Education

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

Virtual or Classroom Training… Does it Matter?

by Beth Dameron February 11, 2015 ScanSource Catalyst

So, you have decided to sell and support a new product line or type of product and need technical training and/or certification. What factors should you consider when deciding what method of training delivery you will utilize? I think much of it depends on your learning style and what you are looking for from the […]

The Savings Continue! New Fall Sale on Avaya IP Office Classes!

by Beth Dameron September 8, 2014 ScanSource Catalyst
Avaya

And the savings continue… It’s a Fall Sale on IP Office Certification Classes, Including the New IP Office Contact Center…the More You Buy, the More You Save! Anytime you register two or more seats in IP Office Basic Implementation Workshop 10S00005K, IP Office Advanced Configuration Class 5S00004K, or IP Office Contact Center Implementation and Maintenance […]

We are having a Summer Sale on Avaya IP Office Certification classes!!

by Beth Dameron May 27, 2014 IP Security
Avaya

We are having a Summer Sale on Avaya IP Office Certification classes! The more you buy, the more you save!  Anytime you register two or more seats in any combination of IP Office Basic Implementation Workshop 10S00005K or the IP Office Advanced Configuration Class 5S00004K at the same time, get a $250 discount per class!*  (Classes […]

More training options than ever!

by Beth Dameron May 2, 2014 ScanSource Catalyst

As the new Education Manager in the ScanSource Services Group (SSG), I spent a couple of months just learning the lingo and landscape for my new job.   I had big shoes to fill, replacing a well-loved and respected manager who retired.  I decided that rather than trying to fill her shoes, I would bring “new […]

Gaining a Foothold in the K-12 Market with Aruba Networks

by LaVonda Huskey September 2, 2013 Enterprise
Aruba

I read an online article earlier this month that spoke to the technology needs in our nation’s educational system.  It specifically centered on their outdated, poor performing wireless infrastructure.  Many K-12 schools realize their need to invest in technology to catch up with the ever-growing demands from students and staff. As our children already know, […]

Happy National S’mores Day – August 10, 2013

by Mike Hickey August 12, 2013 Business
Thumbnail image for Happy National S’mores Day – August 10, 2013

Graham crackers are really good. And who doesn’t love chocolate? In my house, a bag of marshmallows will disappear in an instant. We all know that these three independent tastes combine to make S’mores.  No one knows exactly who decided to place a marshmallow with chocolate and sandwich it between graham crackers. We do know […]

Why Avaya IP Office Virtual Classes?

by Marty Bullen July 12, 2013 ScanSource Catalyst
Avaya

Our Virtual Classroom IP Office Avaya Training provides interactive, instructor-led training that delivers the content you need to obtain your Avaya Certifications (AIPS and ACSS). Why Virtual Classroom? Continuous student interaction – Small class size Each student involved in the class and lab experiences No travel expense

The Latest & Greatest Zebra ZXP Series 7 Card Printer

by Pressly Yost June 24, 2013 Card Printing
Zebra

Zebra Technologies and ScanSource Security offer a best-of-breed card printer lineup for all your card printing needs.  The newest printer addition to Zebra’s ZXP portfolio, the ZXP Series 7TM offers premium performance, productivity, adaptability, and cost efficiency.  The ZXP Series 7TM printer is ideal for settings that require high-quality, secure card printing, such as government and […]

If we wanted applause, we would have joined the circus.

by Mike Hickey March 15, 2013 ScanSource Catalyst

Miracles happen. I saw Argo in the same year that it won an Oscar for best film. It is incredible to me because I’m not usually that prompt. My family and I (those old enough to watch it) enjoyed Argo immensely. (If you want to know more about the story, read below.) The movie is […]