Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Dos and Don’ts When Moving to Office 365 Cloud Voice

by Elizabeth Tarry September 20, 2016 ScanSource Communications

Over the past few years, more and more organizations have started to look at Microsoft Skype for Business as their unified communications (UC) solution. In fact, nearly 40% of Skype for Business customers are now using the platform for voice because of its unique features and capabilities. If you are looking to take S4B to […]

How Can the Right Phone System Make Life Easier for a Small-to-Medium Business?

by Vanessa Koechli August 16, 2016 ScanSource Communications

When we talk to small-to-medium businesses (SMB) about their communications needs, several key themes emerge. First of all, they want a system that just works—totally reliable and something they don’t have to worry about during evenings and weekends. So far, so good. Another recurring theme is around having a system that can grow and develop […]

Could your business survive a $50,000 loss?

by Andrew Runion July 18, 2016 Business
Intermedia

The high cost of phone downtime: Could your business survive a $50,000 loss? By Mitchell Berenson – Intermedia Director of Marketing When I talk to companies about the importance of proper business continuity planning, I find that most businesses still rely on premises-based PBX systems or service from the phone company. And while that seems […]

Most Forgotten App Development Best Practice

by Jeremy Burton June 8, 2016 Business
Dialogic ScanSource Communications

By Jim Machi   On April 19, Dialogic’s Alan Percy hosted a web seminar on “Application Development Best Practices.” To listen to the web seminar, please click here. While I was listening to that web seminar, I had my Product Management hat on. In my blogs, I typically write about what’s going on in the […]

IP Desk Phones – A Phone is Just a Phone Right?

by Jenna Watts June 7, 2016 Business
AudioCodes Catalyst Telecom ScanSource Catalyst ScanSource Communications ScanSource Security

by Ewan Haig Being nearly three months into my new role at AudioCodes, it’s been a steep learning curve given the breadth of products and markets we address. Before I started, I was curious as to why AudioCodes was making such significant investments in the IP phone range, given we were primarily known for more […]

Cool Apps on Agenda at SpeechTek 2016

by Jeremy Burton May 24, 2016 Business
Dialogic ScanSource Communications

Cool Apps on Agenda at SpeechTek 2016 By Tim Moynihan         I am planning my attendance to SpeechTek 2016 next week. After reviewing the agenda, and having attended the event off and on over many, many years, I’m finding it really interesting to see how much the show has matured consistently with […]

The Growing Importance of VoWiFi

by Jeremy Burton May 24, 2016 Business
Dialogic

By Jim Machi VoWiFi is not new.  Many of us have been using VoIP through the likes of Skype or Lync for many years and VoWiFi through the mobile versions of these VoIP offerings.  In the context of this blog though, VoWiFi is about getting calls on your mobile phone number.  Since VoLTE is IP-based, […]

5G Market Status

by Jeremy Burton May 5, 2016 Business

By Jim Machi Last week, I wrote about the status and projections of LTE subscriptions. So I figured I should do a brief update on 5G this week.  First of all, as I’ve written before, 5G is clearly in its hype phase.  It was all over MWC a couple of months ago.  Although there are no […]

Scaling Applications with Load Balancing – Using the Right Tool for the Job

by Alan Percy May 5, 2016 Business
Dialogic

Have you ever helped a friend with a home improvement or auto repair project and watched as your friend struggled with a screwdriver trying to pry something free? You think to yourself “gee, a crowbar or pry bar would be the right tool for the job, but since the screw driver is all he has, […]

Noise Cancellation in Headsets

by Karl Bateson May 4, 2016 Business
Jabra

If you’ve ever shopped for headsets or headphones, I bet you’ve heard the term “noise cancellation” used once or twice. I can also bet that you weren’t always quite sure what it meant. It’s not your fault: Depending on the context, noise cancellation can mean a number of things, and companies aren’t exactly consistent in […]