VOIP

Software, hardware and service providers – welcome to the Voice over IP section! Here is your reference guide to all things related to VoIP. Get all of the essential information you need for successful VoIP implementations. Get news, FAQs, fact sheets and other findings related to VoIP.

ShoreTel Social Media Contest

by Elizabeth Tarry February 25, 2015 Business
ShoreTel

Join ShoreTel in Orlando for FREE! During the next month, ShoreTel is giving away four free registrations to ShoreTel One 2015, along with two free nights at the Gaylord Palms Resort for each free registration! All you have to do is share a Tweet each week on your company Twitter handle to be entered into […]

Solving WebRTC’s Media Server & NAT Traversal Problems in One Shot!

by Chad Hart February 23, 2015 Cloud Computing
Dialogic

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks. The DSCs first rolled out were the Diameter Routing Agents (DRAs), which were really designed for load […]

Highlights from TEAM Polycom 2015

by Jimmi Leigh Griffin February 18, 2015 Business
Polycom

Last week, I attended my first TEAM Polycom conference in Orlando, FL. It was also ScanSource’s first year as an official conference sponsor. It was an action-packed week with lots to take in so it was hard to boil this list down to just a few highlights, but here goes… Polycom CEO Peter Leav interviews […]

Retaining Your Millennial Employees: Try UC B4 it’s 2 Late

by Elizabeth Tarry February 16, 2015 Business
ShoreTel

The Millennial generation is rapidly becoming a valuable segment of the modern business workforce. The Millennials—people aged 21 to 34—are the largest generation in American history, almost three times the size of Generation X. According to a Pew Research Center report, Millennials are highly educated, self-confident and ambitious. Most importantly, they are more mobile and […]

Could WebRTC Initiate Changes in the Contact Center?

by Jim Machi February 16, 2015 Cloud Computing
Dialogic

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph. Integration of social media is also becoming more critical. If there’s outrage over a product defect, social media can give you a […]

Why Cloud VoIP

by Donna Cooley February 11, 2015 Business
ShoreTel

What is a Cloud-Based VoIP System? Out of the Closet, into the Cloud Traditionally, businesses deployed systems and applications by installing software on hardware located in their offices. Cloud Computing (which is also often called “Hosted” or “Software as a Service”) is a new paradigm in which cloud applications and cloud VoIP systems are located […]

Retaining Your Millennial Employees: Try UC B4 It’s 2Late

by Elizabeth Tarry February 9, 2015 Business
ShoreTel

The Millennial generation is rapidly becoming a valuable segment of the modern business workforce. The Millennials—people aged 21 to 34—are the largest generation in American history, almost three times the size of Generation X. According to a Pew Research Center report, Millennials are highly educated, self-confident and ambitious. Most importantly, they are more mobile and […]

What’s Happening in the Contact Center?

by Jim Machi February 9, 2015 Cloud Computing
Dialogic

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about […]

Why You Need to Care About WebRTC & HD Voice

by Jim Machi February 2, 2015 Cloud Computing
Dialogic

I could blog about the importance of WebRTC and high-definition (HD) voice until my fingers fall off, but it wouldn’t matter unless I can explain why they’re so important. Taken together, these technologies will make a large impact on your business and the future of the telecom industry as a whole. Here’s why you should […]

Cloud, On-Premise or Hybrid UC: 10 Questions to Get the Right Fit

by Elizabeth Tarry February 2, 2015 Business
ShoreTel

Email, mobile phones, landlines, instant messaging, text messaging, web conferencing and video chat — there are more ways to communicate than ever. And making that connection is easier with a business phone system that uses unified communications (UC) capabilities to streamline communication and collaboration. With UC, your staff can work the way they want, where […]