Polycom RSS4000 Rescue Instructions

by ScanSource Communications Tech Support on July 18, 2012 · 0 comments

in ScanSource Communications,Total Coverage Tech Connect

1. Rescue Account Password for RSS4000

During the RSS4000 recovery mode, the user will be prompted to enter the “Rescue Account Password” before they are allowed to upload the packages back into the RSS4000.

To enter into the rescue menu, enter the password: “SUPPORT”

2. Once you get the System Recovery Mode screen below, select Upload RSS Package.

Note: Both packages are needed when you are installing software to upgrade from version 5.0 to version 6.4. If you are installing software to upgrade from version 6.0 to version 6.4, you only need to download RSS 4000 Version 6.4 Software Upgrade Package, Part2.

3. Once upgrade package is verified, it will prompt you to reboot, so select Reboot System. After reboot, you should be good to go.

 

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