Thursday, October 22nd was the big date for a Windows launch. There is a great deal of buzz surrounding the launch of Microsoft’s new OS. Many experts predict that a slowdown in PC sales have been due to the anticipation of the new operating environment. Based on this theory, the expected result is a sharp adoption rate of the new OS. Most likely you will have a customer that adopts the new OS and forces you to look at the compatibility of Windows 7 and the communications infrastructure. Both the voice and data network interactions have changed somewhat. Evaluating both systems is important, for now lets look at the voice portion and the status of IP Office features.
When does Avaya plan support for IP Office features on Windows 7? Since Avaya has not completed testing, it could be a few releases before the OS is supported. Some IP Office applications will most certainly be installed prior to the official adoption date. In our experience here are some things that work, and some that don’t. This is not an official statement of support, just an observation. IP Office Applications are broken into two groups, Browser Apps and Installed Apps.
Browser Applications are programs like CCR, One-X Portal, UMS, Contact Store, and CCC. These are installed on a central server and accesses with a web browser. With the exception of CCC the applications are OS independent. They can run on any PC regardless of the version, Apple, Microsoft, or Linux, it should work. The applications are also not browser specific. Internet Explorer, Chrome, Firefox, Safari again they should all work. This leaves the general conclusion that these applications should work in Windows 7 the same as they do in any other operating system.
Installed Applications are the applications contained on the User CD: Softphone, Phone Manager (Lite,Pro,Softphone), and TAPI. These applications must be installed on each PC prior to use. They are very dependent on the OS and programming within the OS. This class of applications is only supported on specific Windows platforms. This leaves the class a little questionable. In our brief tests, there have been no problems with SoftConsole. Phone Manager has a few small issues. TAPI, well since it’s an API it should work in 32-bit mode. In general, unless absolutely required, steer clear of crossing the Windows 7 boundary with this group until official support is final.Learn more about this topic at scansourcecatalyst.com >