ScanSource Communications

ScanSource Communications is your source for total communications solutions. We understand the channel like no other distributor. And understanding the channel means understanding what your business needs. We deliver industry-leading videoconferencing and telephony products and high-quality communications products and services. We provide unified communications education, state-of-the-art logistics, financial services, technical support, professional services, and much more. With ScanSource Communications, you’ll get everything you need to generate more sales for your business – and so much more – because we get it.

How to access the Web GUI on Polycom legacy video endpoints.

by Matthew Brungardt January 30, 2015 ScanSource Communications

One of the issues we face when trying to access the Polycom VSX endpoints is browser compatibility. The Polycom VSX 9.0.6.2 release notes list Internet Explorer 6.x and Java 1.2 or later as the supported browser for viewing the Web GUI. Most of our customers have no access to a browser this old and are […]

WebRTC and the Enterprise

by Jeremy Burton January 29, 2015 Cloud Computing

I was reading an article titled, “How WebRTC can serve the Enterprise” but when I originally saw the headline I thought it read “How WebRTC can SAVE the Enterprise.” So I was like “wow, that’s an interesting thought” because I didn’t know the Enterprise needed to be saved. The enterprise though has always been about […]

More Happens. With ScanSource.

by Angela Diamantis January 8, 2015 Business

ScanSource Communications is excited to announce the launch of our new branding campaign “& MORE”. This platform boldly celebrates our commitment to providing MORE by helping our partners choose, configure, and deliver the industry’s best products across almost every vertical market in the US and Canada, Latin America and Europe. & MORE reinforces that we’re […]

Does My Application Require a Session Border Controller (SBC) or a Gateway?

by Philip Weeks January 7, 2015 Enterprise

When working in a modern Voice over IP environment, we often come across questions regarding the type of appliance needed for a particular application.  In particular, we are asked when an SBC is required vs. a gateway. Both products perform similar functions.  That is, they take an input from one source and output it to […]

Session Border Controllers – Why are they necessary?

by Philip Weeks January 6, 2015 Business

Session Border Controllers (SBCs) are increasingly necessary in modern Voice Over IP environments due to provider requirements and customer needs. These are typically grouped into three primary areas: Security Routing Media conversion (transcoding) Protocol normalization Let’s look at each of these in turn. The term “security” encompasses many concepts, but it primarily boils down to […]

What’s new in RealPresence Group Series 4.2.0?

by Mike Hubble January 6, 2015 Enterprise

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How to setup content using live video on the HDX and RMX?

by Mike Hubble January 6, 2015 Enterprise
Polycom

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Polycom RealPresence Desktop Network Connectivity Test

by Mike Hubble January 6, 2015 Enterprise

Polycom RealPresence Desktop Network Connectivity Test When making a video call outside the LAN to the public network (WAN), it may be necessary to first test the Group Series using a secondary system with H.323 call functionality. If a second H.323 endpoint isn’t available we suggest using Polycom’s RealPresense Desktop. Polycom offers a 30-day trial […]

When is a session license used on the EdgeProtect 7300/4555 Series?

by Mike Hubble January 6, 2015 Enterprise
Edgewater Polycom

Edgewater Networks offers licensing options for the EdgeProtect 7300 in packages of 5, 10, 25, 50, and 100, including upgrade options of +5 and +10. Please note, the 4555 Series is limited to five video sessions. Also, video sessions are different then Gatekeeper registrations. So what constitutes a “Video Session” on the EdgeProtect 7300/4555? A concurrent […]

8 Best Practices for Customer Experience Management

by Elizabeth Tarry December 12, 2014 ScanSource Communications

In today’s “always on” world with its ever-increasing speed of technology and business innovation, organizations need to be more mindful of the customer experience than ever before and put the customer right at the heart of the business. Instituting a comprehensive customer experience strategy across the entire enterprise is critical to ensuring that the correct […]