Susan Abernathy

Susan Abernathy is a Product Manager for ScanSource Services Group. Susan has over 20 years of experience helping resellers with implementation services. She is a contributor to The Source on professional services.

Becoming the hero when implementing solutions

by Susan Abernathy June 1, 2014 Sales

How do you provide your customer top notch implementation services without the certifications or skills to configure their solution? Remote configuration services from ScanSource Services. This is how we see it. You should be the face in front of your customers; after all, the customer bought their solution from you.

Let’s Clear the Air about a Wireless Infrastructure…

by Susan Abernathy April 15, 2013 Networking

Who needs a wireless site survey? You do… well, at least most of the time.  Creating a WLAN is not as simple as throwing up a ton of access points. Even if you don’t always need an onsite wireless survey, getting professional advice to help you through planning and deployment is essential. With the explosion of […]

Don’t Get Caught with your VoIP down!

by Susan Abernathy September 17, 2012 ScanSource Catalyst

Here’s the thing… some companies have tremendous experience in data networks, while others primarily have knowledge of voice networks. Few possess the know-how and skill to build a converged network that would reliably transport data, voice and IP video. Let’s review some facts…