netstat with sanity

by ScanSource Catalyst Tech Support June 26, 2009 ScanSource Catalyst

The command netstat is a handy tool for displaying the active ports and addresses on a Windows or *nix machine. For the Windows environment often the output scrolls past the buffer for the command prompt window, thus loosing important information about lower port numbers.

Aruba’s 802.11n Solution is Now Polycom VIEW Certified

by ScanSource Catalyst Tech Support June 16, 2009 ScanSource Catalyst

Aruba Networks is the first vendor to receive Polycom Voice Interoperability for Enterprise Wireless (VIEW) Certification for its adaptive 802.11n wireless LANs. Prior to this certification, voice over wireless LAN handsets from Polycom, Nortel, Avaya, Alcatel and NEC could only be supported on 802.11a/b/g wireless LANs. As a result, hospitals, hotels, education campuses and back-office […]

Setting Part Number Output

by ScanSource Catalyst Tech Support June 8, 2009 ScanSource Catalyst

The Catalyst ConfigTool has the ability to populate manufacturer part numbers or CatalystTelecom part numbers.   This option is does not have the ability to pick and choose which manufacturers will have their own part number and which ones will have CatlaystTelecom part numbers.

License Import

by ScanSource Catalyst Tech Support May 5, 2009 ScanSource Catalyst

Licenses can be added individually to the IP Office’s configuration. However the license key Excel file provided by Avaya generates a licenses.csv tab within the file containing all the ordered licenses. That file can be imported into the configuration in a single action with out the risk of keying errors. Save that tab as a […]


by Glenn Griffin March 27, 2009 ScanSource Catalyst

CAN’T REMEMBER THE UPGRADE PATH TO GET FROM 3.0.x to 4.2.14? DOES THE 4406 PHONE WORK ON A 500? WHAT KIND OF SERVER AND OS DO I NEED FOR UMS? -All these questions and many more answered by the IP Office Matrix.  The matrix is a multi-tabbed spreadsheet you can download from the partner website. […]

Tech Tip 212 Clarification

by ScanSource Catalyst Tech Support March 25, 2009 ScanSource Catalyst

IP Office Tech Tip 212 seems to be causing a little confusion, due wording used at the time of release.  The Tech Tip was released to address feature that resolves an issue on PRI circuits where the field that defines the number format may need to be changed. The ISDN protocol allows the switches involved […]

Delayed AutoAttendants on IP Office

by ScanSource Catalyst Tech Support March 12, 2009 ScanSource Catalyst

Auto Attendants on IP Office are very capable with either Voicemail Pro or Embedded VM.  Both are good solution, but can be a little tricky in getting the Auto Attendant to back up users in a Hunt Group.  While there are several ways to accomplish this, this article describes the most reliable and versatile way […]

Manually Setting the System Time in IP Office

by ScanSource Catalyst Tech Support February 10, 2009 ScanSource Catalyst

For IP Office systems without access to a time server, a number of methods to manually set the system time exist. These are available in the IP Office 4.1+. The following method is only supported on these phones: 2410, 2420, 4412, 4424, 4612, 4624, 4610, 4620, 4621, 5410, 5420, 5610, 5620, 5621, 6412, 6424. It […]

Embedded VM Remote Access

by ScanSource Catalyst Tech Support January 31, 2009 ScanSource Catalyst

Here is a quick overview of remote access to an Embedded VM mailbox as would be used for a Hunt Group or accessing Voicemail from outside the system.  First some basics of Embedded Voicemail. Embedded VM is a simplified voicemail system that can live and operate from a special compact flash card in an IP500 […]

Catalyst ConfigTool Password

by ScanSource Catalyst Tech Support January 9, 2009 ScanSource Catalyst

The Catalyst ConfigTool Password will not be posted on this site. You must contact your CatalystTelecom account manager to retrieve the ConfigTool password.