Customer Experience

Making customer service your TOP priority. It’s as easy as these five steps.

by Caroline Gooding June 29, 2018 Business

Frustrated customers aren’t happy customers. Displease your customers one time too many times—and no one can predict if that takes only one time, or multiple times—and they probably won’t return to your or your customer’s retail establishment. When checkout lines are too long, when store shelves or displays are in disarray, when it’s seemingly impossible […]

Staying well ahead of the pack in the retail market

by Kristen Baker May 2, 2018 Retail

By Kristen Baker, Vendor Marketing Specialist, ScanSource If you’re a reseller in the retail environment, you probably already know this, but it bears repeating: shoppers’ expectations continue to rise exponentially, and it can be extremely difficult to keep up. They want a better and better customer experience, and they’re willing to shop wherever they find […]

Enterprise Connect

by Gabby Giles April 3, 2018 Business

Announcements, lessons learned and post-conference application Fresh off the tradeshow floor, we’re sharing what we took away from Enterprise Connect, one of the industry’s top conferences focused solely on the needs of key decision makers in enterprise communications and collaboration spaces. The show was jam-packed with exciting announcements, presentations, keynotes and access to the groundbreaking […]