Voicemail Pro

SMTP Relay for Voicemail Notifications

by ScanSource Catalyst Tech Support November 2, 2012 ScanSource Catalyst

In the current releases of Avaya IP Office, firmware Voicemail notifications can be sent via email.  This process uses standard SMTP and is compatible with a great majority of mail severs deployed around the globe.  Recently, in efforts to reduce spam and increase security of SMTP, larger providers have switched to ESMTP, or Encrypted SMTP.  […]

Running VMPro on Server 2008

by ScanSource Catalyst Tech Support July 16, 2010 ScanSource Catalyst

Voicemail Pro has been compatible with Microsoft Server 2008 for some time.  The server platform can offer some robust features and better security, but can also be a source of frustration.  A few things to watch for are the new firewall settings and UAC.  While these are nothing new for Microsoft operating systems, not everyone […]

Tips: Visual Voice used as Direct Voicemail Transfer

by ScanSource Catalyst Tech Support July 8, 2010 ScanSource Catalyst

Using the Visual Voice Button for Voicemail Transfer If pressed when you have a call is connected, the MESSAGE button allows entry of an extension number for direct to voicemail transfer of the connected call. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/voicemailpro/index.htm?visual_voice.htm Tips: is a post of short helpful tips from documentation.

SMTP Based Voicemail to Email Using Voicemail Pro

by ScanSource Catalyst Tech Support December 10, 2009 ScanSource Catalyst

A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen […]

SonicWall CDP protection of Voicemail Pro

by ScanSource Catalyst Tech Support October 20, 2009 ScanSource Catalyst

All servers will crash at some point. Failures can result from hardware failing over time or from software malfunctions. Most commonly experienced are failures from human interaction. Upgrades, patches, or common procedures that were not successful are the cause of a majority of failures. These situations can also occur when a proper back up is […]

UMS Embedded Message Playback Fix

by ScanSource Catalyst Tech Support April 13, 2009 ScanSource Catalyst

In several scenarios the playback feature of UMS may seem broken.  The media player appears, but no audio is played.  This can occur when a user as a.) changed the name of the VMPro server, b.) is accessing a named server via IP address where DNS does not resolve, or  c.) is accessing the server […]

Mailbox User Guides IP Office Voicemail

by ScanSource Catalyst Tech Support December 16, 2008 ScanSource Catalyst

IP Office has multiple voicemail options each with different mailbox options.  There is Voicemail Pro, the full featured, fully customizable, server based voicemail.  Voicemail Pro has two interface options or modes: IP Office mode, or Intuity mode.  Intuity mode is the more familiar interface that is derived from the Intuity Audix days, and is used […]

Test SMTP via telnet

by ScanSource Catalyst Tech Support November 5, 2008 ScanSource Catalyst

In several functions of IP Office and network equipment management, email is sent from an automated process to a recipient via SMTP.  SMTP is a fairly simple protocol that can be emulated via command lines.  Using these command lines, setup information can be verified about the server to which the message is being sent.  The […]

Synchronize Calls and HG Interactions

by ScanSource Catalyst Tech Support October 28, 2008 ScanSource Catalyst

Synchronize Calls was introduced in 4.0+ with the addition of the Announcements Tab for Hunt Group.  The theory behind this option is to conserve voicemail resources used for announcements while a caller is queued in a hunt group.  Enabling this feature allows all callers in the queue to hear the same message, at the same […]

UMS Webservice gets IIS Start page

by ScanSource Catalyst Tech Support October 27, 2008 ScanSource Catalyst

On UMS default installs, users may get in the habit of entering just the server name, and not adding the entire sub-directory for accessing the web application.  This results in an unexpected page with an Under Construction message or a picture displaying IIS7.  Either way it’s not UMS, and could be frustrating for a end […]