Carriers Hear Opportunity Knocking with Voice-Enhanced Messaging

by Jeremy Burton June 23, 2015 Business

Voice and messaging are the two most popular communications applications in the world. Every day, tens of billions of Short Message Service (SMS) and Multimedia Message Service (MMS) messages go back and forth. Yet popularity doesn’t always equate to profitability. In fact, SMS/MMS carrier revenues are flat or declining at a time when messaging is […]

Video and Voice over LTE/ WiFi Requires a Media Server

by Jeremy Burton June 23, 2015 Business

  With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE, as well as voice and video over WiFi. I’ll be writing some blogs about those topics in the weeks to come. There is no doubt that voice and video over LTE and WiFi is […]

No Lines – No Waiting!

by Susan Abernathy June 23, 2015 ScanSource Catalyst

I feel everyone is in agreement that pre-sale support is essential when recommending an advanced voice or video solution. Post-sale maintenance/support is equally important. The missing link however seems to be the support needed during an installation. Let’s not dance around it – whether you’re certified, experienced or newly trained, implementing technology can be daunting. […]

Catalyst hosts web seminar on Avaya BYOD & Scopia

by Chad Roache June 10, 2015 ScanSource Catalyst

ScanSource Catalyst recently hosted a web seminar featuring Roger Wallman with Avaya Product Marketing. Roger brought us up to speed on several new exciting offerings from Avaya focused on their latest Video and BYOD Solutions. Starting with endpoints, Avaya recently introduced the Scopia XT4300, currently in stock at Catalyst, and have followed that up with […]

Will VoLTE bring about a new business model for voice?

by Jeremy Burton June 10, 2015 Business

Voice over LTE promises to deliver an improved end-user experience, but the technology presents operators with some fundamental challenges ranging from deploying IP Multimedia Subsystems (IMS) to the customer-facing business model for voice services. In order to fully realize the potential of VoLTE, operators need end-to-end connectivity solutions that bridge the gap between a single […]

Why Being “On Call” Is More Than Just a Call…

by Jeremy Burton June 10, 2015 Business

As I noted in an earlier blog, Just What The Doctor Ordered, hospitals and physicians have been at the forefront of communications technology since the 1950s when mobile pagers were first introduced. Since then, communications requirements have changed considerably, particularly with the introduction of the Health Information Portability and Accountability Act (HIPAA), which placed strict […]

The WebRTC Button Soup and its Missing Ingredients

by Jeremy Burton June 2, 2015 Business

WebRTC is like a button soup. There’s an elusive promise that requires more ingredients to be fulfilled. A stranger gets into town. He is hungry. He wanders into a nearby guest house asking to fill his belly. Having no money on him, he is of course refused. He then suggests making a great soup out […]

A Message for the Future: USSD Is More Important Than You Think

by Jeremy Burton June 2, 2015 Business

Any conversation around the future of mobile communications eventually comes down to messaging: How Short Message Service (SMS) and Multimedia Message Service (MMS) are replacing voice through services like WhatsApp, how WebRTC and RCS will replace SMS and MMS, etc. And yet fewer of our fellow future forecasters talk about Unstructured Supplementary Services Data (USSD) […]

Five Best Practices for Revenue Assurance

by Jeremy Burton June 2, 2015 Business

Despite the rise in communications consumption—more devices, more data traffic, more messaging—communications service providers (CSPs) aren’t necessarily seeing more revenue. In many cases, average revenue per user (ARPU) has remained the same even as demand has increased, in large part because of the commensurate increase in competition from over-the-top (OTT) players and the commoditization of […]

How West Tech Maximized Their Resources for Contact Center

by Susan Abernathy June 1, 2015 ScanSource Catalyst

It’s no secret that Contact Center solutions are in demand. Today even small to medium companies are requesting better call routing or database screen pop-ups. And, capturing inbound caller information is essential for future marketing campaigns. The challenge is having the skills and know-how to implement a Contact Center solution while making the process seamless […]