Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Gain Your Competitive Edge with FASTPATH

by LaVonda Huskey July 1, 2013 Market Segments
Aruba Avaya FastPath

Co-written by Kelly Heneise and LaVonda Huskey ScanSource Catalyst strives to enable you, our value-added resellers, to be more competitive by offering a full portfolio of products to maximize your wallet share.  When you sell complementary products and technologies, you not only increase your margin but you keep the competition at bay.  Those companies who […]

Avaya IP Office Caller ID Primer

by ScanSource Catalyst Tech Support July 1, 2013 Catalyst Tech Support

This article explains how to control outbound caller ID on IP Office. 1)   PRI Send out one DID for a group of phones Send out different DIDs for each user 2)   SIP Send out one DID for a group of phones Send out different DIDs for each user 3)   Analog trunks

IP Office Overflow from Hunt Group to Voicemail Pro Auto Attendant

by ScanSource Catalyst Tech Support May 3, 2013 Catalyst Tech Support
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Voicemail Pro. Please follow these steps in the order in which they are written.

Configure Avaya IP Office remote SCN site to dial out using the main site’s trunks

by ScanSource Catalyst Tech Support April 25, 2013 Catalyst Tech Support

This tutorial explains how to configure an SCN, and the ability to dial from a remote site, across an SCN network, to the main site’s trunks. The tutorial is divided into two sections, the first of which explains the configuration of Site A (the main site where the external trunks reside), and the second of […]

Avaya B179 SIP Conference Phone Installation for IP Office

by ScanSource Catalyst Tech Support April 25, 2013 Catalyst Tech Support
Avaya

This tutorial explains how to install an Avaya B179 SIP Conference Phone with IP Office.  The tutorial is divided into two sections. The first section explains the settings that must be configured in the IP Office, and the second explains the settings that must be configured on the phone.

Avaya IP Office Overflow from Hunt Group to Embedded Auto Attendant

by ScanSource Catalyst Tech Support April 25, 2013 Catalyst Tech Support
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group, and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Embedded Voicemail. Please follow these steps in the order in which they are written. 1) Build the Auto Attendant Build a new Auto Attendant – […]

Upgrading IP Office 1600/9600 phone firmware using HFS HTTP file server

by ScanSource Catalyst Tech Support April 18, 2013 ScanSource Catalyst
Avaya

This tutorial explains how to use a third-party HTTP file server (HFS) to upgrade firmware on 9600 and 1600 phones. This is useful when you need to enable VPN capabilities on a 9600 phone, or when you run into difficulties using the SD card to upgrade your phone firmware.

Ramp to Revenue in 90 Days or Less with FASTPATH

by LaVonda Huskey April 17, 2013 Market Segments
Aruba Avaya

Does YOUR distributor make your job easier?  In case you haven’t heard, Catalyst has a new enablement program designed to get you ramped to revenue in 90 days or less.  Avaya and Aruba are both participating in this brand new program for our small- to mid-sized resellers interested in IP Office or wireless infrastructure solutions. […]

Introducing Avaya’s Compatibility Matrix. PS – You’ll Want to Bookmark This

by Cory Patrick March 25, 2013 ScanSource Catalyst
Avaya

Hi Avaya Partners! Ever wondered if that 9600 Series phone is compatible with Avaya Aura Communications Manager? What about if Avaya Flare Communicator is compatible with Avaya IP Office? As one of the newest members of Team Avaya at Catalyst, I wanted to let you know about a cool tool available within Avaya’s Support Community […]

The Case for E911

by The Source March 14, 2013 Public Sector
RedSky

Surely you have heard the buzz around E911.  After all, 17 states currently have E911 legislation requiring enterprises over a certain size, occupying multiple floors of a building, or those purchasing a new PBX to implement E911 to protect their employees and visitors.  If you are not offering this to your customers, someone else probably […]