Session Border Controllers – Why are they necessary?

by Philip Weeks January 6, 2015 Business

Session Border Controllers (SBCs) are increasingly necessary in modern Voice Over IP environments due to provider requirements and customer needs. These are typically grouped into three primary areas: Security Routing Media conversion (transcoding) Protocol normalization Let’s look at each of these in turn. The term “security” encompasses many concepts, but it primarily boils down to […]

What’s new in RealPresence Group Series 4.2.0?

by Mike Hubble January 6, 2015 Enterprise

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How to setup content using live video on the HDX and RMX?

by Mike Hubble January 6, 2015 Enterprise
Polycom

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Polycom RealPresence Desktop Network Connectivity Test

by Mike Hubble January 6, 2015 Enterprise

Polycom RealPresence Desktop Network Connectivity Test When making a video call outside the LAN to the public network (WAN), it may be necessary to first test the Group Series using a secondary system with H.323 call functionality. If a second H.323 endpoint isn’t available we suggest using Polycom’s RealPresense Desktop. Polycom offers a 30-day trial […]

When is a session license used on the EdgeProtect 7300/4555 Series?

by Mike Hubble January 6, 2015 Enterprise
Edgewater Polycom

Edgewater Networks offers licensing options for the EdgeProtect 7300 in packages of 5, 10, 25, 50, and 100, including upgrade options of +5 and +10. Please note, the 4555 Series is limited to five video sessions. Also, video sessions are different then Gatekeeper registrations. So what constitutes a “Video Session” on the EdgeProtect 7300/4555? A concurrent […]

An Ounce of Prevention is Worth a Pound of Cure

by Susan Abernathy January 5, 2015 ScanSource Services Group

Some companies have tremendous experience in data networks, while others primarily have knowledge of voice and video networks. Few, however, possess the know-how and skill to evaluate and build a converged network for real-time VoIP and IP Video solutions. So where can you start on the road to a robust real-time IP network? ScanSource Services […]

8 Best Practices for Customer Experience Management

by Elizabeth Tarry December 12, 2014 ScanSource Communications

In today’s “always on” world with its ever-increasing speed of technology and business innovation, organizations need to be more mindful of the customer experience than ever before and put the customer right at the heart of the business. Instituting a comprehensive customer experience strategy across the entire enterprise is critical to ensuring that the correct […]

Motorola Solutions WiNGExpress: Scaleable and Affordable

by Manuel Figueroa December 5, 2014 Barcode Printing
Motorola

WiNG Express is so easy and simple to set up one might think it’s only offered for Motorola’s entry-level APs. In fact, WiNG Express is offered in a wide range of APs from wall plates to outdoor mesh. One of WiNG Express’ standard features is the ability to create a local virtual controller for up to […]

The Motorola Solutions WiNG Express Value Proposition

by Manuel Figueroa December 4, 2014 Barcode Printing
Motorola

Even for small operations, a robust wireless network is not an option, it is an essential tool for doing business. Unfortunately, quality wireless infrastructure has traditionally required expensive and knowledgeable IT help, pricing it out of the reach of many small- to medium-sized businesses. Simply put, enterprise wireless solutions were just not designed or priced […]

The Savings are Multiplying!!

by Beth Dameron November 25, 2014 ScanSource Catalyst

Save on Avaya IP Office and Polycom classes booked and completed by 12/31/2014. Book any IP Office class with us (Basic Implementation Workshop, Advanced Applications & Config, or IP Office Contact Center), and get $250 off our already low pricing! Get 10% off any Polycom class. Enter promo code “FALL” with your order. Energize your […]