2009 IP Office Microsoft Compatibility

by ScanSource Catalyst Tech Support January 5, 2009 ScanSource Catalyst

Avaya released an update to the software compatibility with Microsoft OS, and browsers.  The update is released in Technical Tip 218 and includes many of the newer options for installation with Microsoft products.  Included are Server 2008, Vista, and 64-bit compatibility references.

Test SMTP via telnet

by ScanSource Catalyst Tech Support November 5, 2008 ScanSource Catalyst

In several functions of IP Office and network equipment management, email is sent from an automated process to a recipient via SMTP.  SMTP is a fairly simple protocol that can be emulated via command lines.  Using these command lines, setup information can be verified about the server to which the message is being sent.  The […]

Debugging Windows Time Server

by ScanSource Catalyst Tech Support November 3, 2008 ScanSource Catalyst

In each Windows server resides a time server compatible with IP Office.  There three methods of updating the IP Office time: manually, via Vociemail, or via a timeserver.  Using a Windows server is the most universal, since it does not rely on Voicemail Pro being installed.  On occasion the update does not happen.  The update […]

UMS Webservice gets IIS Start page

by ScanSource Catalyst Tech Support October 27, 2008 ScanSource Catalyst

On UMS default installs, users may get in the habit of entering just the server name, and not adding the entire sub-directory for accessing the web application.  This results in an unexpected page with an Under Construction message or a picture displaying IIS7.  Either way it’s not UMS, and could be frustrating for a end […]

Supported Operating Systems for IP Office 4.2 release

by ScanSource Catalyst Tech Support August 19, 2008 ScanSource Catalyst

This is per Compas ID 136708 (TB 97). The following are a list of applications and supported operating systems. Call Status: XP Pro, Vista and Server 2003.  No Server 2008 Support CBC: XP Pro, Vista and Server 2003.  No Server 2008 Support CCC Server: Server 2003 Only

Vista Firewall Permissions

by ScanSource Catalyst Tech Support August 5, 2008 ScanSource Catalyst

With the new proliferation of Vista on desktops in the marketplace, some traditional practices like fixing firewall permissions can get hung up.  The easiest way to ensure that firewall permissions are correct is the AvayaFW.bat script.  The script checks the registry to see what programs are installed then writes the ports associated into the exceptions […]

Windows XP SP3 support on IP Office

by ScanSource Catalyst Tech Support July 14, 2008 ScanSource Catalyst

Avaya released two new versions of firmware for it’s IP Office product line on Friday, July 11.  The releases are the typical quarterly maintenance release for the 3.2 and the 4.1 firmware.  Both releases clearly state that Windows XP Pro Service Pack 3 is supported for all applications supported on Windows XP Pro. Links in […]

Server 2008 and IP Office

by ScanSource Catalyst Tech Support June 24, 2008 ScanSource Catalyst

Currently Server 2008 is not supported by Avaya for any IP Office Applications (Voicemail Pro, CCC, Contact Store, Delta Server, Wallboard Server, etc.).  Some of the applications are supported on Vista Business.  In the Microsoft development methodology, Server 2008 is for Vista like Server 2003 is for XP.  So it may possibly work to some […]

How to Uninstall .NET

by ScanSource Catalyst Tech Support June 19, 2008 ScanSource Catalyst

Sometimes the Microsoft .NET install can get corrupted which can make it very hard to uninstall.  This can also make your applications crash and get .NET 5000 error.  This error can be seen in the event viewer on the under computer management.

Setting a Domain User as Local Admin

by ScanSource Catalyst Tech Support June 19, 2008 ScanSource Catalyst

There are several applications that have to run as an administrator user but you don’t want to make that user an admin on the domain.  This can be accomplished by adding a regular domain user as a local admin to the computer where the apps are going to run.  This does not mean make a […]