Network

NFV Interview

by Jim Machi October 27, 2015 Business
Dialogic

NFV is an important topic for Dialogic.  Dialogic has had software infrastructure products for some time in the media processing area, even before I ever heard of the term NFV.  Software-based media servers are in our DNA.  We’ve been doing it for a long time.  We know the issues, we know how to overcome them, […]

The WebRTC Codec Conundrum

by Alan Percy September 21, 2015 Business
dialogi

As someone who has spent most of his career in the Voice over IP industry, I’ve come to recognize the seasonable resurgence of the issues centered on voice and video codecs.   Like the cicadas that emerge from the earth every few years and raise a racket with their mating songs, developers of real-time communications applications […]

Diameter Signaling Controller (DSC) ≠ Diameter Routing Agent (DRA)

by Jim Machi September 16, 2015 Business
Dialogic

Many people in our industry confuse a Diameter Signaling Controller (DSC) with a Diameter Routing Agent (DRA). While a DRA was the first and most publicized function of a DSC, and an important one at this, it is not the only function.  With that in mind, Dialogic created a simple “Usages of a Diameter Signaling […]

IVR, You Ready for the Future?

by Tim Moynihan September 16, 2015 Business
Dialogic

When smartphones began to replace traditional mobile phones, some felt it signaled the end of voice-driven communications. Among the early casualties expected were interactive voice response (IVR) systems because, truth be told, many IVR systems continue to be poorly designed. Lengthy wait times, annoying hold music, call flows that led to nowhere and routing to […]

NFV Reality

by Jim Machi September 11, 2015 Business
Dialogic

  My past two blogs have been about NFV vendor challenges. From the xSP side, I continue to see what I’ll call extreme interest in our NFV plans.  The xSPs want to deploy NFV for the reasons the industry has been talking about – CAPEX reduction, OPEX reduction, and New Service Delivery – and they […]

Six Strategies for More Roaming Revenue

by Tim Moynihan September 4, 2015 Business

Roaming, to borrow a phrase, wasn’t billed in a day. Revenue from roaming subscribers is an important part of overall carrier revenue, but generating mobile roaming revenue isn’t a simple matter of setting up a wireless network and waiting for subscribers to come. More mobile carriers are competing for the same roaming subscribers, countries are […]

VoWi-Fi: Risks & Rewards

by Jim McLaughlin September 4, 2015 Business
Dialogic

With voice-over-Wi-Fi (VoWi-Fi) now natively supported by both the Apple iPhone and Android-based handsets, telecom service providers are actively evaluating the risks and rewards of this new opportunity. In contrast to the plethora of currently available third-party over-the-top (OTT) VoIP applications, native VoWi-Fi service guarantees simplicity of use, with subscribers needing only to press the […]

NFV Vendor Challenges Part 1

by Jeremy Burton August 28, 2015 Business

We’ve all likely seen the Gartner hype cycle for emerging technologies curve. I remember many, many years ago when I first saw that curve. I don’t even remember what it was about, but it had the Peak of Inflated Expectations, and then the dip down, and then the path to nirvana. That curve stays relevant […]

ADG LDI Ltd Reaffirms Utmost Commitment To Quality-Of-Service

by Jeremy Burton August 19, 2015 Business

We are thrilled to announce that ADG LDI Ltd has decided to modernize their interconnect network! As a premier telecommunications provider, ADG LDI offers interconnect services to both fixed and mobile network operators within Pakistan, and also provides connectivity to hundreds of tier1 carriers and VoIP aggregators internationally. With their legacy Cisco infrastructure at end-of-life, […]

Advancing Texting for the Contact Center

by Jim Machi May 27, 2015 Business
Dialogic

Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many years ago when the “call” center transformed into a “contact” center […]