Get Ready To Merge Your Marketing

by Amy Fitch August 19, 2015 Business

If you’ve ever tried telemarketing, you might have found that it started some great conversations. I’m sure that you’ve sent out some emails that may have gotten a few opens and click-throughs. But have you really thought about the importance of putting the two together? How can you further use the email and telemarketing efforts […]

Exploring the Current Status of WebRTC

by Jeremy Burton August 19, 2015 Business

By Jim Machi – Dialogic, Inc. Last week I was doing some research on WebRTC and I noticed that a lot of the information related to this topic was not from 2015; rather, it was from 2013 or 2014. As a result I couldn’t help but wonder: Does that mean WebRTC is losing its steam, […]

The Shared Economy: A New Economic Power

by Kevin Price August 17, 2015 ScanSource Catalyst

By Kevin Price The ever-increasing prevalence of technology provides the opportunity to create a highly efficient, self-service business model. It creates a global marketplace to match up those with an asset or service to supply with those in need of it. Technology makes the transaction cost miniscule and eliminates most of the complexity that was […]

Free Polycom IP Phone Provisioning

by Alex Britt August 17, 2015 ScanSource Communications

Have you ever had your Polycom IP Phone provisioned through the ScanSource Custom Configuration Center? If not, now is your chance to try it out! For a limited time, through September 30, 2015, you can get your Polycom IP Phones provisioned through the ScanSource Custom Configuration Center for free. That is right; all resellers who […]

Does your logo really matter?

by Amy Fitch August 12, 2015 Business

Let’s be honest… we all are guilty of judging a book by its cover. When looking for a new book, I usually pick it up, check out the cover, then decide whether or not it’s worth my time to crack open the pages and read further. Believe it or not, prospective customers use the exact […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

Talkin’ Bout the Future of Interactive Voice Response

by Jeremy Burton August 11, 2015 Business

By Tim Moynihan – Dialogic, Inc. Interactive voice response (IVR) systems are—how do I put this nicely?—not one of the most beloved technological advances of the last century. They can be cumbersome, confusing to use, and flat-out frustrating sometimes. We’ve all had that IVR experience where, after navigating through a maze of choices, we find […]

IPX Can Enable Revenue Innovation for Voice Wholesalers

by Jeremy Burton August 4, 2015 Business

IPX Revenue Innovation Part 2 By Jim Machi – Dialogic, Inc. In Part 1 of this series, I wrote about a couple of revenue generating ideas for IPX providers. So how can an IPX provider go about this? Firstly, the IPX platform needs to be up-to-date as well as support IPX standards. Obviously Dialogic provides […]

VoLTE / IMS Take on OTT Apps

by Jeremy Burton August 4, 2015 Business

By Jim McLaughlin – Dialogic, Inc. Initially, Long Term Evolution (LTE) mobile networks were deployed in order to address an ever-increasing demand for faster mobile data speeds. However, the latest report from the Global Mobile Suppliers Association (GSA) highlights growing momentum around a new and different use case for this all-IP mobile network. Specifically, at […]

What Will It Take to Bring Back the Ringback?

by Jeremy Burton August 4, 2015 Business

By Tim Moynihan – Dialogic, Inc. Waaayy back in 2008, ringback tones were music to the ears of the telco industry. The ringback tone (RBT) market in the U.S. had just peaked at $200+ million, and analysts were predicting global sales of $4.7 BILLION by 2012. Somewhere along the way, however, the dreams of ringback […]