Six Myths of Switching Business Phone Systems

by Jessica Duvall April 13, 2017 Business
ShoreTel

Many business executives overlook the importance of their phone systems in their efforts to move their businesses steadily forward. But the reality is that your phone system is your lifeline to sales, customer service, and the innovation that drives your business ahead. Here are six common myths that prevent businesses from switching phone systems—and the […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz April 6, 2017 Business
AudioCodes ShoreTel

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer calls or […]

ScanSource Partners Named in ShoreTel Circle of Excellence Winners for 2016

by Jessica Duvall April 6, 2017 Business
ShoreTel

ScanSource Communications would like to recognize our partners who received ShoreTel’s Circle of Excellence award for the partner year October 2015 through September 2016.  The award recognizes partners for exceptional achievement in areas including year-over-year growth, total program points for the Champion Partner Program (CPP), and cloud recurring revenue.

Attend ScanSource Communications 2017 sUCCess Tour to Find Out How to Increase Your Profitability

by LaVonda Huskey March 28, 2017 Enterprise
Barco Edgewater Networks Plantronics Polycom

ScanSource Communications 2017 sUCCess Tour Coming to a Location near You! Get out of the office, hit a few golf balls AND find out how to maximize your company’s UC investments, all in one day!

Find Successful Skype for Business Deployment with Polycom using Skype Operations Framework

by Lauren Eckstein March 23, 2017 ScanSource Communications

Take your Polycom voice and video investments to the next level utilizing Microsoft’s Skype Operations Framework (SOF). SOF is a comprehensive guide and tool to help ensure successful deployment of and migration to Skype for Business online.

ShoreTel Spotlight: Garner Bass

by Jessica Duvall March 22, 2017 Culture
ShoreTel

Garner has been an outstanding ScanSource team member since he joined the team a little over nine years ago. As a dedicated Sales Rep he knows a thing or two about solving problems and helping transform products into solutions.

Avaya Moves into the Cloud with Spoken Communications Offering for BPOs

by Jennifer Clark March 20, 2017 Technology
Avaya

It’s no secret that enterprise business process outsourcers (BPOs) are often met with the same challenge: how do they integrate their contact center and in-house infrastructure functionality with a modern, cloud-based operation? At the Avaya ENGAGE event in Las Vegas, Avaya announced their solution with new partner Spoken Communications that solves this challenge.

Next Steps for Hanwha Resellers After Cancun Partner Summit

by Jennifer Clark March 20, 2017 Technology
Hanwha

The Hanwha Partner Summit in Cancun was an excellent opportunity for Hanwha partners to gather and hear what’s new from Hanwha for 2017. It was a full three days of networking, learning, and socializing at the Grand Fiesta Americana. ScanSource Networking and Security was in attendance and brought back the following takeaways as the most […]

How much is a missed phone call worth to your business?

by Karl Bateson March 15, 2017 Business
Jabra

  For one company, this customer service secret proved to be the difference between business success and failure. By all measures, the company should have been out of business long ago.

ShoreTel Spotlight: Yvette McKenzie, Vice President of Merchandising

by Jessica Duvall March 9, 2017 Business
ShoreTel

We are excited to announce that Yvette is rejoining ScanSource Communications as Vice President of Merchandising. This sixteen-year ScanSource veteran started her journey in our POS/Barcode business unit in 2000 and has since then held a variety of executive positions and brought tremendous value to the ScanSource team along her professional journey.