Thinking about the cloud in a literal context, perception probably has you thinking of darkness, rain, and gloominess.   A lot of resellers today would say that is still how they feel about cloud technology.   Why are some partners so hesitant to adopt cloud services into their business portfolio?   In my opinion it is because they see darkness, gloom, and the unknown of what the forecast will look like tomorrow. New and different is often very scary! So if this is your mentality or if you are still partially hiding under the umbrella, afraid to run full force out into the unknown eye of the storm, hopefully my perception will help shed some light on this for you. [Read More…]

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By Tim Moynihan – Dialogic, Inc.

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Let’s face it: physical wallets can be a pain in the you-know-what. If you’re tired of sitting on a deck of cards—credit cards, debit cards, loyalty cards, etc.—the solution could be closer than you think. Like, in your other pocket, where you keep your smartphone. Because now you can store almost everything in your wallet on your smartphone through mobile payment technology. [Read More…]

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How Getting Rid of Gray Can Keep Mobile Operators in the Black

by Tim Moynihan August 20, 2015 Business
Dialogic

It’s a billion-dollar problem for mobile network operators: blocking gray routes that allow Short Message Service (SMS) fraud to eat up network bandwidth and slow down network performance. And it’s only going to get worse as application-to-person (A2P) SMS traffic increases. A2P SMS is one of the fastest-growing segments in the mobile messaging market, supporting […]

ADG LDI Ltd Reaffirms Utmost Commitment To Quality-Of-Service

by Jeremy Burton August 19, 2015 Business

We are thrilled to announce that ADG LDI Ltd has decided to modernize their interconnect network! As a premier telecommunications provider, ADG LDI offers interconnect services to both fixed and mobile network operators within Pakistan, and also provides connectivity to hundreds of tier1 carriers and VoIP aggregators internationally. With their legacy Cisco infrastructure at end-of-life, […]

Get Ready To Merge Your Marketing

by Amy Fitch August 19, 2015 Business

If you’ve ever tried telemarketing, you might have found that it started some great conversations. I’m sure that you’ve sent out some emails that may have gotten a few opens and click-throughs. But have you really thought about the importance of putting the two together? How can you further use the email and telemarketing efforts […]

Exploring the Current Status of WebRTC

by Jeremy Burton August 19, 2015 Business

By Jim Machi – Dialogic, Inc. Last week I was doing some research on WebRTC and I noticed that a lot of the information related to this topic was not from 2015; rather, it was from 2013 or 2014. As a result I couldn’t help but wonder: Does that mean WebRTC is losing its steam, […]

The Shared Economy: A New Economic Power

by Kevin Price August 17, 2015 ScanSource Catalyst

By Kevin Price The ever-increasing prevalence of technology provides the opportunity to create a highly efficient, self-service business model. It creates a global marketplace to match up those with an asset or service to supply with those in need of it. Technology makes the transaction cost miniscule and eliminates most of the complexity that was […]

Free Polycom IP Phone Provisioning

by Alex Britt August 17, 2015 ScanSource Communications

Have you ever had your Polycom IP Phone provisioned through the ScanSource Custom Configuration Center? If not, now is your chance to try it out! For a limited time, through September 30, 2015, you can get your Polycom IP Phones provisioned through the ScanSource Custom Configuration Center for free. That is right; all resellers who […]

Does your logo really matter?

by Amy Fitch August 12, 2015 Business

Let’s be honest… we all are guilty of judging a book by its cover. When looking for a new book, I usually pick it up, check out the cover, then decide whether or not it’s worth my time to crack open the pages and read further. Believe it or not, prospective customers use the exact […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]