Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Scaling Applications with Load Balancing – Using the Right Tool for the Job

by Alan Percy May 5, 2016 Business
Dialogic

Have you ever helped a friend with a home improvement or auto repair project and watched as your friend struggled with a screwdriver trying to pry something free? You think to yourself “gee, a crowbar or pry bar would be the right tool for the job, but since the screw driver is all he has, […]

Noise Cancellation in Headsets

by Karl Bateson May 4, 2016 Business
Jabra

If you’ve ever shopped for headsets or headphones, I bet you’ve heard the term “noise cancellation” used once or twice. I can also bet that you weren’t always quite sure what it meant. It’s not your fault: Depending on the context, noise cancellation can mean a number of things, and companies aren’t exactly consistent in […]

Top 10 Best Practices for Communications Application Developers – Tales from the Trenches

by Jeremy Burton April 28, 2016 Business
Dialogic

By Alan Percy You’ve been tasked with turning a great idea for a new communications application into a working product.  Seeming at first to be an insurmountable mountain of effort, there is panic as you realize the magnitude of the project and struggle getting your mind around the thousands of decisions and preparations that need […]

If You’re Not Offering Hosted, You’re Missing The Boat!

by Andrew Runion April 28, 2016 Cloud Computing

Here are some statistics from a recent Economist Intelligence Unit study: Global Spending on Infrastructure-as-a-Service (IaaS) is expected to reach $16.5B this year. A 32.8% increase from last year. Cloud applications will account for 90% of the worldwide mobile data traffic by 2019 compared to 81% at the end of last year. The global SaaS […]

What Service Providers Need To Know About VoIP

by Lauren Eckstein April 22, 2016 Sales
Edgewater Networks Polycom

On April 7th, Polycom and Edgewater Networks presented their joint solution to deliver best-of-breed voice quality and help ScanSource partners proactively monitor and manage VoIP-aware intelligent phones at their customer premises. There are currently more than 12 million Polycom phones deployed alongside an Edgewater Networks EdgeMarc Intelligent Edge, as they are seamlessly interoperable and profitable.

Paying Your Sales Team in Recurring Revenue Model

by Bryan Gaines April 22, 2016 Business

Over the last few years the number one reason why partners have told me they aren’t ready to move their business into managed services and cloud-based offerings has been due to compensation models for sales. So I thought I would do a quick and easy blog on a few basics, and for those of you […]

From Zero to Hello World – The TADHack London Story

by Jeremy Burton April 19, 2016 Business
Dialogic

By Vince Puglia Imagine 5p.m. on a Friday, your boss asks you to write an application that can record WebRTC conversations and analyze the speech to identify specific keywords. Oh, and you don’t really have experience using real-time communications and your boss wants to see a demo by Monday… Besides wondering what ‘big-brother’ could do […]

Unified Communication Just Got More Powerful with Polycom and Microsoft

by Lauren Eckstein April 19, 2016 Business
Polycom

For more than 12 years, Polycom and Microsoft Corporation have been working to unify communication with the highest level of solution offerings for their customers.  As of March 2016, Polycom and Microsoft have announced their plans to expand the reach of Skype for Business in the form of three, world-class video collaboration developments.

RCS e-Invigoration Reality

by Jeremy Burton April 13, 2016 Business
Dialogic

By Jim Machi But will the hype this time be justified?  RCS has been slowly building momentum mostly because VoLTE has been slowly building momentum.  VoLTE is IP-based voice/video on an LTE / IMS network, and RCS adds IP-based messaging services that are also an evolution to legacy SMS and MMS messaging.  So it makes […]

Hello, Video. Where are you? I am here with WebRTC!

by Jeremy Burton April 13, 2016 Business Management Series
Dialogic

By Elhum Vahdat Video in real-time communications has been coming for a long time. Unfortunately, its hype came way before it should have.  Service Providers knew it had potential, but were never sure how to “sell” it (price, market, etc.).  Also, let’s not forget the discussions around the bandwidth requirements of video.  So what has […]