Upgrading Polycom SIP and BootROM Versions on IP Phones

by ScanSource Communications Tech Support on July 8, 2012 · 0 comments

in ScanSource Communications,Technology,Total Coverage Tech Connect,VOIP

Note: PumpKIN is not software that is distributed or supported by Polycom or ScanSource Communications. It is simply a piece of open source software that we have found to work well for this process

Note: In this how-to guide, we utilize TFTP to load the firmware onto Polycom IP Phones. Polycom IP phones can download the firmware via FTP and HTTP as well.

Installation and Configuration of PumpKIN TFTP Server

  1. Download the latest version of PumpKIN TFTP server and install it. The download can be found at the address below.
    http://kin.klever.net/PumpKIN/binaries
  2. Accept all the defaults during the installation.
  3. After the installation is complete, launch PumpKIN and click on options.
  4. Make note of the TFTP Filesystem root. This is the folder where the firmware files will need to be stored.
  5. Set the Read Request Behavior to Give all files.
  6. Set the Write Request Behavior to Take all files.
  7. Click Apply and then Ok.

Download and Extract Firmware

  1. Download the latest Combined SIP version and BootROM files from Polycom’s Support site.
    http://www.polycom.com/support/voice/index.html
  2. Unzip the files from the SIP and BootRom zip files and then move them to the TFTP
    filesystem root directory. See step 4.
    Important:
    All individual files have to be in the root directory of the TFTP server.

Configure Polycom IP Phone

  1. On the Polycom phone press the Menu button and select Settings.
  2. Then select Advanced. The phone will prompt you for a password. The default password is 456.
  3. Then select Network Configuration.

  4. Scroll down and select Server Menu.
  5. Change Server Type to Trivial FTP.
  6. For Server Address enter the IP address of the computer running PumpKIN.
  7. Press the back button a couple of times until you get to the below screen.
  8. When you click Save Config the phone will automatically reboot then download and install the firmware during the boot process.
This post was written by

You want to give your customers the best in voice and video conferencing equipment, and with ScanSource Communications, you’ll get it. With over 50 years of combined industry expertise, our Total Coverage offerings and knowledgebase can help you solve almost any communications question you can imagine. Plus, you will find articles from our savvy technical services team about key industry topics along with product support tips and tricks. You'll get it, because we get it. Contact Info: techsupport@scansourcecommunications.com 877-847-7000 x4095

Learn more about this topic at scansourcecommunications.com >

Leave a Comment

Previous post:

Next post: