Technical Knowledge Portal

VARs, resellers, solution providers, integrators, business partners and dealers can all find relevant technology information right here. This section provides daily stories, commentary, interviews, podcasts and videos related to communications, physical security, networking and AIDC technology.

How to access the Web GUI on Polycom legacy video endpoints.

by Matthew Brungardt January 30, 2015 ScanSource Communications

One of the issues we face when trying to access the Polycom VSX endpoints is browser compatibility. The Polycom VSX 9.0.6.2 release notes list Internet Explorer 6.x and Java 1.2 or later as the supported browser for viewing the Web GUI. Most of our customers have no access to a browser this old and are […]

Using the Intermec SF61b with Apple iOS Devices

by ScanSource Technical Services November 20, 2013 AIDC
Intermec

Here is a quick video showing the ease of setting up Intermec’s SF61b barcode scanner for use with an iOS device, such as the iPad or iPhone.

Zebra iMZ Bluetooth to iOS

by ScanSource Technical Services February 15, 2013 AIDC
Zebra

As the demand to use consumer devices in lieu of rugged mobile computers grows, so grows the number of devices being modified to work seamlessly with them.  The latest is the Zebra iMZ mobile receipt printer.  Here is ScanSource Tech Service’s Ken Campbell going over how easy it is to connect the iMZ Bluetooth to […]

Introducing the Honeywell Captuvo SL22 Sled for iOS Devices

by ScanSource Technical Services February 14, 2013 AIDC
Honeywell

While there are plenty of powerful consumer-grade mobile computers (smart phones) available, they make terrible data capture devices.  They don’t have integrated barcode scanning or magnetic stripe readers, nor are they durable enough to withstand the day-to-day use in the enterprise. That is where the Honeywell Captuvo SL22 comes in.  It’s a sled for the […]

Unitech PA690 Mobile Computer Warm and Cold Boot Procedure

by ScanSource Technical Services January 26, 2013 ScanSource POS & Barcode
UnitechPA690main

Warm Boot the Unitech PA690 A Warm Boot will reboot the unit while leaving applications installed Use the stylus to hold down the reset button for 3-4 seconds Release and the system will reboot

Unitech HT630 Warm or Cold Boot Tutorial

by ScanSource Technical Services January 25, 2013 ScanSource POS & Barcode
UnitechHT630main

Process for Warm Booting a Unitech HT630 Start with the HT630 powered off. Press and hold the CMD and Left Arrow buttons. With both of these pressed hit the Power button. This will bring up the Boot Menu Select option 2 to Warm Boot the unit Hold the CMD button down two seconds to reboot […]

How often should I clean the printhead on a Thermal Barcode Printer?

by ScanSource Technical Services January 20, 2013 Barcode Printing

Frequent cleaning of a thermal barcode printer’s printhead is one of the best ways to extend its lifespan.  While there are many variables that affect the printhead lifespan, such as printhead pressure, heat settings, thickness of the media, even the type of labels being printed, regular cleaning is the single most important action one can […]

Zebra G Series Factory Defaults – Printer and Network Defaults

by ScanSource Technical Services January 17, 2013 Barcode Printing
ZebraGX420dmain

Factory Default The Factory Default will restore most printer settings to their factory default setting.  It will also have the printer perform a media calibration.  It solves a great many problems and is often a good way to start the troubleshooting process.

Zebra G Series Desktop Printers: Media Calibration

by ScanSource Technical Services January 7, 2013 Barcode Printing
ZebraGX420dmain

GK, GX, GC

Zebra GK, GX, GC Series Printers: Status Light Descriptions

by ScanSource Technical Services December 29, 2012 Barcode Printing
ZebraGX420dmain

The G series printers from Zebra communicate their operational status using the Status Light next to the Feed button. Below is the list of states the status light can have and what the printer is trying to tell you. Status Light Error Resolutions The printer is not receiving power. Have you turned on the printer […]