Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Media Servers by the Numbers

by Jeremy Burton May 27, 2015 Business

Much has been written about media servers and their benefits.  In this two-part blog, I’d like to talk about this cool infographic we developed to discuss the roles of media servers for both operator and enterprise applications.  All sources cited in this blog are noted on the infographic. For more on media servers, check out […]

Are Carriers Too Obsessed with Five 9s?

by Jeremy Burton May 27, 2015 Business

The NFV World Congress in San Jose was all about disrupting the current state of telecommunications. So I actually wasn’t too surprised when I heard, in my opinion, a very controversial comment that went contrary to one of the core architectural principles in telecommunications networks. It basically questioned telecom’s obsession with the concept of carrier […]

Advancing Texting for the Contact Center

by Jim Machi May 27, 2015 Business
Dialogic

Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many years ago when the “call” center transformed into a “contact” center […]

Just What the Doctor Ordered

by Tim Moynihan May 21, 2015 Business
Dialogic

House calls may have gone the way of the country doctor, but physicians continue to be pioneers in the field of mobile technology. Physicians, for example, were one of the first groups to test out mobile pagers in the 1950s—the precursor to the mobile phone. Today, it’s hard to imagine a doctor without a smartphone […]

Read what you missed at the WebRTC Conference & Expo

by Jeremy Burton May 20, 2015 Business

I thought I’d share a few observations from the WebRTC Conference and Expo in Miami last week. I attended many sessions, participated in one as a panelist, and represented Dialogic at our booth. Observation #1: WebRTC is maturing into a generally accepted communication channel Many people from operators and large enterprises stopped by the booth […]

Achieving International LTE Roaming

by Jeremy Burton May 20, 2015 Business

At the recent LTE MENA conference I had the pleasure of being on a panel where we discussed the challenges and opportunities with achieving international LTE and Voice over LTE (VoLTE) roaming. During the course of the panel, the role IPX providers play when it comes to roaming enablement was a hot topic. Service providers […]

VoLTE Performance

by Jim Machi May 18, 2015 Cloud Computing
Dialogic

One of my predictions for 2015 related to VoLTE and Value-Added Services (VAS) starting to appear in relation to VoLTE.  I wanted to give a little background on why I said that.  It basically comes down to VoLTE working. In the summer there was some buzz made when Signals Research Group put out a paper […]

What’s Next for IPX?

by Jeremy Burton May 14, 2015 Business

IPX operators, the IP reboot of the GRX, have been providing an array of services in addition to the connectivity for mobile data roaming for GSM operators from which their earlier name was derived. International voice switching and termination has been a core offering by IPX operators for quite a while, as it has been […]

Texting and the Contact Center

by Jim Machi May 12, 2015 Business
Dialogic

I’ve periodically written about the changing contact center, from speech analytics to WebRTC multiple times. Another interesting trend emerging is the use of text for the contact center. It’s kind of old school, but text is an efficient and direct way to get information to a customer. A widely quoted statistic from a 2014 Harris […]

The Internetworking Function (IWF) of Diameter Signaling Controller (DSC) Takes Center Stage

by Jim Machi May 11, 2015 Cloud Computing
Dialogic

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks. The DSCs first rolled out were the Diameter Routing Agents (DRAs), which were really designed for load […]