When smartphones began to replace traditional mobile phones, some felt it signaled the end of voice-driven communications. Among the early casualties expected were interactive voice response (IVR) systems because, truth be told, many IVR systems continue to be poorly designed. Lengthy wait times, annoying hold music, call flows that led to nowhere and routing to […]
Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.