Technology

In this section, you’ll find a variety of technology information about communications, networking, physical security and AIDC.

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

ScanSource Has You Covered from Start to Finish on Your Polycom Investments

by Lauren Eckstein January 23, 2017 Sales

Are you familiar with Total Coverage, a service offering by ScanSource?  This service provides total coverage to protect your customer’s Polycom investment, starting with 1-year and 3-year maintenance coverage contract options.  This means unlimited technical support, next business day product replacement, and 24/7 IP and ISDN testing facility.

Goodbye, traditional workspace. Hello, future.

by Elizabeth Tarry January 20, 2017 Business
Polycom

The traditional office workspace as we’ve known it is dead. As is the career progression from interior cube space to private office to the corner with sweeping views. And for a new generation of millennial workers, it won’t be missed. Always mobile, connected, and looking to collaborate, they have a new way of working— and […]

How do you Connect Your Internal Users to Skype?

by Jennifer Clark January 17, 2017 ScanSource Communications
Aruba AudioCodes Jabra Mitel Plantronics Polycom Sennheiser Skype for Business Sonus Spectralink

You’re probably aware by now that Skype for Business (Enterprise Voice version) streamlines interactions with employees as well as customers around the world. The communication and collaboration software is utilized across one interface and can be used in a desktop, mobile, and conference room environment. As more businesses come on board with deploying Skype for […]

Tips to Define the Value of Attaching Headsets

by Jennifer Clark January 12, 2017 Technology

Headsets are no longer a nice-to-have but are easily in must-have territory. When selling customers a communication and conference solution, resellers shouldn’t forget the value of attaching a headset to close the deal. An easy way to add revenue to your final sale, headsets should be mentioned and planned for upfront in any communication solution […]

7 ideas for restructuring your compensation structure and sales teams around selling cloud-based services

by Jennifer Clark January 11, 2017 Technology

In the early days, it was easier for technology companies to compensate their sales teams with total sales-based commissions. With hardware going out, money came in, and sales employees were compensated based on the company’s commission structure. Now, however, technology is offering more cloud-based services that generate monthly recurring revenue and not one large influx […]

Unified Communications: Transforming the Way We Work

by Jessica Duvall January 11, 2017 Business
ShoreTel

Thanks to the nature of work in the digital age, there’s a good chance you’re reading this in your home office, at the airport or while working in your local coffee shop. As technology continues to untether us from the traditional desk and office, working remotely has become increasingly common. In fact, more than 50% […]

How to Get Ahead in the Artificial Intelligence Race of 2017

by Jennifer Clark January 5, 2017 Enterprise

While Artificial Intelligence (AI) once seemed like a science-fiction concept only available in the movies, it is now popping up in our everyday reality. In fact, AI has become so mainstream that there are now personalities like Siri, Cortana, and Alexa to help you with simple tasks, such as browsing the Web for nearby restaurants and checking email. […]

How to Sell Gateways and Session Border Controllers

by Jennifer Clark January 3, 2017 Technology
Skype for Business

You can’t talk about selling Skype for Business without mentioning a Session Border Controller (SBC) or gateway. Any Skype for Business deployment where enterprise voice features will be used requires either an SBC or gateway to connect to the Public Switched Telephone network (PSTN).  Gateways allow Skype for Business to communicate through legacy PSTN networks […]

ShoreTel Spotlight: Kyle DeWitt, Technical Services

by Jessica Duvall December 28, 2016 Business
ShoreTel

Have you ever wondered what Technical Services is and what kind of value it provides for you? For starters, Technical Services provides pre-sales support through solution engineering, design assistance and validation, as well as general technology advice. Our in-house expert and passionate problem solver, Kyle DeWitt, has been with ScanSource for 13 years. He began as a Technical Support […]