video

Carriers Hear Opportunity Knocking with Voice-Enhanced Messaging

by Jeremy Burton June 23, 2015 Business

Voice and messaging are the two most popular communications applications in the world. Every day, tens of billions of Short Message Service (SMS) and Multimedia Message Service (MMS) messages go back and forth. Yet popularity doesn’t always equate to profitability. In fact, SMS/MMS carrier revenues are flat or declining at a time when messaging is […]

Video and Voice over LTE/ WiFi Requires a Media Server

by Jeremy Burton June 23, 2015 Business

  With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE, as well as voice and video over WiFi. I’ll be writing some blogs about those topics in the weeks to come. There is no doubt that voice and video over LTE and WiFi is […]

Will VoLTE bring about a new business model for voice?

by Jeremy Burton June 10, 2015 Business

Voice over LTE promises to deliver an improved end-user experience, but the technology presents operators with some fundamental challenges ranging from deploying IP Multimedia Subsystems (IMS) to the customer-facing business model for voice services. In order to fully realize the potential of VoLTE, operators need end-to-end connectivity solutions that bridge the gap between a single […]

Why Being “On Call” Is More Than Just a Call…

by Jeremy Burton June 10, 2015 Business

As I noted in an earlier blog, Just What The Doctor Ordered, hospitals and physicians have been at the forefront of communications technology since the 1950s when mobile pagers were first introduced. Since then, communications requirements have changed considerably, particularly with the introduction of the Health Information Portability and Accountability Act (HIPAA), which placed strict […]

A Message for the Future: USSD Is More Important Than You Think

by Jeremy Burton June 2, 2015 Business

Any conversation around the future of mobile communications eventually comes down to messaging: How Short Message Service (SMS) and Multimedia Message Service (MMS) are replacing voice through services like WhatsApp, how WebRTC and RCS will replace SMS and MMS, etc. And yet fewer of our fellow future forecasters talk about Unstructured Supplementary Services Data (USSD) […]

Five Best Practices for Revenue Assurance

by Jeremy Burton June 2, 2015 Business

Despite the rise in communications consumption—more devices, more data traffic, more messaging—communications service providers (CSPs) aren’t necessarily seeing more revenue. In many cases, average revenue per user (ARPU) has remained the same even as demand has increased, in large part because of the commensurate increase in competition from over-the-top (OTT) players and the commoditization of […]

Advancing Texting for the Contact Center

by Jim Machi May 27, 2015 Business
Dialogic

Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many years ago when the “call” center transformed into a “contact” center […]

Just What the Doctor Ordered

by Tim Moynihan May 21, 2015 Business
Dialogic

House calls may have gone the way of the country doctor, but physicians continue to be pioneers in the field of mobile technology. Physicians, for example, were one of the first groups to test out mobile pagers in the 1950s—the precursor to the mobile phone. Today, it’s hard to imagine a doctor without a smartphone […]

Read what you missed at the WebRTC Conference & Expo

by Jeremy Burton May 20, 2015 Business

I thought I’d share a few observations from the WebRTC Conference and Expo in Miami last week. I attended many sessions, participated in one as a panelist, and represented Dialogic at our booth. Observation #1: WebRTC is maturing into a generally accepted communication channel Many people from operators and large enterprises stopped by the booth […]

Achieving International LTE Roaming

by Jeremy Burton May 20, 2015 Business

At the recent LTE MENA conference I had the pleasure of being on a panel where we discussed the challenges and opportunities with achieving international LTE and Voice over LTE (VoLTE) roaming. During the course of the panel, the role IPX providers play when it comes to roaming enablement was a hot topic. Service providers […]