Finding System ID in IP Office Server Edition

by Doug Rogier on May 6, 2015 · 0 comments

in ScanSource Catalyst,ScanSource Catalyst Tech Support,Technology,Telephony,Unified Communications,VOIP

IMPORTANT NOTE: When installing Server Edition Virtual, ensure that the IP Office IP Address (LAN1 and LAN2), Hostname, and Time Zone settings have been set and the entire server rebooted after the final changes to these setting prior to obtaining the System ID. Additional changes to these settings after the reboot will force a new System ID to be generated resulting in invalid licenses. Physical Server Edition creates this thumbprint from underlying hardware and is not as sensitive to settings being changed.

The System ID is needed to generate ADI nodal licenses and unlock features available on the IP Office platform. On a 500v2 gateway, the Feature Key is used instead of a System ID. On a virtual or physical Server Edition the System ID is generated based on a combination of unique attributes for that server.

There are three methods to obtain the System ID:

  1. Using WebManager inventory file
  2. Using System Manager
  3. Using IP Office Manager

Using WebManager inventory file
Open WebManager (https://:7070/) and login as an administrative user.


Click on the Server Menu (highlighted) and select On-Boarding


Click on the button labeled “Get Inventory File” (highlighted)



An inventory.xml file will be downloaded. This file can be emailed or moved around without risk of changing the System ID.

Open inventory.xml file with notepad:

Search for: <licenseFeatureKey>




xxxxxxxxxxxxxxxxxxxxx will be your System ID


Using System Manager
Login to https://<ipaddress>:7071/ as an administrative user.


Select Setting Tab then Select System sub-tab


Scroll down to see the System Identification section. The System ID will be displayed.

This System ID can be copied and emailed, or a screen snip can be sent. Be careful not to alter the string in any way.

Using IP Office Manager
Using IP Office Manager program open a configuration from the IP Office Server Edition primary node. The System ID is displayed here, but is not able to be selected for Copy & Paste functionality.


Click on the Configuration link on the right. The System ID is also displayed here, but is not able to be selected for Copy & Paste functionality.


Click on the System item from the menu tree on the left


The System Identification on this tab is able to be copied. Ensure that no changes are made to this ID string.

Additionally the entire configuration can be sent to technical services to extract the System ID.

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