Avaya

The benefit to revolutionary technology is that it changes the way we think. It disrupts old patterns and creates new opportunities to the way things get done. Of course, these same attributes can be seen – by some – as a threat. And, it in fact is. It’s a threat to established patterns and accepted protocols. However, if one is to succeed in this business, one can’t be worried about revolutionary technology, one must embrace it.

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Intelisys Nectar Plantronics

ScanSource’s Global Partner Conference is almost here, and we are hard at work getting ready for our customers and manufacturer partners to join us in our hometown of Greenville, SC! [Read More…]

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Introducing the New Mitel Connect Mobile App Designed with the Customer in Mind

by Jessica Duvall October 13, 2017 ScanSource Communications
Mitel

Where we work and how we conduct business has never been more flexible. Nearly half of all workers say they put in time off the clock and more than half answer emails outside the office, according to new research by CareerBuilder. On the commute to work, we might join a regular conference call while stuck […]

SATO helps you minimize operating costs to maximize ROI

by Jill Kremer September 29, 2017 Business

Sticker shock is a nasty surprise, but what about post-sticker shock? That can happen when you only look at the price of the equipment you plan to buy, but not at the cost to operate and maintain it. While it’s never been easier to compare products and prices, don’t forget to ask questions about cost […]

Contact centers call for change. You better answer.

by Terri Potter September 26, 2017 ScanSource Catalyst

The more things change, the more some things remain the same. In our ever-changing, fast-paced, competitive communications industry, the value of customers and the customer experience continues to reign supreme. To that point, contact centers (used to interact with customers) are absolutely critical to the success of businesses in today’s marketplace.

Technology that Improves the Customer Experience (CX)

by Tim O'Neill September 18, 2017 Business
Avaya

The first rule in hospitality, whether we’re talking about hotels, restaurants, or even food trucks, is to remember that this is a people business. It’s about the host’s team (people) serving customers (more people) in a manner that will get them to return and share their recommendations to family and friends (other people). However, even […]

Warehouse Trends to Look For and the Technology to Implement

by Jennifer Clark September 15, 2017 Barcode Printing
Honeywell ScanSource POS & Barcode

There are several trends in warehouse environments that can be seen as disruptive by some, but also augment and streamline operations for those in the distribution center environment. ScanSource POS and Barcode outlines seven of these trends below, with some here to stay and others on the horizon. Read below for potential investment opportunities to […]

ShoreTel Spotlight: Jonny Williams

by Jessica Duvall September 11, 2017 Sales
ShoreTel

Say hello to Jonathon “Jonny” Williams. Jonny joins us all the way from across the pond. He was born just outside of London and grew up in Wales where he found a deep love for football. Or, soccer, as Americans like to call it. He moved to the United States seventeen years ago to work […]

Lessons Learned from RetailNOW and Investment Opportunities for the Future

by Jennifer Clark September 5, 2017 Barcode Printing

The Retail Solutions Providers Association’s annual RetailNOW show in Las Vegas showcased an abundance of technology and educational sessions for resellers in the POS industry. From cash drawers to printers to invisible cloud services, it was the defining show for consumers and providers to showcase their portfolio of retail technology. And while the expo showcased […]

How a Good Phone System Can Increase Business Agility

by Jessica Duvall August 28, 2017 K-12
ShoreTel

In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or beat the competition to market. In this […]