IP Security

Whether you’re brand-new to IP Security or looking for the latest information from industry thought-leaders, this is the place to be. This section is a valuable resource from channel experts contributing key information on everything related to IP Security. You can learn about the basics of IP Networking, the benefits of Network-based Video Surveillance solutions, the latest products and programs from leading vendor partners, and much more.

Advancing Texting for the Contact Center

by Jim Machi May 27, 2015 Business
Dialogic

Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many years ago when the “call” center transformed into a “contact” center […]

Read what you missed at the WebRTC Conference & Expo

by Jeremy Burton May 20, 2015 Business

I thought I’d share a few observations from the WebRTC Conference and Expo in Miami last week. I attended many sessions, participated in one as a panelist, and represented Dialogic at our booth. Observation #1: WebRTC is maturing into a generally accepted communication channel Many people from operators and large enterprises stopped by the booth […]

Achieving International LTE Roaming

by Jeremy Burton May 20, 2015 Business

At the recent LTE MENA conference I had the pleasure of being on a panel where we discussed the challenges and opportunities with achieving international LTE and Voice over LTE (VoLTE) roaming. During the course of the panel, the role IPX providers play when it comes to roaming enablement was a hot topic. Service providers […]

VoLTE Performance

by Jim Machi May 18, 2015 Cloud Computing
Dialogic

One of my predictions for 2015 related to VoLTE and Value-Added Services (VAS) starting to appear in relation to VoLTE.  I wanted to give a little background on why I said that.  It basically comes down to VoLTE working. In the summer there was some buzz made when Signals Research Group put out a paper […]

What’s Next for IPX?

by Jeremy Burton May 14, 2015 Business

IPX operators, the IP reboot of the GRX, have been providing an array of services in addition to the connectivity for mobile data roaming for GSM operators from which their earlier name was derived. International voice switching and termination has been a core offering by IPX operators for quite a while, as it has been […]

Texting and the Contact Center

by Jim Machi May 12, 2015 Business
Dialogic

I’ve periodically written about the changing contact center, from speech analytics to WebRTC multiple times. Another interesting trend emerging is the use of text for the contact center. It’s kind of old school, but text is an efficient and direct way to get information to a customer. A widely quoted statistic from a 2014 Harris […]

The Internetworking Function (IWF) of Diameter Signaling Controller (DSC) Takes Center Stage

by Jim Machi May 11, 2015 Cloud Computing
Dialogic

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks. The DSCs first rolled out were the Diameter Routing Agents (DRAs), which were really designed for load […]

5 Ways to Woo Enterprises with Hosted Services

by Jeremy Burton May 7, 2015 Business
Broadsoft Dialogic

For years, communications service providers (CSPs) have made attractive overtures to enterprises around hosted services, only to be rebuffed at the door with the answer: “No thanks, we do that in-house.” These days, however, enterprises are changing their tune and are more open to hosted services than ever before. Buoyed by the success of the […]

New Features in Brooktrout SDK 6.7.2 – Support for SIP Session Refresh with no SDP Payload

by Bob Wildes May 6, 2015 Business
Dialogic

SDK 6.7.2 is the latest Brooktrout development kit providing feature-rich capabilities to our partners. In addition to the normal assortment of bug fixes, 6.7.2 also has added some new features that will be quite useful. I’m going to focus on a few of them here, over several blog posts, to give more details on why […]

IoT vs. M2M

by Jim Machi April 16, 2015 Business
Dialogic

At Mobile World Congress, the Internet of Things (IoT) and those promoting that sort of thing came out of the woodwork. In fact, these types of companies are likely causing Mobile World Congress to change from a show dedicated to the mobile telecom industry, to a show dedicated to anything mobile. Many of these companies […]