Cloud vs On-Premises: How to Decide

by Jessica Duvall on March 19, 2018 · 0 comments

in Business,ScanSource Catalyst,ScanSource Communications,Unified Communications


Some decisions are easy: like hitting the snooze button in the morning. Still, others require a bit more thought: sandwiches or sushi for lunch. Then there are the kinds of decisions that require not only thought, but discussions, meetings, and the prediction of future needs. Deciding whether your customer’s business communication server should be cloud-based, on-premises, or a hybrid of the two falls into this category.

As your customers’ trusted partner, you bear the burden to deliver insight and information in helping them decide which solution is best for their needs. While you may have your own preference as far as functionality and ease of installation, your customer brings a number of their own desires and concerns to the table, and together you must decide which solution will serve their needs, while also quelling their fears.

The conversation you need to have with your customer to decide which business communication server solution best serves their needs is an in-depth one. To help kick it off, Mitel, a premier manufacturer of communications products and solutions, has crafted a Cloud or On-premises Decision Tree with four simple questions to help put you on your path. Typically the debate is driven by three factors: Cost, Control, and Customization.


A key difference between cloud and on-premises solutions is how they’re priced. Typically, cloud software is priced under a monthly or annual subscription basis, with additional recurring fees for support, training, and updates. On-premises software is generally priced under a one-time perpetual license fee with recurring fees for support, training, and updates. Thus, on-premises systems are generally considered a capital expenditure, while cloud-based systems are typically considered an operating expenditure. This is an especially crucial point that small to mid-size companies consider when making their decision.


You may have multiple reasons why a cloud-based solution is right for a particular customer. And the decision maker might agree with all your points, while still, at the end of the day, deciding on an on-premises solution. In these cases, the customer’s need for control trumps everything else.

Most customers will cite security as their top concern. Security is a valid concern to be measured, but not as much a differentiator between these two approaches as, possibly, it once was. Reputable cloud vendors have strict standards in place to keep data safe. To further ease concerns, prospective buyers can seek a third-party security audit of a vendor they’re considering. This can be especially useful if the vendor is less well-known.


In a general sense, on-premises systems are typically easier to customize. For some of your customers, the ability to customize to their specific needs and requirements is paramount—especially in niche industries, such as specialized manufacturers with unique processes. On the other hand, those with less specialized needs are well served by a cloud system’s out-of-the-box capabilities.

Whatever your server decision – cloud, on-premises, or hybrid — Mitel has the products, innovation, and support to complete your communications solution.  Mitel’s portfolio breadth comes with decades of experience, market tenure, and leadership in telephony.  They’ve made significant investments in the customer experience and are committed to investing in the Channel. So, while your various customers might choose a mix of server styles, they can all agree on communications solutions with Mitel at their core.


It may seem like a lot of moving parts, and it is, but the good news is, when you partner with ScanSource, we help to streamline all your options, your solutions, and your entire process. We have the resources and expertise to help you make the best decision for you and your customers’ businesses. We invite you to reach out to us today so we can help you discover your best fit within the Mitel product portfolio. Email us today to get started and we can figure this all out together.


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