You might be asked for a key to upgrade your HDX software to version 3.0.

Updating your software

  1. Download the most recent software for your Polycom HDX system.
  2. Unzip the file you downloaded. You’ll need it in a few minutes, so remember where you saved it.
  3. Open Internet Explorer and browse to the system’s network IP address. Note: Other browsers
    like Chrome, Firefox, and Safari aren’t supported.
  4. If prompted, enter the username and password for this system. These are case-sensitive.
    The default username is admin.
    The default password is the serial number of your HDX, with the letters in all uppercase.
  5. Click Admin Settings near the top of the page.
  6. On the left side of the page, click General Settings > Software Update.

Saving your current settings

Before you update the software on your HDX, it’s a good idea to save your settings and directory.

  • To download a copy of your HDX’s current configuration, click the System Settings button.
  • If you’d like to back up the directory, there’s a button for that too.

Completing the update

Once you’ve backed up your settings, click Next on the Software Update screen and follow the instructions.

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