Avaya

Avaya Moves into the Cloud with Spoken Communications Offering for BPOs

by Jennifer Clark March 20, 2017 Technology
Avaya

It’s no secret that enterprise business process outsourcers (BPOs) are often met with the same challenge: how do they integrate their contact center and in-house infrastructure functionality with a modern, cloud-based operation? At the Avaya ENGAGE event in Las Vegas, Avaya announced their solution with new partner Spoken Communications that solves this challenge.

Highlights from 2017 Avaya ENGAGE

by Jennifer Clark February 15, 2017 Cloud Computing
Avaya

More than 2,300 partners, end users, and affiliates gathered at MGM Grand in Las Vegas this week for the largest Avaya event of the year, Avaya ENGAGE. This four-day event merged together three historically separate events – Avaya Technology Forum (ATF), Avaya Executive Partner Forum (AEPF), and International Avaya Users Group (IAUG) – and brought […]

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

How to Get Ahead in the Artificial Intelligence Race of 2017

by Jennifer Clark January 5, 2017 Enterprise

While Artificial Intelligence (AI) once seemed like a science-fiction concept only available in the movies, it is now popping up in our everyday reality. In fact, AI has become so mainstream that there are now personalities like Siri, Cortana, and Alexa to help you with simple tasks, such as browsing the Web for nearby restaurants and checking email. […]

Understanding Small and Midsize Business

by Jennifer Clark May 13, 2016 Technology

With the upcoming July launch of Avaya IP Office Release 10, we thought it might be a good idea to delve a little deeper into what comprises a small-to-midsize business and important considerations you need to make when going after this sizeable market opportunity. Many people immediately think of SMBs (small-to-midsized businesses) only in terms […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

Catalyst hosts web seminar on Avaya BYOD & Scopia

by Chad Roache June 10, 2015 ScanSource Catalyst

ScanSource Catalyst recently hosted a web seminar featuring Roger Wallman with Avaya Product Marketing. Roger brought us up to speed on several new exciting offerings from Avaya focused on their latest Video and BYOD Solutions. Starting with endpoints, Avaya recently introduced the Scopia XT4300, currently in stock at Catalyst, and have followed that up with […]

1COMM 2015 Review

by Jennifer Clark May 29, 2015 Cloud Computing

If you’re a frequent flier to tech conferences then you probably know your way around an expo hall and the inside corridor of hotel ballrooms. Chances are, you don’t see or learn much about the host city other than the welcome brochure in the hotel room, or pictures in the airport terminals. But not at […]

Finding System ID in IP Office Server Edition

by Doug Rogier May 6, 2015 ScanSource Catalyst

IMPORTANT NOTE: When installing Server Edition Virtual, ensure that the IP Office IP Address (LAN1 and LAN2), Hostname, and Time Zone settings have been set and the entire server rebooted after the final changes to these setting prior to obtaining the System ID. Additional changes to these settings after the reboot will force a new […]

Virtual or Classroom Training… Does it Matter?

by Beth Dameron February 11, 2015 ScanSource Catalyst

So, you have decided to sell and support a new product line or type of product and need technical training and/or certification. What factors should you consider when deciding what method of training delivery you will utilize? I think much of it depends on your learning style and what you are looking for from the […]