Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst outlines six trends in customer service technology to help you stay relevant and ensure your company is ahead of the pack. [Read More…]

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Are you familiar with Total Coverage, a service offering by ScanSource?  This service provides total coverage to protect your customer’s Polycom investment, starting with 1-year and 3-year maintenance coverage contract options.  This means unlimited technical support, next business day product replacement, and 24/7 IP and ISDN testing facility.

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Introducing our new ScanSource Communications BD Rep

by Kate Menzer January 20, 2017 Sales
Polycom

It is my pleasure to introduce you all to the new BD rep for the Pacific Northwest, Matt Jordan. He brings a great deal of expertise to ScanSource Communications, with his previous roles in sales for our Security and Catalyst business units. Matt is thankful for his previous experience, as it’s taught him how to […]

Goodbye, traditional workspace. Hello, future.

by Elizabeth Tarry January 20, 2017 Business
Polycom

The traditional office workspace as we’ve known it is dead. As is the career progression from interior cube space to private office to the corner with sweeping views. And for a new generation of millennial workers, it won’t be missed. Always mobile, connected, and looking to collaborate, they have a new way of working— and […]

Migrating to the Cloud? 3 Reasons to Start with Your Phone System…

by Jessica Duvall January 20, 2017 Business
ShoreTel

As more businesses adopt cloud-based solutions, their IT managers face the practical challenge of how to execute the transition. If you’re an IT manager looking to save time, simplify maintenance and get the most from your cloud investments, it makes sense to focus on migrating one service at a time… and your business phone system […]

How do you Connect Your Internal Users to Skype?

by Jennifer Clark January 17, 2017 ScanSource Communications
Aruba AudioCodes Jabra Mitel Plantronics Polycom Sennheiser Skype for Business Sonus Spectralink

You’re probably aware by now that Skype for Business (Enterprise Voice version) streamlines interactions with employees as well as customers around the world. The communication and collaboration software is utilized across one interface and can be used in a desktop, mobile, and conference room environment. As more businesses come on board with deploying Skype for […]

Tips to Define the Value of Attaching Headsets

by Jennifer Clark January 12, 2017 Technology

Headsets are no longer a nice-to-have but are easily in must-have territory. When selling customers a communication and conference solution, resellers shouldn’t forget the value of attaching a headset to close the deal. An easy way to add revenue to your final sale, headsets should be mentioned and planned for upfront in any communication solution […]

7 ideas for restructuring your compensation structure and sales teams around selling cloud-based services

by Jennifer Clark January 11, 2017 Technology

In the early days, it was easier for technology companies to compensate their sales teams with total sales-based commissions. With hardware going out, money came in, and sales employees were compensated based on the company’s commission structure. Now, however, technology is offering more cloud-based services that generate monthly recurring revenue and not one large influx […]

Unified Communications: Transforming the Way We Work

by Jessica Duvall January 11, 2017 Business
ShoreTel

Thanks to the nature of work in the digital age, there’s a good chance you’re reading this in your home office, at the airport or while working in your local coffee shop. As technology continues to untether us from the traditional desk and office, working remotely has become increasingly common. In fact, more than 50% […]

Closing the Gap between Service Providers and Their Customers

by Jennifer Clark January 9, 2017 ScanSource Communications

As Service Providers, it is your job to provide. It’s also important to listen and understand your customers’ needs and visions for the future. By staying ahead of those needs, you’ll have an answer before a question or problem arises. However, a recent survey known as the Global IT Service Providers Harmony Report from Logic […]