ScanSource Services Group

NFV Vendor Challenges Part 1

by Jeremy Burton August 28, 2015 Business

We’ve all likely seen the Gartner hype cycle for emerging technologies curve. I remember many, many years ago when I first saw that curve. I don’t even remember what it was about, but it had the Peak of Inflated Expectations, and then the dip down, and then the path to nirvana. That curve stays relevant […]

Clearing up the Cloudiness

by Bryan Gaines August 27, 2015 Business

Thinking about the cloud in a literal context, perception probably has you thinking of darkness, rain, and gloominess.   A lot of resellers today would say that is still how they feel about cloud technology.   Why are some partners so hesitant to adopt cloud services into their business portfolio?   In my opinion it is because they […]

Get Ready To Merge Your Marketing

by Amy Fitch August 19, 2015 Business

If you’ve ever tried telemarketing, you might have found that it started some great conversations. I’m sure that you’ve sent out some emails that may have gotten a few opens and click-throughs. But have you really thought about the importance of putting the two together? How can you further use the email and telemarketing efforts […]

Does your logo really matter?

by Amy Fitch August 12, 2015 Business

Let’s be honest… we all are guilty of judging a book by its cover. When looking for a new book, I usually pick it up, check out the cover, then decide whether or not it’s worth my time to crack open the pages and read further. Believe it or not, prospective customers use the exact […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

No Lines – No Waiting!

by Susan Abernathy June 23, 2015 ScanSource Catalyst

I feel everyone is in agreement that pre-sale support is essential when recommending an advanced voice or video solution. Post-sale maintenance/support is equally important. The missing link however seems to be the support needed during an installation. Let’s not dance around it – whether you’re certified, experienced or newly trained, implementing technology can be daunting. […]

How West Tech Maximized Their Resources for Contact Center

by Susan Abernathy June 1, 2015 ScanSource Catalyst

It’s no secret that Contact Center solutions are in demand. Today even small to medium companies are requesting better call routing or database screen pop-ups. And, capturing inbound caller information is essential for future marketing campaigns. The challenge is having the skills and know-how to implement a Contact Center solution while making the process seamless […]

Someone is after your customers

by Amanda Williams April 7, 2015 Marketing

Cold Hard Fact: Someone is out to get your customers. You might be surprised by how many resellers tell me that they don’t need marketing for their business.  Or maybe not, because maybe you are there yourself!  It’s almost always the same story.  A small start-up company, with a highly technical background has been finding […]

Increase your in-house technical staff without increasing overhead? Yes, you can!

by Susan Abernathy March 25, 2015 ScanSource Services Group

Here’s what I’ve learned from my years in distribution: our reseller partners are among the hardest-working people in the industry. They are part of a fast-paced, competitive landscape, and one of their biggest challenges is not having enough resources to accomplish everything their customers need. There’s one thing I’d like to share with our reseller […]

The Struggle Is Real – hiring vs. outsourcing vs. DIY marketing

by Amanda Williams March 23, 2015 Marketing

Word-of-mouth has gotten your business this far, but you’ve come to a point where you want to take your business to the next level and that requires marketing. But you are a small business, and the thought of additional costs is stressful. Should you hire a Marketing Manager and risk the overhead? Should you outsource […]