8 Best Practices for Customer Experience Management

by Elizabeth Tarry December 12, 2014 ScanSource Communications

In today’s “always on” world with its ever-increasing speed of technology and business innovation, organizations need to be more mindful of the customer experience than ever before and put the customer right at the heart of the business. Instituting a comprehensive customer experience strategy across the entire enterprise is critical to ensuring that the correct […]

More training options than ever!

by Beth Dameron May 2, 2014 ScanSource Catalyst

As the new Education Manager in the ScanSource Services Group (SSG), I spent a couple of months just learning the lingo and landscape for my new job.   I had big shoes to fill, replacing a well-loved and respected manager who retired.  I decided that rather than trying to fill her shoes, I would bring “new […]

April 2014 Discounts from ScanSource Services Group

by Amanda Williams April 1, 2014 Business
Avaya GreenCloud Polycom ShoreTel

ScanSource Services Group is FUELING your business with exclusive discounts to help you MAXIMIZE your business this year!  Check back each month for new discounts.  Read about the April discounts below: CLOUD SERVICES Get an extra 2% discount when you sign a new Green Cloud deal through ScanSource Services Group!  Green Cloud Technologies is a […]

ShoreTel QIC Tool: Including Support Comparisons

by Kyle DeWitt May 24, 2013 ScanSource Communications

A new feature in ScanSource Communications’ Quoting, Implementation and Configuration (QIC) tool version 13 allows ShoreTel Partners to include multiple service contracts on one quote to their customers.  Partners can now offer their customers service options without regenerating the quote multiple times.  This post is designed to guide a QIC user through the process.

ShoreTel QIC: Using Labor Calculator

by Kyle DeWitt May 24, 2013 ScanSource Communications

Beginning in version 13, a Labor Calculator worksheet was available to ShoreTel Partners in ScanSource Communications’ Quoting, Implementation and Configuration (QIC) tool.  This worksheet was provided to allow Partners to create product and services quotes, which include their own installation services in a single tool.  The information below describes the usage of the Labor Calculator.

ShoreTel QIC Tool: Release Notes for QIC 13.0

by Kyle DeWitt May 24, 2013 ScanSource Communications

ScanSource Communications is excited to announce several new features to our Quoting, Implementation and Configuration (QIC) tool.  Launched in May 2013, QIC Version 13 has been enhanced to include three new abilities that allow users to create a Partner price list, provide multiple support contract options on a single quote and calculate a Partner’s labor […]

ShoreTel QIC Tool: Working with QIC.ini

by Kyle DeWitt April 17, 2013 ScanSource Communications

As the developers of the QIC tool, ScanSource Communications receives various requests from our ShoreTel partners to add features or functionality that will help improve their quoting process.  On many occasions, these are requests to help automate an action that the user performs on every quote, or to alter the base functionality of QIC in […]

ShoreTel QIC Tool: Adding a logo to your quote

by Kyle DeWitt April 3, 2013 ScanSource Communications

With the release of QIC version 12.0, ShoreTel partners have two options for loading their company’s logo to the quotes they create in QIC.  Users have the options of selecting an image during the quote process or to have QIC automatically add the image on every quote.  This article explains how to use both options. […]

Enterprise Connect – UC, SIP Trunking and More

by Alan Percy March 25, 2013 ScanSource Communications
AudioCodes Lync Plantronics ShoreTel Verizon

We’ve got a lot to look forward to at the upcoming Enterprise Connect – surely Microsoft Lync, ShoreTel and Verizon will be a big focus of attention at this ever-growing meeting of communications professionals.  If you plan to attend, there are a few “can’t miss” events we’ve been coordinating with Microsoft, Verizon, Plantronics and ScanSource […]

ShoreTel QIC Tool: Using the Switch Configuration Tool

by Kyle DeWitt February 8, 2013 ScanSource Communications

In meeting the goal of providing our Partners with a tool to Quote, Implement and Configure a complete ShoreTel solution, ScanSource Communications has created a QIC Switch Configuration Tool.  This tool, located on the “Configuration Tool” worksheet in QIC, provides recommendations on the most cost-effective combination of ShoreGear Voice Switches needed to meet the customer’s […]