Technology

In this section, you’ll find a variety of technology information about communications, networking, physical security and AIDC.

Unified Communications: 6 Considerations for Vendor Selection

by Jessica Duvall October 11, 2016 Business
ShoreTel

So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and have a good sense for which you’d choose. It’s time to start talking to […]

Hanwha Unveils New Technology at ASIS

by Jennifer Clark October 5, 2016 ScanSource Security
Hanwha

Hanwha unveiled exciting new products in their Wisenet camera series at the 2016 ASIS event in Orlando. Positioning themselves as a key player in the security market, some of Hanwha’s new cameras and technology can be found below:

Polycom Brings Skype for Business User Interface to Polycom Group Series Video Endpoints

by Elizabeth Tarry September 30, 2016 Cloud Computing
Polycom

On September 26, 2016, Polycom announced that the Polycom Group Series video endpoints will include the Skype for Business User Interface. In addition to that, they are also extending the Skype for Business User Interface to popular voice solutions, including the Polycom VVX 500 and 600 Series Business Media Phones and the Polycom RealPresence Trio […]

ShoreTel Spotlight: Mimi Bond

by Jessica Duvall September 27, 2016 Sales
ShoreTel

Our Sales Reps are your dedicated, single point of contact. They are some of the most seasoned and knowledgeable specialists in the industry and are here to enable you. Especially Mimi Bond who has been helping ShoreTel partners at every step of the sale for 12 years and counting!  No matter what type of support […]

Making Money in a Microsoft Cloud PBX Environment – Endpoints and Peripherals

by Vanessa Koechli September 27, 2016 ScanSource Communications

In a previous post, we talked about how, even though your customers may be moving away from a premises-based, CAPEX approach to Unified Communications, in favor of a cloud-based, OPEX approach, there is still a way to make money by selling and installing much-needed infrastructure to support successful cloud-based deployments. However, that is but one […]

7 Trends to Look For in Today’s Contact Centers

by Jennifer Clark September 22, 2016 ScanSource Catalyst

Calling customer service is typically not something most of us look forward to. Whether for product questions or order problems, the overall communication with customer service historically is a challenge for both agent and customer. Thankfully, 2016 has seen many positive changes in the overall call center experience, as technology increases the options for communication. […]

Dos and Don’ts When Moving to Office 365 Cloud Voice

by Elizabeth Tarry September 20, 2016 ScanSource Communications

Over the past few years, more and more organizations have started to look at Microsoft Skype for Business as their unified communications (UC) solution. In fact, nearly 40% of Skype for Business customers are now using the platform for voice because of its unique features and capabilities. If you are looking to take S4B to […]

4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW

by Jessica Duvall September 16, 2016 Business

If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why:

How to Still Conduct Business in a Noisy Environment

by Jennifer Clark September 12, 2016 Technology

We’ve all been there before. You’re trying to conduct business in an open, cubicle environment via telephone call and your coworkers are celebrating a victory or talking over their desks. Your attempts at listening intently, much less sounding professional, are pretty much lost. As workplaces move to more open spaces in an effort to promote […]

ShoreTel Spotlight: Merchandising Team

by Jessica Duvall August 31, 2016 Culture

Watch out, because the ShoreTel Merchandising team may play a prank or ten on you if you aren’t on your guard. This team knows how to work well together and accomplish a large workload day in and out.