Unified Communications

To learn more about UC, this is the place to be! In this section, you will find the general resources you need to develop a strong unified communications strategy and ensure you are proposing UC solutions, platforms and products that meet the business and ROI expectations of the end-user enterprise.

Top 10 Best Practices for Communications Application Developers – Tales from the Trenches

by Jeremy Burton April 28, 2016 Business
Dialogic

By Alan Percy You’ve been tasked with turning a great idea for a new communications application into a working product.  Seeming at first to be an insurmountable mountain of effort, there is panic as you realize the magnitude of the project and struggle getting your mind around the thousands of decisions and preparations that need […]

If You’re Not Offering Hosted, You’re Missing The Boat!

by Andrew Runion April 28, 2016 Cloud Computing

Here are some statistics from a recent Economist Intelligence Unit study: Global Spending on Infrastructure-as-a-Service (IaaS) is expected to reach $16.5B this year. A 32.8% increase from last year. Cloud applications will account for 90% of the worldwide mobile data traffic by 2019 compared to 81% at the end of last year. The global SaaS […]

What Service Providers Need To Know About VoIP

by Lauren Eckstein April 22, 2016 Sales
Edgewater Networks Polycom

On April 7th, Polycom and Edgewater Networks presented their joint solution to deliver best-of-breed voice quality and help ScanSource partners proactively monitor and manage VoIP-aware intelligent phones at their customer premises. There are currently more than 12 million Polycom phones deployed alongside an Edgewater Networks EdgeMarc Intelligent Edge, as they are seamlessly interoperable and profitable.

Paying Your Sales Team in Recurring Revenue Model

by Bryan Gaines April 22, 2016 Business

Over the last few years the number one reason why partners have told me they aren’t ready to move their business into managed services and cloud-based offerings has been due to compensation models for sales. So I thought I would do a quick and easy blog on a few basics, and for those of you […]

From Zero to Hello World – The TADHack London Story

by Jeremy Burton April 19, 2016 Business
Dialogic

By Vince Puglia Imagine 5p.m. on a Friday, your boss asks you to write an application that can record WebRTC conversations and analyze the speech to identify specific keywords. Oh, and you don’t really have experience using real-time communications and your boss wants to see a demo by Monday… Besides wondering what ‘big-brother’ could do […]

The Business Case for the Deskphone in a Unified Communications World

by Karl Bateson April 19, 2016 ScanSource Communications
Jabra

A few years back, I wrote an article I called The Phone is Dead! Long Live the Audio Endpoint, in which I detailed the demise of the ubiquitous desk phone. As is often the case with predictions, this one was way off the mark. A recent Frost & Sullivan study has shown that not only […]

Unified Communication Just Got More Powerful with Polycom and Microsoft

by Lauren Eckstein April 19, 2016 Business
Polycom

For more than 12 years, Polycom and Microsoft Corporation have been working to unify communication with the highest level of solution offerings for their customers.  As of March 2016, Polycom and Microsoft have announced their plans to expand the reach of Skype for Business in the form of three, world-class video collaboration developments.

RCS e-Invigoration Reality

by Jeremy Burton April 13, 2016 Business
Dialogic

By Jim Machi But will the hype this time be justified?  RCS has been slowly building momentum mostly because VoLTE has been slowly building momentum.  VoLTE is IP-based voice/video on an LTE / IMS network, and RCS adds IP-based messaging services that are also an evolution to legacy SMS and MMS messaging.  So it makes […]

Hello, Video. Where are you? I am here with WebRTC!

by Jeremy Burton April 13, 2016 Business Management Series
Dialogic

By Elhum Vahdat Video in real-time communications has been coming for a long time. Unfortunately, its hype came way before it should have.  Service Providers knew it had potential, but were never sure how to “sell” it (price, market, etc.).  Also, let’s not forget the discussions around the bandwidth requirements of video.  So what has […]

Skype for Business Cloud PBX = A Win for Your Enterprise

by LaVonda Huskey April 6, 2016 Cloud Computing
Microsoft Sonus

Want to cut costs and achieve greater productivity in the workplace? You’re not alone. Cutting costs is key for growth among enterprises, many of which are finding their current on-premises communications systems too costly to manage and maintain. “Cloud” is becoming a more commonplace term in my conversations with enterprises. A growing number of them […]