Unified Communications

To learn more about UC, this is the place to be! In this section, you will find the general resources you need to develop a strong unified communications strategy and ensure you are proposing UC solutions, platforms and products that meet the business and ROI expectations of the end-user enterprise.

WebRTC and the Enterprise

by Jeremy Burton January 29, 2015 Cloud Computing

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought it read “How WebRTC can SAVE the Enterprise.” So I was like “wow, that’s an interesting thought” because I didn’t know the Enterprise needed to be saved. The enterprise though has always been about […]

Does My Application Require a Session Border Controller (SBC) or a Gateway?

by Philip Weeks January 7, 2015 Enterprise

When working in a modern Voice over IP environment, we often come across questions regarding the type of appliance needed for a particular application.  In particular, we are asked when an SBC is required vs. a gateway. Both products perform similar functions.  That is, they take an input from one source and output it to […]

Session Border Controllers – Why are they necessary?

by Philip Weeks January 6, 2015 Business

Session Border Controllers (SBCs) are increasingly necessary in modern Voice Over IP environments due to provider requirements and customer needs. These are typically grouped into three primary areas: Security Routing Media conversion (transcoding) Protocol normalization Let’s look at each of these in turn. The term “security” encompasses many concepts, but it primarily boils down to […]

What’s new in RealPresence Group Series 4.2.0?

by Mike Hubble January 6, 2015 Enterprise

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Polycom RealPresence Desktop Network Connectivity Test

by Mike Hubble January 6, 2015 Enterprise

Polycom RealPresence Desktop Network Connectivity Test When making a video call outside the LAN to the public network (WAN), it may be necessary to first test the Group Series using a secondary system with H.323 call functionality. If a second H.323 endpoint isn’t available we suggest using Polycom’s RealPresense Desktop. Polycom offers a 30-day trial […]

When is a session license used on the EdgeProtect 7300/4555 Series?

by Mike Hubble January 6, 2015 Enterprise
Edgewater Polycom

Edgewater Networks offers licensing options for the EdgeProtect 7300 in packages of 5, 10, 25, 50, and 100, including upgrade options of +5 and +10. Please note, the 4555 Series is limited to five video sessions. Also, video sessions are different then Gatekeeper registrations. So what constitutes a “Video Session” on the EdgeProtect 7300/4555? A concurrent […]

The Savings are Multiplying!!

by Beth Dameron November 25, 2014 ScanSource Catalyst

Save on Avaya IP Office and Polycom classes booked and completed by 12/31/2014. Book any IP Office class with us (Basic Implementation Workshop, Advanced Applications & Config, or IP Office Contact Center), and get $250 off our already low pricing! Get 10% off any Polycom class. Enter promo code “FALL” with your order. Energize your […]

New! Avaya IP Office Contact Center!

by Beth Dameron November 25, 2014 ScanSource Catalyst
Avaya

ScanSource Services Group Education is now offering IP Office Contact Center classes! We are now offering the Avaya IP Office Contact Center Implementation and Maintenance Curriculum and Credential class to prepare you for the ASPS-5001 exam. Avaya IP Office Contact Center extends Avaya innovation in customer experience management to midsize businesses and targets contact centers […]

Distance Doesn’t Have to Be the Enemy

by Alex Britt September 10, 2014 Management

Every company with multiple locations knows that distance is the enemy. Whether you are trying to contact employees in the next state, opposite coast, or across the world, distance causes some major issues. A CEO will likely struggle to grow the company, drive business value, reduce costs, and attract and retain top talent if he […]

Say Yes to an Office Refresh

by Alex Britt September 8, 2014 ScanSource Communications

Win $48,000 worth of Pro AV products with ScanSource Communications! ScanSource Communications is giving one lucky reseller over $48,000 in equipment for their office on October 1, 2014. Sponsored by Polycom, this promotion runs through the end of September.