I am often asked, “how secure is your hosted telephony offering, ShoreTel Connect CLOUD?” Security is often top of mind for many organizations considering moving their applications and sensitive data to the cloud, and the same goes for cloud communications.
The fact is ShoreTel Connect CLOUD is one of the most secure cloud communication solutions available in the market today.  When ShoreTel started crafting ShoreTel Connect CLOUD, security was paramount on their mind for every module that they created and developed.

  • On the client-facing side, ShoreTel’s desk phones (400 series) use industry-standard HTTPS, SIP/SIPS (TLS) and sRTP (DTLS) connections for data, signaling and real-time media, respectively. The Desktop Connect client uses HTTPS for any data transfer from the hosted servers, and softphones use WebRTC (HTTS, DTLS) for signaling and media. The endpoints also use a hosted SSO with a combination of username/password or TN/PIN (for the desk phones) so they can be authenticated for allowed services.
  • For the data center, all phone and trunk side traffic travels through firewalls and SBCs. This is the standard industry practice for allowing voice traffic into the hosted server space.

Where possible, the internal protocols for intra-data center communication are also secure, so there is a high level of defense in the cloud. ShoreTel also uses industry-standard tools for monitoring all incoming and outgoing traffic for rogue detections, as well as prevention.
These security measures all help to ensure that ShoreTel Connect CLOUD is a world-class solution that provides the highest level of security for Unified Communications.

This post was written by

Donna Cooley is a Product Manager for ScanSource Communications in Greenville, SC. Donna has over 15 years experience in Product Management. She is a contributor to The Source on Plantronics related topics.

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