ShoreTel

A Workplace Without Borders

by Jessica Duvall July 7, 2017 Business

The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective to the business.

ShoreTel Spotlight ScanSource Enablement Specialists

by Jessica Duvall July 5, 2017 ScanSource Communications

The only thing constant is change, right? We consider ourselves able to constantly change in order to adapt to the needs of the distribution industry, our reseller partners and the needs of our vendor, ShoreTel. As such, we’ve created a new team at ScanSource that is responsible for enablement of new and current reseller partners. […]

ShoreTel Spotlight: Donna Cooley

by Jessica Duvall June 7, 2017 Business
ShoreTel

Making a move to the cloud is easy when Donna is involved. ShoreTel Connect CLOUD uniquely positions ScanSource as a Cloud Services Distributor (CSD) and that is where Donna comes in. She works with over 200 partners in her role managing the ShoreTel Connect CLOUD relationship at ScanSource and has been instrumental in recruiting, onboarding […]

3 Ways Communications Technology Can Improve Your Customer’s Experience

by Jessica Duvall June 1, 2017 Business
ShoreTel

Think about the last time you had a customer experience with a brand. What made it great? Or awful? For many of us, both stellar and terrible experiences have the same effect: They’re memorable. The great ones stick with us as much as the horrible ones and, either way, we’ll probably tell a few friends. […]

4 Ways Cloud Communications Can Help CIOs Meet Priorities in 2017

by Jessica Duvall May 22, 2017 ScanSource Communications
ShoreTel

What’s high on the CIO’s priority list for the coming months? According to the 2017 Gartner CIO Agenda Survey, it’s digitization – the use of digital technologies to change a business model and provide new revenue and value-producing opportunities. Cloud communications can help CIOs accelerate progress against their goals by streamlining and simplifying daily workplace […]

How to Roll Out Technology in a Multi-Generational Workplace

by Jessica Duvall April 19, 2017 Business
ShoreTel

CIOs rolling out new communications technology face a distinctive challenge. With four generations in the workplace today – Veterans (born before 1946), Baby Boomers (born 1946 – 1964), Generation X (born 1965 – 1980) and Millennials (born after 1981) – they must not only determine the best solution to meet the needs of their business, […]

ShoreTel Recognized for Product Innovation and Channel Program Excellence

by Jessica Duvall April 14, 2017 ScanSource Communications
ShoreTel

ShoreTel Connect Named TMC 2017 Unified Communications Product of the Year ShoreTel Connect is a complete unified communications solution that delivers rich communications and collaboration features in an intuitive, modern interface, making it easy for teams, partners and customers to interact anytime and from any location. Connect delivers business communications via cloud or premise through […]

Six Myths of Switching Business Phone Systems

by Jessica Duvall April 13, 2017 Business
ShoreTel

Many business executives overlook the importance of their phone systems in their efforts to move their businesses steadily forward. But the reality is that your phone system is your lifeline to sales, customer service, and the innovation that drives your business ahead. Here are six common myths that prevent businesses from switching phone systems—and the […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz April 6, 2017 Business
AudioCodes ShoreTel

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer calls or […]

ScanSource Partners Named in ShoreTel Circle of Excellence Winners for 2016

by Jessica Duvall April 6, 2017 Business
ShoreTel

ScanSource Communications would like to recognize our partners who received ShoreTel’s Circle of Excellence award for the partner year October 2015 through September 2016.  The award recognizes partners for exceptional achievement in areas including year-over-year growth, total program points for the Champion Partner Program (CPP), and cloud recurring revenue.