How a Good Phone System Can Increase Business Agility

by Jessica Duvall on August 28, 2017 · 0 comments

in K-12,Marketing,ScanSource Communications,Unified Communications


In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or beat the competition to market.

In this regard, an outdated business phone system can have far-reaching implications. If it can’t scale with ease, your phone system stands to hamper employee productivity or worse, begin to impact your bottom line.

The Importance of Scalability

It may sound like a buzzword, but there are four main scenarios in which a scalable cloud phone system adds tremendous value to your business:

  1. Rapid Growth: If your company experiences or is anticipating periods of accelerated growth, then a scalable IP Phone System gives you the power to quickly add lines and extensions as you add employees to handle higher volumes of customer calls.
  2. Seasonal Spikes: Some companies know they’ll need additional phone support during peak times of the year, such as the holidays or tax season. Only a flexible system allows them to manage ebbs and flows with both ease and less cost.
  3. Highly Competitive Markets: In today’s on-demand world, businesses that are proactive – or at a minimum, respond rapidly – often win the business and the long-term customer loyalty. If you’re operating in a highly competitive market, can you afford to wait for your communications capabilities to catch up with customer requests? Probably not.

What Does Scalability Really Offer?

If you’re unsure of what a truly scalable business phone system looks like, here are some of the top features available today:

  • Convenient Administration
  • Flexibility
  • Integration
  • Easy to Use

Companies can’t hesitate when opportunities arise. A scalable business phone service can give you a competitive advantage while enabling you to exceed customer expectations – two compelling reasons for evaluating your current phone system to determine if it’s really making your business as agile as it needs to be.

Learn more about ShoreTel solutions offered through ScanSource here.

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