Will VoLTE bring about a new business model for voice?

by Jeremy Burton June 10, 2015 Business

Voice over LTE promises to deliver an improved end-user experience, but the technology presents operators with some fundamental challenges ranging from deploying IP Multimedia Subsystems (IMS) to the customer-facing business model for voice services. In order to fully realize the potential of VoLTE, operators need end-to-end connectivity solutions that bridge the gap between a single […]

Why Being “On Call” Is More Than Just a Call…

by Jeremy Burton June 10, 2015 Business

As I noted in an earlier blog, Just What The Doctor Ordered, hospitals and physicians have been at the forefront of communications technology since the 1950s when mobile pagers were first introduced. Since then, communications requirements have changed considerably, particularly with the introduction of the Health Information Portability and Accountability Act (HIPAA), which placed strict […]

The WebRTC Button Soup and its Missing Ingredients

by Jeremy Burton June 2, 2015 Business

WebRTC is like a button soup. There’s an elusive promise that requires more ingredients to be fulfilled. A stranger gets into town. He is hungry. He wanders into a nearby guest house asking to fill his belly. Having no money on him, he is of course refused. He then suggests making a great soup out […]

A Message for the Future: USSD Is More Important Than You Think

by Jeremy Burton June 2, 2015 Business

Any conversation around the future of mobile communications eventually comes down to messaging: How Short Message Service (SMS) and Multimedia Message Service (MMS) are replacing voice through services like WhatsApp, how WebRTC and RCS will replace SMS and MMS, etc. And yet fewer of our fellow future forecasters talk about Unstructured Supplementary Services Data (USSD) […]

Five Best Practices for Revenue Assurance

by Jeremy Burton June 2, 2015 Business

Despite the rise in communications consumption—more devices, more data traffic, more messaging—communications service providers (CSPs) aren’t necessarily seeing more revenue. In many cases, average revenue per user (ARPU) has remained the same even as demand has increased, in large part because of the commensurate increase in competition from over-the-top (OTT) players and the commoditization of […]

How West Tech Maximized Their Resources for Contact Center

by Susan Abernathy June 1, 2015 ScanSource Catalyst

It’s no secret that Contact Center solutions are in demand. Today even small to medium companies are requesting better call routing or database screen pop-ups. And, capturing inbound caller information is essential for future marketing campaigns. The challenge is having the skills and know-how to implement a Contact Center solution while making the process seamless […]

1COMM 2015 Review

by Jennifer Clark May 29, 2015 Cloud Computing

If you’re a frequent flier to tech conferences then you probably know your way around an expo hall and the inside corridor of hotel ballrooms. Chances are, you don’t see or learn much about the host city other than the welcome brochure in the hotel room, or pictures in the airport terminals. But not at […]

Why You Need WebRTC Server-Side Media Processing

by Jeremy Burton May 28, 2015 Business

WebRTC—designed to deliver voice and video communications via built-in browser support—has emerged as an ideal way for business users to communicate in realtime with colleagues, partners and customers. In fact, 43 percent of enterprises either currently use WebRTC or plan to in the next 12 months, according to the “2014 WebRTC State-of-the-Market Report.” Although the […]

From 0 to SIP: Driving Revenue Faster with Converged SIP Services

by Jeremy Burton May 28, 2015 Business

If you’re a communications service provider (CSP), you’re not talking about whether to move to SIP (Session Initiation Protocol) communications, but when and what services to move. As an industry, we’ve already passed the tipping point: IP-based communications now outnumber legacy TDM (Time-Division Multiplexing) communications in the world. SIP is the future of communications. The […]

Media Servers by the Numbers

by Jeremy Burton May 27, 2015 Business

Much has been written about media servers and their benefits.  In this two-part blog, I’d like to talk about this cool infographic we developed to discuss the roles of media servers for both operator and enterprise applications.  All sources cited in this blog are noted on the infographic. For more on media servers, check out […]