Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Unified Communication Just Got More Powerful with Polycom and Microsoft

by Lauren Eckstein April 19, 2016 Business
Polycom

For more than 12 years, Polycom and Microsoft Corporation have been working to unify communication with the highest level of solution offerings for their customers.  As of March 2016, Polycom and Microsoft have announced their plans to expand the reach of Skype for Business in the form of three, world-class video collaboration developments.

RCS e-Invigoration Reality

by Jeremy Burton April 13, 2016 Business
Dialogic

By Jim Machi But will the hype this time be justified?  RCS has been slowly building momentum mostly because VoLTE has been slowly building momentum.  VoLTE is IP-based voice/video on an LTE / IMS network, and RCS adds IP-based messaging services that are also an evolution to legacy SMS and MMS messaging.  So it makes […]

Hello, Video. Where are you? I am here with WebRTC!

by Jeremy Burton April 13, 2016 Business Management Series
Dialogic

By Elhum Vahdat Video in real-time communications has been coming for a long time. Unfortunately, its hype came way before it should have.  Service Providers knew it had potential, but were never sure how to “sell” it (price, market, etc.).  Also, let’s not forget the discussions around the bandwidth requirements of video.  So what has […]

Innovation is “Hot” Again with Communications APIs

by Jeremy Burton March 28, 2016 Business
Dialogic

By Alan Percy One of my first jobs as a software developer in telecommunications was writing an automated hotel wake-up application based on TDM voice boards using an ancient API.  Who knew that nearly 30 years later, applications and APIs would still be a huge catalyst of innovation?   If the last few months can be […]

Flexible Application Creation

by Jeremy Burton March 23, 2016 Business
Dialogic

By Jim Machi You may have heard that we’ve just entered a new business territory. Over the past few years, we’ve gotten requests from customers to help them build their applications. And we got more. And more.  And more.  So, that’s how it all started. We’re not only enabling applications now, but also building them. […]

What to expect at MWC 2016

by Jeremy Burton February 3, 2016 Business
Dialogic

By Jim Machi   The biggest, baddest (and I mean that in the best way possible!) communications show on the planet, Mobile World Congress, is only three weeks away.  What are we to expect to see there, at least from a perspective of messaging and marketing?  Typically this is the show where overboard on marketing is […]

Are Public Safety Mobile Apps a Good Idea?

by Jeremy Burton January 26, 2016 Business

By Alan Percy, Dialogic, Inc.   I recently posted a summary of a visit to Towson University on my NoJitter blog about how the university has deployed a WebRTC mobile application from SaferMobility to their students and faculty.  It’s an intriguing story that mixes the latest in WebRTC technology, location services, and public safety.  Interestingly, […]

What Would an IoT Service Provider Even Do?

by Jeremy Burton January 26, 2016 Business

By Jim Machi – Dialogic, Inc. The Internet of Things means everything is connected. All machines will have sensors and network connectivity that will allow them to communicate with each other and exchange data. It’s the thing that will take the world from having just smart phones to smart everything.  The CEO of Orange, Stephane […]

Best Practices for a Skype for Business Deployment

by Jennifer Clark January 21, 2016 ScanSource Communications

When talking with your customers about deploying Skype for Business, you’ll want to make sure they understand the scope of the transition and how to best plan for the deployment. Below are seven helpful tips for you and your customers to consider before deploying Skype for Business.

TEAM Polycom 2016 Recap

by Jimmi Leigh Griffin January 19, 2016 Business
Polycom

Last week many of our ScanSource Communications team members attended TEAM Polycom 2016 in Nashville, TN.  As usual, it was an incredible, action-packed event.  For those of you who missed it, here are just a few of the highlights…