How to use the Forgot Password link on the Catalyst FastQuote login screen

by ScanSource Catalyst Tech Support on June 8, 2012 · 0 comments

in ScanSource Catalyst,ScanSource Catalyst ConfigTool,ScanSource Catalyst Tech Support

There is a Forgot Password link on the main sign-in page for FastQuote.  This link will only work if the Security Question has already been set up.

Setting up Security Question

You must first login to FastQuote.  Then select the gear icon located at the top near your user name.  This will take you to your preferences.

Click on the Password tab and then select the link that says Change Question/Answer.

Select one of the pre-defined security questions and then type your answer.  You must remember what your answer is if you want to use the Forgot Password link on the main screen.  Select Update after you have specified your question and answer.  Please note that the answer is case sensitive.

Using the Forgot Password Link

From the login page select the Forgot Password link.

Enter your FastQuote User ID and then press Submit

Enter your answer to the Security Question and press Submit.  Please note that the answer is case sensitive.

If the answer is correct you will be asked to confirm that you want to reset your password.

You will be presented with a random password.  Make note of the password and press the Return to login button.  You should also get an email with your password.

Once you login make certain you change your password.

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