Technology

In this section, you’ll find a variety of technology information about communications, networking, physical security and AIDC.

Four Key Takeaways We Learned at RetailNOW 2018

by Jennifer Clark August 15, 2018 Technology

RSPA’s annual conference, RetailNOW, traded the glitz of Vegas for the honkytonks of Nashville and transformed the sprawling Gaylord Opryland Hotel into a mecca for POS resellers, manufacturers, ISVs and everyone in between. From August 5-8, we enjoyed our time in Tennessee hearing POS professionals wax poetic about current trends and what to expect from […]

Why the Cloud is Good for Your Business

by Samantha Melton August 14, 2018 Cloud Computing

The cloud is changing the make-up of technology along with the business models of technology providers. Instead of convincing customers to make that big upfront investment, you’re now able to ease into the sale by adopting a monthly recurring revenue (MRR) model. That makes it an easier pill to swallow for the end user, while […]

Meet two Stars on the ever-changing retail horizon

by Caroline Gooding July 31, 2018 Business

In the rapidly evolving, mobile point-of-sale (mPOS) and customer-engagement industries, it’s essential that owners of retail establishments stay ahead of the curve. Store patrons now expect a whole lot more from their retail experiences—especially ones taking place in brick-and-mortar stores. It’s becoming more and more difficult to entice shoppers to leave the comfort of their […]

Sometimes playing it safe is the biggest risk of all

by Kristen Baker July 31, 2018 Business

There’s no constant like change—especially where technology is concerned—and the OS LTE migration proves it. So, it’s time for your customers to loosen their firm grasp on their legacy devices, because holding onto these products can hold them back. But, the good news is change doesn’t have to disrupt business.

8 Technical Considerations When Upgrading Your Call Center Phone System

by The Source July 11, 2018 Business

This is an excerpt from the original blog written by Emily Arnold, Product Marketing Specialist for Digium. Permission has been granted by Digium. A link to the full blog has been provided below. Call Center organizations have discovered that substantial savings can be had when moving to a VoIP-based call center. However, there are other […]

Can I get everything I want and nothing I don’t?

by Samantha Melton July 10, 2018 Business
Mitel

It’s not uncommon for customers to want the best of both worlds, like features of a business desk phone system wrapped up with the convenience of a mobile phone. It’s sort of like asking for the deliciousness of an ice cream sundae with the calories of a rice cake. Impossible, right? Not anymore.

InfoComm 2018 Takeaways

by Jennifer Clark June 29, 2018 Business

Whether you found yourself literally floating in the “clouds” at the C2 exhibit or just talking about cloud technology solutions, InfoComm 2018 was an innovative and mind-blowing experience for everyone from exhibitor to end user. We began our InfoComm 2018 week in typical fashion with a grand party at Top Golf Las Vegas. The neon […]

How Millennials are Shaping the Desktop Experience

by Lauren Knight June 29, 2018 Business
Avaya

By 2020, 50% of the global workforce will be millennials. You might read that and think “so what?” However, millennials represent a larger shift in the workplace toward a new set of needs and wants so it’s critical for you to help educate your customers. According to Avaya’s 2018 State of the Desktop, research reveals that […]

Making customer service your TOP priority. It’s as easy as these five steps.

by Caroline Gooding June 29, 2018 Business

Frustrated customers aren’t happy customers. Displease your customers one time too many times—and no one can predict if that takes only one time, or multiple times—and they probably won’t return to your or your customer’s retail establishment. When checkout lines are too long, when store shelves or displays are in disarray, when it’s seemingly impossible […]

It’s not just the terminology that’s changing in the restaurant industry.

by Joseph Foster June 27, 2018 Business
Epson

Call them fast-food or quick-service restaurants (QSRs)—it makes no difference. They are one and the same to most people. An easy way to know you are doing business with a QSR is when you can grab a quick burger, sometimes even from the comfort of your car. Chances are you will pass several of them […]