Polycom

ScanSource Communications is now ready to deliver the Polycom Certification classes you need.

by Jimmi Leigh Griffin March 1, 2013 ScanSource Communications
Polycom

ScanSource is excited to serve as Polycom’s first Authorized Training Partner (ATP) in North America to enable resellers to deliver more comprehensive Polycom solutions to their end-user customers. ScanSource Communications’ Polycom certified instructors are offering classes now through the Polycom Global Education Network. There are still seats left in the March 2013 classes that will […]

ADTRAN Announces New Line of IP Phones and Paid4Trade – Competitive Displacement Program

by Ryan Johnson December 12, 2012 ScanSource Catalyst
Adtran

ADTRAN’s expanded line of IP Phones is perfect for enterprises looking to leverage the advanced business benefits of next-generation voice, video and unified communications.   Well-suited for both hosted and premise-based applications, these IP Phones offer a wide range of advanced enterprise-grade features, including: High-resolution multi-touch displays HD Voice Clarity Optional USB Camera for videoconferencing Full […]

Polycom HDX Series – Microphone (Clink2) Cable Pin-Out

by ScanSource Communications Tech Support November 26, 2012 ScanSource Communications
Polycom

Problem: Client needs help with pin-out / wiring diagram for the Clink2 Crossover Cable to make their own version of p/n: (25 ft.) 2200-24009-001, (50 ft.) 2200-24008-001, (100 ft.) 2200-24010-001 Solution: To build a custom Conference Link2 cable, use shielded CAT5e or better, and terminate both end connectors (P1 and P2) with standard 8P8C plugs […]

Polycom HDX Series: Monitor is not showing video, but audio can be heard

by ScanSource Communications Tech Support November 22, 2012 ScanSource Communications
Polycom

Problem: There is no video on the monitor, but sound can be heard. Solution: When powering on the unit for the first time, if not connected via component into a monitor there may be no picture visible. To correct this, the HDX video output must be changed. To change the video output without being able […]

Polycom HDX – IR & Remote Control Problems

by ScanSource Communications Tech Support November 21, 2012 ScanSource Communications
Polycom

Problem: Remote control does not work, remote will not control codec, need to change remote control channel Solution: First, test to verify codec is receiving IR signal from remote Press the Home button on the remote control to see if the power light on the front of the codec flickers in response to the button. […]

Polycom HDX Multipoint Display Options

by ScanSource Communications Tech Support October 15, 2012 ScanSource Communications

Many organizations see a growing need to utilize the multi-point capabilities of the HDX series but often find the use of it a bit daunting. To make it easier to understand exactly what a person would see with different multi-point options and how to make that selection, we have copied information from the Administrator’s Guide […]

Polycom HDX Setup Guide

by ScanSource Communications Tech Support July 12, 2012 ScanSource Communications
Thumbnail image for Polycom HDX Setup Guide

Polycom HDX systems, by default, output in component format except the HDX 6000, which outputs in HDMI. Refer to the chart below to see other types of monitors the HDX will connect to. When powering on the unit for the first time, if not connected via component into a monitor there may be no picture […]

Polycom HDX: Updating your Software

by ScanSource Communications Tech Support July 2, 2012 ScanSource Communications

You might be asked for a key to upgrade your HDX software to version 3.0. Updating your software Download the most recent software for your Polycom HDX system. Unzip the file you downloaded. You’ll need it in a few minutes, so remember where you saved it. Open Internet Explorer and browse to the system’s network […]

Polycom CMA Audit Usage Threshold Exceeded System Alert

by ScanSource Communications Tech Support May 7, 2012 ScanSource Communications

CMA 6.0.1 Patch 2 The default Audit log threshold on the CMA is 70% (1.4G of 2G), and the CMA will have the following alert when it reaches the threshold: The following CMA System Alert occurred on Monday, May 7, 2012 8:53:08 AM CDT Level:   INFO Type:    AuditUsageThresholdExceeded Message: The audit logs exceed the size […]

Polycom M100 Network Connectivity Test

by ScanSource Communications Tech Support March 19, 2012 ScanSource Communications

In certain cases there is a need to test connectivity, or verify functioning of a NIC card on a codec. In that case, setting up an M100 test can be helpful in verifying if the HDX is functioning correctly. Please go to http://www.polycom.com/forms/m100_trial_sw.html and Download the M100 software to the laptop that will be used […]