ScanSource Services Group

What Are You Doing With Old Hardware?

by Phoebe Underwood October 7, 2015 ScanSource Services Group

How to Make More Money without Selling More A major part of your business is replacing and upgrading hardware for your customers, but what are you doing with the old hardware that you are replacing?  Instead of tossing it to the side, CASH IT IN and get money back to spend on your business where […]

Hurry Up and Wait!

by Susan Abernathy September 24, 2015 Networking

You have a simple VoIP or IP Video project that you have implemented a hundred times. You configure the IP solution then run into a problem when the VoIP or video packets do not reach their destination. How do you determine if the problem is in the configuration or WAN facility network? You have double […]

Why customers abandon your shopping cart

by Amanda Williams September 21, 2015 Business

It should be a crime to put something in your shopping cart, and then just leave. But I cannot tell a lie, I do it. Mostly from buyer’s guilt – where I’m not 100% sure if it’s justified as a need – or if my husband will find it hidden in my closet and lecture […]

NFV Vendor Challenges Part 1

by Jeremy Burton August 28, 2015 Business

We’ve all likely seen the Gartner hype cycle for emerging technologies curve. I remember many, many years ago when I first saw that curve. I don’t even remember what it was about, but it had the Peak of Inflated Expectations, and then the dip down, and then the path to nirvana. That curve stays relevant […]

Clearing up the Cloudiness

by Bryan Gaines August 27, 2015 Business

Thinking about the cloud in a literal context, perception probably has you thinking of darkness, rain, and gloominess.   A lot of resellers today would say that is still how they feel about cloud technology.   Why are some partners so hesitant to adopt cloud services into their business portfolio?   In my opinion it is because they […]

Get Ready To Merge Your Marketing

by Amy Fitch August 19, 2015 Business

If you’ve ever tried telemarketing, you might have found that it started some great conversations. I’m sure that you’ve sent out some emails that may have gotten a few opens and click-throughs. But have you really thought about the importance of putting the two together? How can you further use the email and telemarketing efforts […]

Does your logo really matter?

by Amy Fitch August 12, 2015 Business

Let’s be honest… we all are guilty of judging a book by its cover. When looking for a new book, I usually pick it up, check out the cover, then decide whether or not it’s worth my time to crack open the pages and read further. Believe it or not, prospective customers use the exact […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

No Lines – No Waiting!

by Susan Abernathy June 23, 2015 ScanSource Catalyst

I feel everyone is in agreement that pre-sale support is essential when recommending an advanced voice or video solution. Post-sale maintenance/support is equally important. The missing link however seems to be the support needed during an installation. Let’s not dance around it – whether you’re certified, experienced or newly trained, implementing technology can be daunting. […]

How West Tech Maximized Their Resources for Contact Center

by Susan Abernathy June 1, 2015 ScanSource Catalyst

It’s no secret that Contact Center solutions are in demand. Today even small to medium companies are requesting better call routing or database screen pop-ups. And, capturing inbound caller information is essential for future marketing campaigns. The challenge is having the skills and know-how to implement a Contact Center solution while making the process seamless […]