Avaya SME Services

by ScanSource Catalyst Tech Support April 26, 2010 ScanSource Catalyst

There are many questions about the new Avaya SME Services offer. We will try to clarify as much of this as possible. Here is what you will need to do as an Avaya Business Partner in order to receive Avaya Tier III support: Locate your Business Partner Sold to Number Call your Catalyst Sales Rep […]

AirWave OnDemand – right sized for SMB

by ScanSource Catalyst Tech Support October 29, 2009 ScanSource Catalyst

AirWave is a management suite for both wireless and wired networks.  Its suite of tools provide a simple to use, multi-vendor environment.  The robust offerings are great for the sprawling enterprise. With scalability into the thousands of nodes, AirWave has the ability  to  manage a tremendous network.  Its features have been so far out of […]

Easy Pricing Tool for IP Office R5 Services

by ScanSource Catalyst Tech Support September 18, 2009 ScanSource Catalyst

Catslyst Services has created an easy pricing tool for Avaya IP Office R5 programming services. You’re just a few clicks away froma quote anytime, any day. Anything from system programming to discounted VoIP assessments our tools help you configure Catalyst programming services quickly. For more information please send an email to or call 800.790.2029 […]

Catalyst Telecom Virtual Demo Center

by ScanSource Catalyst Tech Support August 4, 2009 ScanSource Catalyst

Catalyst Telecom has just announced the release of their Virtual Demo Center. The VDC will enable Business Partners of Catalyst Telecom to successfully provide a live demo of the Avaya IP Office and other SMB focused vendors for a potential client without the need of carrying around equipment to each site.

new Avaya Online UPS models

by ScanSource Catalyst Tech Support February 24, 2009 ScanSource Catalyst

Introducing the new Avaya 9130 1000-3000 VA and 9135 6000 VA Online UPS models! With a rugged online design, the new Avaya 9130 and 9135 UPS models provide the highest grade of protection for VoIP equipment, PBXs, and rack-based IT and networking applications. The Avaya UPS sizing and part number search tools have been updated […]

VoIP Assesments

by ScanSource Catalyst Tech Support October 30, 2008 ScanSource Catalyst

VoIP Assessments are an essential step to a successful VoIP implementation. It identifies potential network issues early reducing the costs of project overruns and post-production troubleshooting. Catalyst Services has created three different offers to fit your project and budget. Each option offers a different level of engineering involvement.  The Catalyst technical support team encourages you […]