Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Tool Cool: Cisco’s “The SELL”

by Ashlee Dufek December 2, 2013 Business
Cisco

The SELL is an amazing online resource for Cisco partners to assist them in becoming more productive, knowledgeable, and competent in selling Cisco solutions.  The Sales Enablement Learning Lifecycle is divided into five key areas, making it super easy to navigate.

Cisco: What are you really selling?

by Ashlee Dufek October 18, 2013 Healthcare
Cisco

Sometimes I get bogged down in the day-to-day tasks that my job requires… figuring out quotes and promotions and programs to try to win that next deal or impress the next partner; so, it’s nice to browse the old YouTube and see how the Cisco I’m promoting is impacting the real world (and adorable babies).  […]

Am I ready for the Internet of Everything???

by Ashlee Dufek October 7, 2013 Cloud Computing
Cisco

Has anyone else seen Cisco’s “Here’s To Humanity” video about the Internet of Everything?  Like most Cisco videos, it seems to have the perfect combination of sound, sparkle, and light that draws my mind into a euphoric state where all seems right with the world.  But when I watched it a second time and read […]

Aruba and You – A Winning Combination for the SMB Market

by LaVonda Huskey August 16, 2013 Market Segments
Aruba

Like all businesses in today’s marketplace, small to mid-sized companies have to be very smart with their time and resources.  It’s even a prudent practice to research vendors and their products before deciding to sell and install them since it can have direct impact on your reputation, revenue and long-term success. Aruba Networks realizes quality, […]

Gain Your Competitive Edge with FASTPATH

by LaVonda Huskey July 1, 2013 Market Segments
Aruba Avaya FastPath

Co-written by Kelly Heneise and LaVonda Huskey ScanSource Catalyst strives to enable you, our value-added resellers, to be more competitive by offering a full portfolio of products to maximize your wallet share.  When you sell complementary products and technologies, you not only increase your margin but you keep the competition at bay.  Those companies who […]

Avaya IP Office Caller ID Primer

by ScanSource Catalyst Tech Support July 1, 2013 Catalyst Tech Support

This article explains how to control outbound caller ID on IP Office. 1)   PRI Send out one DID for a group of phones Send out different DIDs for each user 2)   SIP Send out one DID for a group of phones Send out different DIDs for each user 3)   Analog trunks

IP Office Overflow from Hunt Group to Voicemail Pro Auto Attendant

by ScanSource Catalyst Tech Support May 3, 2013 Catalyst Tech Support
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Voicemail Pro. Please follow these steps in the order in which they are written.

Configure Avaya IP Office remote SCN site to dial out using the main site’s trunks

by ScanSource Catalyst Tech Support April 25, 2013 Catalyst Tech Support

This tutorial explains how to configure an SCN, and the ability to dial from a remote site, across an SCN network, to the main site’s trunks. The tutorial is divided into two sections, the first of which explains the configuration of Site A (the main site where the external trunks reside), and the second of […]

Avaya B179 SIP Conference Phone Installation for IP Office

by ScanSource Catalyst Tech Support April 25, 2013 Catalyst Tech Support
Avaya

This tutorial explains how to install an Avaya B179 SIP Conference Phone with IP Office.  The tutorial is divided into two sections. The first section explains the settings that must be configured in the IP Office, and the second explains the settings that must be configured on the phone.

Avaya IP Office Overflow from Hunt Group to Embedded Auto Attendant

by ScanSource Catalyst Tech Support April 25, 2013 Catalyst Tech Support
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group, and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Embedded Voicemail. Please follow these steps in the order in which they are written. 1) Build the Auto Attendant Build a new Auto Attendant – […]