Which UC Trends are your Customers Adopting in 2016?

by Jennifer Clark on July 29, 2016 · 0 comments

in Mobility,ScanSource Catalyst,Telephony,Unified Communications,VOIP,Wireless

We have all come to know and expect the familiar scene of a typical business workplace. Hard-wired phones, email platforms, desktops, and conference rooms with potential video capabilities. Today, however, business communications have extended past the hardware and transcended into the cloud, are more mobile, and have not only simplified, but unified our ability to communicate and do business. Streamlining efforts both in and out of the office, these 9 trends below showcase what we can expect from today and tomorrow’s workplace.

  1. Unified Communications shift away from email. Although colleagues still prefer email for sending attachments and longer forms of communication to multiple people, instant messaging is an easier platform for simple approvals, quick questions, and even group chats. Additionally, screen and file sharing are more popular and becoming the norm over the cumbersome email.
  2. With the rise of BYOD and mobile workplaces, businesses must be prepared to have their employees working from anywhere and on any device. Whether it’s their tablet or smart phone, inside a hotel room or their bedroom, the remote workforce is here to stay. While this can be a headache for IT teams to keep networks and security performing at their absolute best, employees are looking for a workplace that allows freedom and flexibility to work from anywhere.
  3. Wired hardware is almost nonexistent. Laptops and tablets will replace the cumbersome desktops, while wireless systems replace traditional hard-wired phones. Users want freedom to move, even within the confines of the brick-and-mortar office environment.
  4. Web-based communications systems. As mentioned earlier, BYOD and mobile workplaces translate to users expecting to conduct business from any location. This means having cloud-based applications and programs will be even more important to not just customers but employees as well. VoIP-hosted systems and cloud-based email servers provide the flexibility users need thanks to the web browser as the only requirement.
  5. Collaboration goes beyond the conference room. Today, all-in-one platforms offer document sharing, wikis, file and video sharing, social opportunities, and more. This enables stakeholders to create, edit, and share documents all without leaving their desk.
  6. Say hello to WebRTC. WebRTC allows web browsers to function as voice and video endpoints without needing a separate browser plug-in or app. This allows users to click-to-call from a webpage or mobile app, and provides UC apps like videoconferencing and telephony to anyone. This peer-to-peer unified communication enables businesses to embed rich communications as a cost-effective method to deploy UC.
  7. Video: Not just for conferencing anymore. We’ve seen video transform from fun YouTube videos to conferencing techniques, but now it is an even bigger medium for sharing content. As customers rely on playback for unique content, video is now not just for real-time meetings, but a reliable and practical tool for distributing information both internally and externally. From training videos to how-to-tips and manuals, the video platform is universal and useful for multiple audiences.
  8. IoT adds more devices and increases collaboration. Sometimes less isn’t more, and since it doesn’t look like people are going to be using fewer devices, but rather more, having the Internet of Things to connect all those devices and help them work more efficiently together is vital to business communications. Syncing up devices to transmit real-time data to employees throughout their work day enables interactive communications and increased output.
  9. Beefing up security. At one time, all communication took place on paper and was marked classified. Today, security transcends past the desktop and into the void of the Internet. So look for an increase in securing communications as a trend in order for businesses to continue to communicate their proprietary information across and outside of their network.

To speak with someone about how you can deploy any of these trends into your workplace or offer to your customers, please contact Tyler Ashwood, ScanSource sales development representative at tyler.ashwood@scansource.com.

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