Unified Communications

To learn more about UC, this is the place to be! In this section, you will find the general resources you need to develop a strong unified communications strategy and ensure you are proposing UC solutions, platforms and products that meet the business and ROI expectations of the end-user enterprise.

Texting and the Contact Center

by Jim Machi May 12, 2015 Business
Dialogic

I’ve periodically written about the changing contact center, from speech analytics to WebRTC multiple times. Another interesting trend emerging is the use of text for the contact center. It’s kind of old school, but text is an efficient and direct way to get information to a customer. A widely quoted statistic from a 2014 Harris […]

The Internetworking Function (IWF) of Diameter Signaling Controller (DSC) Takes Center Stage

by Jim Machi May 11, 2015 Cloud Computing
Dialogic

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks. The DSCs first rolled out were the Diameter Routing Agents (DRAs), which were really designed for load […]

5 Ways to Woo Enterprises with Hosted Services

by Jeremy Burton May 7, 2015 Business
Broadsoft Dialogic

For years, communications service providers (CSPs) have made attractive overtures to enterprises around hosted services, only to be rebuffed at the door with the answer: “No thanks, we do that in-house.” These days, however, enterprises are changing their tune and are more open to hosted services than ever before. Buoyed by the success of the […]

Golf, Beer and Exclusive Access to Key Vendors?

by Angela Diamantis May 7, 2015 Mobility

You’ll get all that & MORE at ScanSource’s 2015 Partner Conference, 1COMM! We know you have a busy schedule, but we are confident this conference will be well worth your time. Here’s are the Top 10 reasons you should register today and join us in Greenville, SC on May 19-21. Location – Greenville is among […]

Finding System ID in IP Office Server Edition

by Doug Rogier May 6, 2015 Catalyst Tech Support

IMPORTANT NOTE: When installing Server Edition Virtual, ensure that the IP Office IP Address (LAN1 and LAN2), Hostname, and Time Zone settings have been set and the entire server rebooted after the final changes to these setting prior to obtaining the System ID. Additional changes to these settings after the reboot will force a new […]

New Features in Brooktrout SDK 6.7.2 – Support for SIP Session Refresh with no SDP Payload

by Bob Wildes May 6, 2015 Business
Dialogic

SDK 6.7.2 is the latest Brooktrout development kit providing feature-rich capabilities to our partners. In addition to the normal assortment of bug fixes, 6.7.2 also has added some new features that will be quite useful. I’m going to focus on a few of them here, over several blog posts, to give more details on why […]

IoT vs. M2M

by Jim Machi April 16, 2015 Business
Dialogic

At Mobile World Congress, the Internet of Things (IoT) and those promoting that sort of thing came out of the woodwork. In fact, these types of companies are likely causing Mobile World Congress to change from a show dedicated to the mobile telecom industry, to a show dedicated to anything mobile. Many of these companies […]

What is GitHub?

by Jeremy Burton April 13, 2015 Business

What is GitHub? If you love writing code, you may want to get to know GitHub if you haven’t already. GitHub was formally launched in 2008 and has drawn in more than 9 million users and over 21.1 million repositories. GitHub has been described as a social networking site for programmers that allows for code […]

The NFV End Game – Part 2

by Jim Machi April 13, 2015 Business
Dialogic

If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry. Some large players that have end-to-end solutions will need to change if they want to survive. This is easier said than done. First of […]

Defining the Modern Media Gateway

by Matt Hoffman April 10, 2015 Cloud Computing
Dialogic

Media gateways (MGWs) have long been the workhorses of next-generation networks. But as service providers transition to all-IP networks, are media gateways keeping pace with the challenges they’re facing? Over the past four years, Infonetics estimates that service providers have spent more than $2.2 billion on media gateways alone, and they continue to invest (though […]