Unified Communications

To learn more about UC, this is the place to be! In this section, you will find the general resources you need to develop a strong unified communications strategy and ensure you are proposing UC solutions, platforms and products that meet the business and ROI expectations of the end-user enterprise.

ShoreTel Spotlight: Chris Giordanelli

by Jessica Duvall October 26, 2016 Business

Chris, a superhero buff, works in the Information Technology department (Development Branch) as a Senior Software Engineer/Architect. Here he spends his time building web applications that are designed to make it easier for our resellers, vendors and employees to buy and sell, while overall enriching the ScanSource experience. In his role, Chris loves the problem-solving […]

Say Goodbye to Communications Complexity

by Jessica Duvall October 25, 2016 Business

Tired of managing multiple vendors and dial plans, complicated phone system protocols, or restrictive network solutions?  Want a business phone system that “just works,” no matter your size, industry or need? ShoreTel IP business phone systems are designed from the ground up to streamline the work of administrators and end users alike.  Whether you want to […]

Unified Communications: 6 Considerations for Vendor Selection

by Jessica Duvall October 11, 2016 Business

So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and have a good sense for which you’d choose. It’s time to start talking to […]

Polycom Brings Skype for Business User Interface to Polycom Group Series Video Endpoints

by Elizabeth Tarry September 30, 2016 Cloud Computing

On September 26, 2016, Polycom announced that the Polycom Group Series video endpoints will include the Skype for Business User Interface. In addition to that, they are also extending the Skype for Business User Interface to popular voice solutions, including the Polycom VVX 500 and 600 Series Business Media Phones and the Polycom RealPresence Trio […]

ShoreTel Spotlight: Mimi Bond

by Jessica Duvall September 27, 2016 Sales

Our Sales Reps are your dedicated, single point of contact. They are some of the most seasoned and knowledgeable specialists in the industry and are here to enable you. Especially Mimi Bond who has been helping ShoreTel partners at every step of the sale for 12 years and counting!  No matter what type of support […]

Making Money in a Microsoft Cloud PBX Environment – Endpoints and Peripherals

by Vanessa Koechli September 27, 2016 ScanSource Communications

In a previous post, we talked about how, even though your customers may be moving away from a premises-based, CAPEX approach to Unified Communications, in favor of a cloud-based, OPEX approach, there is still a way to make money by selling and installing much-needed infrastructure to support successful cloud-based deployments. However, that is but one […]

Dos and Don’ts When Moving to Office 365 Cloud Voice

by Elizabeth Tarry September 20, 2016 ScanSource Communications

Over the past few years, more and more organizations have started to look at Microsoft Skype for Business as their unified communications (UC) solution. In fact, nearly 40% of Skype for Business customers are now using the platform for voice because of its unique features and capabilities. If you are looking to take S4B to […]

4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW

by Jessica Duvall September 16, 2016 Business

If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why:

ShoreTel Spotlight: Merchandising Team

by Jessica Duvall August 31, 2016 Culture

Watch out, because the ShoreTel Merchandising team may play a prank or ten on you if you aren’t on your guard. This team knows how to work well together and accomplish a large workload day in and out.

9 Business Dynamics that Scream Cloud

by Jessica Duvall August 19, 2016 Business

Certain business dynamics are custom-made for cloud-based communications solutions. If you want to spend less time managing infrastructure and more time focusing on your core business objectives, it’s time to consider the cloud. Step back and take a fresh look at the forces affecting your business. Check out the list below to see if any […]