Unified Communications

To learn more about UC, this is the place to be! In this section, you will find the general resources you need to develop a strong unified communications strategy and ensure you are proposing UC solutions, platforms and products that meet the business and ROI expectations of the end-user enterprise.

UC in the Cloud – A match made in heaven or a deal with the devil?

by Alan Percy June 24, 2015 Business

As a manager of Unified Communications, you have many concerns, from security, to survivability and operational costs.  You’ve probably been inundated with materials, whitepapers and reports from the vendors and analysts on the topic of cloud-based UC solutions.  They promise greater security, scaling, simplified implementation, better reliability through geographic diversity and the opportunity to “pay-as-you-go”. […]

Buddy, Can You Spare a Dime?

by Jeremy Burton June 24, 2015 Business

Okay, so maybe you’re not old enough to remember when phone calls cost a dime, but chances are you still remember the common sight of pay phones on the sidewalks and, in the 1990s, a never-ending barrage of commercials for collect call services (e.g., 1-800-COLLECT). Pay phones and collect call services are no longer as […]

It’s VoLTE Time

by Jeremy Burton June 24, 2015 Business

It’s Voice over LTE (VoLTE) time. As we all know, the numbers of LTE networks and subscribers have been growing tremendously; the former, for instance, is expected to reach 460 by the end of 2015. And we’ve all enjoyed getting data via a more landline-like experience thanks to rapid LTE network connectivity. From a voice […]

Six Ways That Video Can Spice Up Your Legacy Applications

by Jeremy Burton June 24, 2015 Business

For years, science fiction authors have anticipated video calling as the preferred mode of communications for the future. Well, welcome to the future. Thanks to applications like Skype and FaceTime, video calling will soon replace voice calls and chats as the go-to medium for real-time conversations. From the user’s perspective, video makes a good thing […]

InfoComm 2015 Recap!

by Hunter Edmisten June 24, 2015 Business

In a blur of motion, lights, sounds, and badge scanners…we emerged to find our booth each morning.   This was the norm of InfoComm 2015.  From a tech perspective, I was a kid in a candy store while walking from one end of the Conference Center to the opposite end each day to find the latest […]

Carriers Hear Opportunity Knocking with Voice-Enhanced Messaging

by Jeremy Burton June 23, 2015 Business

Voice and messaging are the two most popular communications applications in the world. Every day, tens of billions of Short Message Service (SMS) and Multimedia Message Service (MMS) messages go back and forth. Yet popularity doesn’t always equate to profitability. In fact, SMS/MMS carrier revenues are flat or declining at a time when messaging is […]

Video and Voice over LTE/ WiFi Requires a Media Server

by Jeremy Burton June 23, 2015 Business

  With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE, as well as voice and video over WiFi. I’ll be writing some blogs about those topics in the weeks to come. There is no doubt that voice and video over LTE and WiFi is […]

Catalyst hosts web seminar on Avaya BYOD & Scopia

by Chad Roache June 10, 2015 ScanSource Catalyst

ScanSource Catalyst recently hosted a web seminar featuring Roger Wallman with Avaya Product Marketing. Roger brought us up to speed on several new exciting offerings from Avaya focused on their latest Video and BYOD Solutions. Starting with endpoints, Avaya recently introduced the Scopia XT4300, currently in stock at Catalyst, and have followed that up with […]

Will VoLTE bring about a new business model for voice?

by Jeremy Burton June 10, 2015 Business

Voice over LTE promises to deliver an improved end-user experience, but the technology presents operators with some fundamental challenges ranging from deploying IP Multimedia Subsystems (IMS) to the customer-facing business model for voice services. In order to fully realize the potential of VoLTE, operators need end-to-end connectivity solutions that bridge the gap between a single […]

Why Being “On Call” Is More Than Just a Call…

by Jeremy Burton June 10, 2015 Business

As I noted in an earlier blog, Just What The Doctor Ordered, hospitals and physicians have been at the forefront of communications technology since the 1950s when mobile pagers were first introduced. Since then, communications requirements have changed considerably, particularly with the introduction of the Health Information Portability and Accountability Act (HIPAA), which placed strict […]