Technical Knowledge Portal

VARs, resellers, solution providers, integrators, business partners and dealers can all find relevant technology information right here. This section provides daily stories, commentary, interviews, podcasts and videos related to communications, physical security, networking and AIDC technology.

ScanSource’s Managed Retail Solutions Help Customers Stand Out Among Competition

by Jennifer Clark October 13, 2015 Business

Today, retail store business owners and managers depend on POS VARs to oversee their store’s hardware maintenance. When a system fails, frantic calls are made and VARs scramble to fix equipment while owners watch their sales plummet: lose-lose scenario for all. What if — the reseller could manage the store’s Retail IT performance from a […]

Don’t miss out on the 3D revolution – ScanSource can help.

by Lily Whitaker September 18, 2015 3D

You dream it – we’ll 3D print it! The 3D printing and scanning industry is exploding – and isn’t showing any signs of slowing down. In fact, Gartner projects the 3D printing market globally will grow from $1.6B in 2015 to $13.4B in 2018. Which means one thing – now is the perfect time to […]

ScanSource’s Key Injection Services Add Instant Revenue Opportunities for Resellers

by Jennifer Clark July 28, 2015 POS

ScanSource is proud of our 99.87% shipping accuracy rate, along with our great customer service, depth of manufacturer offerings, and our value-adds. One of our most unique value-adds is our in-house key injection services. We made a significant investment in time and capital to become certified, which alone is a year-long process. As a result, […]

How to access the Web GUI on Polycom legacy video endpoints.

by Matthew Brungardt January 30, 2015 ScanSource Communications

One of the issues we face when trying to access the Polycom VSX endpoints is browser compatibility. The Polycom VSX release notes list Internet Explorer 6.x and Java 1.2 or later as the supported browser for viewing the Web GUI. Most of our customers have no access to a browser this old and are […]

Using the Intermec SF61b with Apple iOS Devices

by ScanSource Technical Services November 20, 2013 AIDC

Here is a quick video showing the ease of setting up Intermec’s SF61b barcode scanner for use with an iOS device, such as the iPad or iPhone.

Zebra iMZ Bluetooth to iOS

by ScanSource Technical Services February 15, 2013 AIDC

As the demand to use consumer devices in lieu of rugged mobile computers grows, so grows the number of devices being modified to work seamlessly with them.  The latest is the Zebra iMZ mobile receipt printer.  Here is ScanSource Tech Service’s Ken Campbell going over how easy it is to connect the iMZ Bluetooth to […]

Introducing the Honeywell Captuvo SL22 Sled for iOS Devices

by ScanSource Technical Services February 14, 2013 AIDC

While there are plenty of powerful consumer-grade mobile computers (smart phones) available, they make terrible data capture devices.  They don’t have integrated barcode scanning or magnetic stripe readers, nor are they durable enough to withstand the day-to-day use in the enterprise. That is where the Honeywell Captuvo SL22 comes in.  It’s a sled for the […]

Unitech PA690 Mobile Computer Warm and Cold Boot Procedure

by ScanSource Technical Services January 26, 2013 ScanSource POS & Barcode

Warm Boot the Unitech PA690 A Warm Boot will reboot the unit while leaving applications installed Use the stylus to hold down the reset button for 3-4 seconds Release and the system will reboot

Unitech HT630 Warm or Cold Boot Tutorial

by ScanSource Technical Services January 25, 2013 ScanSource POS & Barcode

Process for Warm Booting a Unitech HT630 Start with the HT630 powered off. Press and hold the CMD and Left Arrow buttons. With both of these pressed hit the Power button. This will bring up the Boot Menu Select option 2 to Warm Boot the unit Hold the CMD button down two seconds to reboot […]

How often should I clean the printhead on a Thermal Barcode Printer?

by ScanSource Technical Services January 20, 2013 Barcode Printing

Frequent cleaning of a thermal barcode printer’s printhead is one of the best ways to extend its lifespan.  While there are many variables that affect the printhead lifespan, such as printhead pressure, heat settings, thickness of the media, even the type of labels being printed, regular cleaning is the single most important action one can […]