ShoreTel Spotlight: Fran Farrell, Team Leader Technical Services

by Jessica Duvall on July 6, 2016 · 0 comments

in Business,Closing the Deal,Culture,Management,ScanSource Communications,Total Coverage Tech Connect

We provide award-winning pre- and post-sale technical support on all products we sell. Our ShoreTel-certified technicians have the answers you need to get up and running. Especially Fran Farrell… born and raised in Philadelphia. Fran has been on the ScanSource team for 17 years and his positive, can-do attitude impacts the daily lives of ScanSource employees and our ShoreTel partners.Fran starts each day by walking around the Communications Business unit passing out daily words of encouragement and wisdom cards so each employee can start their day off right. He’s a hard worker and inspiration to everyone on the team. As he says “I didn’t go to college – I went to work. I started in 1985 pulling cable.”

While Fran enjoys rowing, music (Van Morrison is his favorite) and reading in his personal time, he’s moving mountains at work and saving the day for our partners. “We had a local dealer bring a potential customer into our office for a demo. I was able to show the customer our lab setup, where we have two ShoreTel systems networked together, and demonstrated how easy it is to administer. We were able to showcase ECC and Mobility. The partner won the deal.”

Learn more about our Tech Support Department here.

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