Voice

AVAYA EQUINOX™ EXPERIENCE

by Amanda Williams November 17, 2017 ScanSource Catalyst

“Mr. Watson, I Want to See You!” Building on Alexander Graham Bell’s Moment of Inspiration On March 10, 1876, three days after his patent was issued, Alexander Graham Bell succeeded in getting his telephone to work. Vibration of the diaphragm caused a needle to vibrate in the water, varying the electrical resistance in the circuit. […]

Contact centers call for change. You better answer.

by Terri Potter September 26, 2017 ScanSource Catalyst

The more things change, the more some things remain the same. In our ever-changing, fast-paced, competitive communications industry, the value of customers and the customer experience continues to reign supreme. To that point, contact centers (used to interact with customers) are absolutely critical to the success of businesses in today’s marketplace.

Most Forgotten App Development Best Practice

by Jeremy Burton June 8, 2016 Business
Dialogic ScanSource Communications

By Jim Machi   On April 19, Dialogic’s Alan Percy hosted a web seminar on “Application Development Best Practices.” To listen to the web seminar, please click here. While I was listening to that web seminar, I had my Product Management hat on. In my blogs, I typically write about what’s going on in the […]

Cool Apps on Agenda at SpeechTek 2016

by Jeremy Burton May 24, 2016 Business
Dialogic ScanSource Communications

Cool Apps on Agenda at SpeechTek 2016 By Tim Moynihan         I am planning my attendance to SpeechTek 2016 next week. After reviewing the agenda, and having attended the event off and on over many, many years, I’m finding it really interesting to see how much the show has matured consistently with […]

RCS e-Invigoration Reality

by Jeremy Burton April 13, 2016 Business
Dialogic

By Jim Machi But will the hype this time be justified?  RCS has been slowly building momentum mostly because VoLTE has been slowly building momentum.  VoLTE is IP-based voice/video on an LTE / IMS network, and RCS adds IP-based messaging services that are also an evolution to legacy SMS and MMS messaging.  So it makes […]

What to expect at MWC 2016

by Jeremy Burton February 3, 2016 Business
Dialogic

By Jim Machi   The biggest, baddest (and I mean that in the best way possible!) communications show on the planet, Mobile World Congress, is only three weeks away.  What are we to expect to see there, at least from a perspective of messaging and marketing?  Typically this is the show where overboard on marketing is […]

Services and Applications are the Jewels of NFV

by Jim Machi November 20, 2015 Business
Dialogic

As readers of this blog know, I have been travelling to conferences to attend, speak, and have in-depth discussions. One item I am talking about, and asking about, and interfacing with people about is NFV.  Everyone gets that NFV can reduce CAPEX and OPEX. The telcos get it, and believe me, the vendors get it […]

NFV is About to Turn Three

by Tom Schroer November 20, 2015 Business
Dialogic

There was a lot of buzz around the state of NFV at the SDN and OpenFlow World Congress held in Dusseldorf recently. Both operators and vendors had a lot to say about NFV, but one thing was certain – going back to the old way of deploying network functions using proprietary hardware is not going to […]

NFV Interview

by Jim Machi October 27, 2015 Business
Dialogic

NFV is an important topic for Dialogic.  Dialogic has had software infrastructure products for some time in the media processing area, even before I ever heard of the term NFV.  Software-based media servers are in our DNA.  We’ve been doing it for a long time.  We know the issues, we know how to overcome them, […]

IMS and VoIP Infrastructure Continue Growth

by Jeremy Burton September 23, 2015 Business

By Jim Machi – Dialogic, Inc. I’ve written from time to time (many times), about how both the IMS, and VoIP infrastructure markets continue to grow. The IMS market is growing because of LTE. VoLTE, and VoIP infrastructure markets continue to grow because, even though LTE is growing, everyone has not moved to IMS yet, […]