Voice

Today, everyone relies on a myriad of communications systems to conduct their business. This section of blogs focuses on helping you provide affordable (and profitable) voice and data solutions to your customers, including Telephone Systems, VoIP, IP, CTI, Call Centers, SIP, Unified Communications, Mobility and more.

Polycom Conference Phone – Deciding based off room coverage

by Hunter Edmisten January 14, 2015 Technology
Polycom

Polycom manufactures 2 primary groups of conference phones. Both types of phones fall under the SoundStation naming structure. Analog phones are SoundStation2 series and the VTX1000, while the SIP phones are named SoundStation IP x0000 series. I’ve found that most people leave out the most important piece of information when looking for a conference phone, […]

Does My Application Require a Session Border Controller (SBC) or a Gateway?

by Philip Weeks January 7, 2015 Enterprise

When working in a modern Voice over IP environment, we often come across questions regarding the type of appliance needed for a particular application.  In particular, we are asked when an SBC is required vs. a gateway. Both products perform similar functions.  That is, they take an input from one source and output it to […]

Session Border Controllers – Why are they necessary?

by Philip Weeks January 6, 2015 Business

Session Border Controllers (SBCs) are increasingly necessary in modern Voice Over IP environments due to provider requirements and customer needs. These are typically grouped into three primary areas: Security Routing Media conversion (transcoding) Protocol normalization Let’s look at each of these in turn. The term “security” encompasses many concepts, but it primarily boils down to […]

Top Ten Remote Collaboration Challenges

by Alex Britt August 26, 2014 ScanSource Communications
Polycom

In late 2013, independent consultants AMPG Research were hired by Polycom to analyze a survey on collaboration challenges. The 5,000 business professionals surveyed concluded distance is the enemy. Here are the top 10 challenges:

ScanSource Offers Value with Polycom Demos

by Alex Britt August 20, 2014 Government
Polycom

Why buy a product before you see it if you have the choice to test it out first? With the Polycom Reseller Demo Program, we offer a testing period of five business days that allows you to use Polycom products before you buy them. Choose from more than 35 Polycom demo products. Once your five […]

HIMSS Executive to Headline Chicago Smart VAR Healthcare Summit

by Nathan Lord July 11, 2014 AIDC

If you haven’t heard yet, you’re missing out! ScanSource and Business Solutions Magazine are partnering to offer resellers some business-changing information in the healthcare vertical through a joint effort called, the Smart VAR Healthcare Summit. Kicked off in New Jersey in May, more than 100 attendees were on hand to hear industry experts and end-user […]

We are having a Summer Sale on Avaya IP Office Certification classes!!

by Beth Dameron May 27, 2014 IP Security
Avaya

We are having a Summer Sale on Avaya IP Office Certification classes! The more you buy, the more you save!  Anytime you register two or more seats in any combination of IP Office Basic Implementation Workshop 10S00005K or the IP Office Advanced Configuration Class 5S00004K at the same time, get a $250 discount per class!*  (Classes […]

How Do You UC?

by ScanSource Catalyst Tech Support March 26, 2014 Mobility
Aruba Avaya Jabra Spectralink

In addition to the blog, you can learn more about UC and how to begin offering a total solution by attending these three web seminars by industry expert Jim Sevier. Using a puzzle-solving theme, he will explain how to first put together the easy pieces and then fill the gaps with ScanSource. Solve the Puzzle Overview – […]

Get Your Piece of a $7B Pie and Tap into the Midmarket with Avaya IP Office!

by Cory Patrick January 15, 2014 Market Segments
Avaya

The fourth largest economy in the world, the midmarket represents a $7B (billion) sales opportunity for our business partners.  And, according to a recent Forrester report, of the 197,000 active midmarket businesses here in the US, 29% will be making a purchase in the next 6 months, a truly enormous market potential for our valued […]

Tool Cool: Cisco’s “The SELL”

by Ashlee Dufek December 2, 2013 Business
Cisco

The SELL is an amazing online resource for Cisco partners to assist them in becoming more productive, knowledgeable, and competent in selling Cisco solutions.  The Sales Enablement Learning Lifecycle is divided into five key areas, making it super easy to navigate.