How can I evolve my contact center network to modern IP communications technologies without disrupting operations?

by Ellen Hoyle on November 19, 2012 · 0 comments

in ScanSource Catalyst,Technology,Unified Communications


Acme Packet recently participated in An Enterprise Connect web seminar that drew over 300 participants: “Laying the Foundation for Modern Contact Center”.  The web seminar featured Art Schoeller, Principal Analyst at Forrester Research, and Kris Hopkins, VP of Strategic Product Management at Acme Packet. If you missed it, an archive recording is available for replay here.

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Ellen Hoyle is a Product Manager for Catalyst Telecom in Greenville, SC. Ellen has over two years of industry experience. She is a contributor to The Source on Networking and Unified Communications topics.

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