Best Practices

Managed Service & Support – Getting it Right and Why it’s So Hard

by Kevin Price August 23, 2011 AIDC

The managed service movement has been changing the way information technology is acquired, consumed, and managed for some time. However, so far it has had little impact on enterprise mobile computing, AIDC, or POS technology sectors. Today it is most commonly applied to servers, desktops, storage, and networking. The customers that have embraced it are […]

New Self Administer Button in Avaya R6.1 IP Office

by ScanSource Catalyst Tech Support February 15, 2011 Catalyst Tech Support
Avaya

IP Office R6.1 changed the Self-Administer button to add more features. When the User -> System Phone Rights is set for Level 2 and a Self-Administer button is created with the action data of 2, some system wide settings can be administered from the phone. In R6.0 and prior, this feature was used to configure […]

4 Tips for Writing Blogs

by Aaron Moller August 18, 2010 Business

Looking for ways to spice up your blog content, add readers or be found in search engines? Here are a few tips… Use Keyword Rich Headlines and Content Decide what topic will be relevant to your readers and what keywords you want to rank for to be found, then make sure those words appear in […]

Bypass Secondary Dialtone in R5

by ScanSource Catalyst Tech Support December 17, 2009 Catalyst Tech Support

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.

SMTP Based Voicemail to Email Using Voicemail Pro

by ScanSource Catalyst Tech Support December 10, 2009 Catalyst Tech Support
Avaya

A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen […]

Upgrading Embedded Voicemail Prompts Using Embedded File Management

by ScanSource Catalyst Tech Support December 9, 2009 Catalyst Tech Support
Avaya

In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

Upgrading Embedded Voicemail Prompts Using TFTP

by ScanSource Catalyst Tech Support December 8, 2009 Catalyst Tech Support
Avaya

There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by […]

SonicWall CDP protection of Voicemail Pro

by ScanSource Catalyst Tech Support October 20, 2009 Catalyst Tech Support

All servers will crash at some point. Failures can result from hardware failing over time or from software malfunctions. Most commonly experienced are failures from human interaction. Upgrades, patches, or common procedures that were not successful are the cause of a majority of failures. These situations can also occur when a proper back up is […]

Easy Pricing Tool for IP Office R5 Services

by ScanSource Catalyst Tech Support September 18, 2009 Catalyst Tech Support

Catslyst Services has created an easy pricing tool for Avaya IP Office R5 programming services. You’re just a few clicks away froma quote anytime, any day. Anything from system programming to discounted VoIP assessments our tools help you configure Catalyst programming services quickly. For more information please send an email to susan.abernathy@catalysttelecom.com or call 800.790.2029 […]

Avaya Brainshark Videos

by ScanSource Catalyst Tech Support July 21, 2009 Catalyst Tech Support
Avaya

Avaya has posted a series of how to videos on Brainshark.  These videos can be accessed an played back from any standard browser.  Hit the link for the list of videos.

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