Does your logo really matter?

by Amy Fitch August 12, 2015 Business

Let’s be honest… we all are guilty of judging a book by its cover. When looking for a new book, I usually pick it up, check out the cover, then decide whether or not it’s worth my time to crack open the pages and read further. Believe it or not, prospective customers use the exact […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

Talkin’ Bout the Future of Interactive Voice Response

by Jeremy Burton August 11, 2015 Business

By Tim Moynihan – Dialogic, Inc. Interactive voice response (IVR) systems are—how do I put this nicely?—not one of the most beloved technological advances of the last century. They can be cumbersome, confusing to use, and flat-out frustrating sometimes. We’ve all had that IVR experience where, after navigating through a maze of choices, we find […]

IPX Can Enable Revenue Innovation for Voice Wholesalers

by Jeremy Burton August 4, 2015 Business

IPX Revenue Innovation Part 2 By Jim Machi – Dialogic, Inc. In Part 1 of this series, I wrote about a couple of revenue generating ideas for IPX providers. So how can an IPX provider go about this? Firstly, the IPX platform needs to be up-to-date as well as support IPX standards. Obviously Dialogic provides […]

VoLTE / IMS Take on OTT Apps

by Jeremy Burton August 4, 2015 Business

By Jim McLaughlin – Dialogic, Inc. Initially, Long Term Evolution (LTE) mobile networks were deployed in order to address an ever-increasing demand for faster mobile data speeds. However, the latest report from the Global Mobile Suppliers Association (GSA) highlights growing momentum around a new and different use case for this all-IP mobile network. Specifically, at […]

What Will It Take to Bring Back the Ringback?

by Jeremy Burton August 4, 2015 Business

By Tim Moynihan – Dialogic, Inc. Waaayy back in 2008, ringback tones were music to the ears of the telco industry. The ringback tone (RBT) market in the U.S. had just peaked at $200+ million, and analysts were predicting global sales of $4.7 BILLION by 2012. Somewhere along the way, however, the dreams of ringback […]

Four Good Reasons to FoIP

by Jeremy Burton August 4, 2015 Business

By Tim Moynihan – Dialogic, Inc. The death of the fax, to paraphrase Mark Twain, has been greatly exaggerated. While traditional fax services are declining, there are still more than 40 million fax machines in service around the world generating billions of faxes every year. And Fax over IP (FoIP) services are actually on the […]

Why Are Mobile Operators Tuning Into Music and Video Services?

by Jeremy Burton August 4, 2015 Business

By Tim Moynihan – Dialogic, Inc.   Maybe you’re one of those people that still uses the factory-default ring tone, and that’s fine. Not everybody wants to hear the opening strains of Beethoven’s Fifth blaring from your pocket. But for many people, music makes up part of their identity. The same holds true for our […]

ScanSource’s Key Injection Services Add Instant Revenue Opportunities for Resellers

by Jennifer Clark July 28, 2015 POS

ScanSource is proud of our 99.87% shipping accuracy rate, along with our great customer service, depth of manufacturer offerings, and our value-adds. One of our most unique value-adds is our in-house key injection services. We made a significant investment in time and capital to become certified, which alone is a year-long process. As a result, […]

5G and NFV: Part 4 – Network Functions Virtualization and Software Defined Networking: The Telecom Paradigm of the Future

by Jeremy Burton July 13, 2015 Business

By Chet Berry How will 5G ever become actualized if it requires CSPs to make sweeping changes to their legacy investments and infrastructure? Network Function Virtualization (NFV) and Software Defined Networking (SDN) are envisioned to facilitate the transition of the magnitude required by 5G. If we examine the basic benefit pillars that NFV and SDN […]