ShoreTel QIC Tool

To meet our ShoreTel partners’ needs of Quoting, Implementing and Configuring a ShoreTel solution, ScanSource Communications has created the QIC tool. The QIC tool provides ShoreTel partners of all experience levels with an easy, interactive environment to create customizable pricing proposals and quotes. QIC includes guided selling assistance, technology and service calculators, and access to partners’ existing customer list and authorization levels to ensure that the quoted solution is accurate. Complementary products like headsets, data networking and wireless products are also included to allow for a complete UC solution quote.
As ShoreTel evolves, so does QIC. Through our timely updates to QIC, ShoreTel partners have access to promotions and new products the day that they are launched. We welcome you to review the many articles on ScanSource Communications quoting tools below, and to provide your feedback on ways to improve them by leaving a comment.

Create. Integrate. Customize. Manage.

by Jessica Duvall March 7, 2017 ScanSource Communications

Design Complete UC Solutions Anywhere, Anytime with OMNI+ We are proud to introduce new updates to OMNI+, our next-generation platform for UC solution design.

ShoreTel Spotlight: Kyle DeWitt, Technical Services

by Jessica Duvall December 28, 2016 Business

Have you ever wondered what Technical Services is and what kind of value it provides for you? For starters, Technical Services provides pre-sales support through solution engineering, design assistance and validation, as well as general technology advice. Our in-house expert and passionate problem solver, Kyle DeWitt, has been with ScanSource for 13 years. He began as a Technical Support […]

CRN Recognizes ShoreTel for Best Channel Partner Programs

by Jessica Duvall May 23, 2016 Business

CRN®, a brand of The Channel Company, has once again recognized ShoreTel among an elite subset of companies that offer solution providers the best partnering elements in their channel programs. For the third consecutive year – and fifth time overall – CRN has awarded ShoreTel a 5-Star rating in its annual Partner Program Guide. The […]

Confused about ShoreTel Connect Certification Training?

by Beth Dameron February 4, 2016 ScanSource Communications

Are you confused about which path to take to upgrade your UC technical certifications for ShoreTel Connect?  We can help!! If you are a new ShoreTel Partner and only intend to sell ShoreTel Connect, (you will not sell or support 14.2), then you will need to go to to enroll in the following:

ShoreTel QIC Tool: Including Support Comparisons

by Kyle DeWitt May 24, 2013 ScanSource Communications

A new feature in ScanSource Communications’ Quoting, Implementation and Configuration (QIC) tool version 13 allows ShoreTel Partners to include multiple service contracts on one quote to their customers.  Partners can now offer their customers service options without regenerating the quote multiple times.  This post is designed to guide a QIC user through the process.

ShoreTel QIC: Using Labor Calculator

by Kyle DeWitt May 24, 2013 ScanSource Communications

Beginning in version 13, a Labor Calculator worksheet was available to ShoreTel Partners in ScanSource Communications’ Quoting, Implementation and Configuration (QIC) tool.  This worksheet was provided to allow Partners to create product and services quotes, which include their own installation services in a single tool.  The information below describes the usage of the Labor Calculator.

ShoreTel QIC Tool: Release Notes for QIC 13.0

by Kyle DeWitt May 24, 2013 ScanSource Communications

ScanSource Communications is excited to announce several new features to our Quoting, Implementation and Configuration (QIC) tool.  Launched in May 2013, QIC Version 13 has been enhanced to include three new abilities that allow users to create a Partner price list, provide multiple support contract options on a single quote and calculate a Partner’s labor […]

ShoreTel QIC Tool: Working with QIC.ini

by Kyle DeWitt April 17, 2013 ScanSource Communications

As the developers of the QIC tool, ScanSource Communications receives various requests from our ShoreTel partners to add features or functionality that will help improve their quoting process.  On many occasions, these are requests to help automate an action that the user performs on every quote, or to alter the base functionality of QIC in […]

ShoreTel QIC Tool: Adding a logo to your quote

by Kyle DeWitt April 3, 2013 ScanSource Communications

With the release of QIC version 12.0, ShoreTel partners have two options for loading their company’s logo to the quotes they create in QIC.  Users have the options of selecting an image during the quote process or to have QIC automatically add the image on every quote.  This article explains how to use both options. […]

ShoreTel QIC Tool: Using the Switch Configuration Tool

by Kyle DeWitt February 8, 2013 ScanSource Communications

In meeting the goal of providing our Partners with a tool to Quote, Implement and Configure a complete ShoreTel solution, ScanSource Communications has created a QIC Switch Configuration Tool.  This tool, located on the “Configuration Tool” worksheet in QIC, provides recommendations on the most cost-effective combination of ShoreGear Voice Switches needed to meet the customer’s […]