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IVR, You Ready for the Future?

by Tim Moynihan September 16, 2015 Business

When smartphones began to replace traditional mobile phones, some felt it signaled the end of voice-driven communications. Among the early casualties expected were interactive voice response (IVR) systems because, truth be told, many IVR systems continue to be poorly designed. Lengthy wait times, annoying hold music, call flows that led to nowhere and routing to […]

Some Guiding Principles Are in Order for NFV

by Jeremy Burton September 11, 2015 Business

By Tom Schroer – Dialogic, Inc. The momentum around Network Functions Virtualization or NFV is building. While still in its early stages, it promises to be a disruptive influence to the way service providers build networks and deliver services to their customers. It’s also going to shake up how traditional network equipment manufacturers do business […]

NFV Reality

by Jim Machi September 11, 2015 Business

  My past two blogs have been about NFV vendor challenges. From the xSP side, I continue to see what I’ll call extreme interest in our NFV plans.  The xSPs want to deploy NFV for the reasons the industry has been talking about – CAPEX reduction, OPEX reduction, and New Service Delivery – and they […]

How Secure Is Your Fax Transmission?

by Jeremy Burton September 4, 2015 Business

By Daniel Dorsey – babyTEL When Dialogic introduced the SR140 “virtual fax board”, it provided clients with the flexibility to move all their fax traffic to an IP network, thus lowering telephony costs, eliminating hardware failures, and allowing the design of economical business continuity architectures. Clients built their internal LAN and WAN networks to accommodate […]

Six Strategies for More Roaming Revenue

by Tim Moynihan September 4, 2015 Business

Roaming, to borrow a phrase, wasn’t billed in a day. Revenue from roaming subscribers is an important part of overall carrier revenue, but generating mobile roaming revenue isn’t a simple matter of setting up a wireless network and waiting for subscribers to come. More mobile carriers are competing for the same roaming subscribers, countries are […]

NFV Vendor Challenges Part 2

by Jim Machi September 4, 2015 Business

Last week, I introduced the NFV-based network diagram, and the complexity of all these pieces of software interacting. But how will they interact? This is all to be done via a Management and Orchestration (MANO) layer. Yes, there is MANO software entering the fray from established telecom vendors such as Oracle, HP and Ericsson, but […]

VoWi-Fi: Risks & Rewards

by Jim McLaughlin September 4, 2015 Business

With voice-over-Wi-Fi (VoWi-Fi) now natively supported by both the Apple iPhone and Android-based handsets, telecom service providers are actively evaluating the risks and rewards of this new opportunity. In contrast to the plethora of currently available third-party over-the-top (OTT) VoIP applications, native VoWi-Fi service guarantees simplicity of use, with subscribers needing only to press the […]

NFV Vendor Challenges Part 1

by Jeremy Burton August 28, 2015 Business

We’ve all likely seen the Gartner hype cycle for emerging technologies curve. I remember many, many years ago when I first saw that curve. I don’t even remember what it was about, but it had the Peak of Inflated Expectations, and then the dip down, and then the path to nirvana. That curve stays relevant […]

Lose Unsightly Bulges and Pounds with… Mobile Wallets

by Jeremy Burton August 25, 2015 Business

By Tim Moynihan – Dialogic, Inc. Let’s face it: physical wallets can be a pain in the you-know-what. If you’re tired of sitting on a deck of cards—credit cards, debit cards, loyalty cards, etc.—the solution could be closer than you think. Like, in your other pocket, where you keep your smartphone. Because now you can […]

How Getting Rid of Gray Can Keep Mobile Operators in the Black

by Tim Moynihan August 20, 2015 Business

It’s a billion-dollar problem for mobile network operators: blocking gray routes that allow Short Message Service (SMS) fraud to eat up network bandwidth and slow down network performance. And it’s only going to get worse as application-to-person (A2P) SMS traffic increases. A2P SMS is one of the fastest-growing segments in the mobile messaging market, supporting […]