March Networks GURU: Tech Support in the Palm of Your Hand

by Nick Miller on November 14, 2012 · 0 comments

in IP Security,ScanSource Security,Technology

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This post was contributed by Ru Wadasinghe, March Networks Vice President, Professional Services.

Working day to day, we all feel the pressure to get the job done so we can move on to the next. We constantly strive to work harder, smarter and – above all – faster, without sacrificing quality. Often it’s the simplest things that can slow us down and become a huge source of frustration. And no one knows that better than the service technicians who move from one customer site to another, troubleshooting and resolving video surveillance system issues with ample skill and the tools they have at hand.

Making a technician’s job easier was our motivation for developing the new March Networks GURU smartphone application.

March Networks GURU is a free technical support app that helps our channel partners reduce service times and costs by providing them with a fast and easy way to resolve video surveillance system issues in the field. The first of its kind in the industry, the application is packed with troubleshooting and diagnostic information, video tutorials, and utilities that let technicians check things like product warranty status or RMA shipment status instantly – all using their mobile device from any location. GURU allows our partners to get the information they need in the way that’s most convenient for them, and is a great complement to the online and phone support tools and services we already offer.

Imagine that you’re at a customer site and need to figure out the status of one of our 4000 C Series hybrid video recorders to continue troubleshooting. You’ve got your laptop with you of course, but getting Internet connectivity is going to take a bit of time while someone sets you up. You could wait or call our technical support number, or you could quickly pull up GURU’s LED utility on your smartphone, duplicate the LEDs you’re seeing on the recorder using the touchscreen and get instant diagnostics. Not only is the app a real time-saver, it’s a great user experience that’s completely self-directed.

You can download March Networks GURU now from the App Store for use on your iPhone or iPad. We’re already working on an Android version of the app, and expect to have that available before the end of 2012.

And while we think March Networks GURU is another competitive advantage for our channel partners, we are definitely looking for feedback from the field. Download the app now and tell us what you think. We always welcome feedback from the field and look forward to evolving GURU based on your input.

Learn more about March Networks GURU.

This post was written by

Nick Miller is a Product Manager at ScanSource Security in Greenville, SC. He has 4 years of experience in physical security and is a regular contributor to The Source on products, solutions, and the value of distribution.

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