ScanSource Catalyst Tech Support

If you have questions, we’ve got a solution for that! The ScanSource Catalyst Tech Support team contributes regular blog posts with tips, trouble-shooting advice and up-to-date information about the industry-leading vendor products we carry on our line card: Adtran, AudioCodes, Avaya, Bogen, Computer Instruments, DuVoice, Eaton, ITWLinx, Jabra, Meru Networks, Metropolis Technologies, Multi-Tech Systems, Plantronics, Polycom, RedSky, SpectraLink, Trisys, Veramark and Zebra Technologies.

Avaya IP Office Overflow from Hunt Group to Embedded Auto Attendant

by ScanSource Catalyst Tech Support April 25, 2013 ScanSource Catalyst

This is a step-by-step tutorial on configuring calls to ring into a hunt group, and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Embedded Voicemail. Please follow these steps in the order in which they are written. 1) Build the Auto Attendant Build a new Auto Attendant – […]

Catalyst Telecom Technical Support Now Offers Email Support

by ScanSource Catalyst Tech Support April 11, 2013 ScanSource Catalyst

Catalyst Technical Support is excited to offer email support to our customers beginning Monday, April 15th. You can send your support questions to

Going to Extremes

by ScanSource Catalyst Tech Support January 29, 2013 Networking

Summit x440 The Summit X440 portfolio of switches from Extreme is making an impact on small- and medium-sized businesses. Extreme has once again come out ahead with a line of data switches that are cost effective and have a direct impact on the market place. Not to mention, purple is a great color.

Why Avaya IP Office Server Edition Makes Sense

by ScanSource Catalyst Tech Support January 18, 2013 ScanSource Catalyst

In my almost 20 years of working in the telecommunications industry, I have not seen a telephony solution as versatile as the IP Office Server Edition. Avaya has been able to increase the number of total users on the system to 1,000 on a single site or across multiple sites. This provides an opportunity for […]

H323 Remote Phone Quick Setup Guide

by ScanSource Catalyst Tech Support November 9, 2012 ScanSource Catalyst

Avaya introduced a new remote worker feature for the IP Office line that allows a remote H.323 phone to be used with a VPN.  This un-encrypted option can be advantageous for low-tech environments where a suitable VPN/Firewall gateway is not available.  Keep in mind that the voice conversations on this phone are not encrypted. Step […]

SMTP Relay for Voicemail Notifications

by ScanSource Catalyst Tech Support November 2, 2012 ScanSource Catalyst

In the current releases of Avaya IP Office, firmware Voicemail notifications can be sent via email.  This process uses standard SMTP and is compatible with a great majority of mail severs deployed around the globe.  Recently, in efforts to reduce spam and increase security of SMTP, larger providers have switched to ESMTP, or Encrypted SMTP.  […]

Drum Roll Please…Introducing Catalyst CoPilot

by Miranda Barrett October 11, 2012 Enterprise

Catalyst Telecom has a new proprietary tool that is a must-have for all of your Avaya Enterprise quotes.  We are happy to introduce the new CoPilot – Your Pricing Navigator!  In addition to the many sales and design benefits, this tool will save you time, which means you spend more time with your customers on […]

Windows Public Firewall Workaround

by ScanSource Catalyst Tech Support October 9, 2012 Networking

With Windows 7 and Server 2008, Microsoft introduced firewall policies that can complicate bench testing and lock out services where a limited network configuration is used.  A common way to handle this scenario in XP and Server 2003 was to simply stop the firewall service.  This no longer has the same effect in current operating […]

Avaya IP Office UC 110 Note

by ScanSource Catalyst Tech Support September 20, 2012 Market Segments

Avaya IP Office UC 110 module installation can be a simple solution for small sites that need advanced user solutions.  The module is a small embedded server that can host both Voicemail Pro and One-X Portal services.  The small footprint removes the need for an external server where scalability is not a concern.  The module’s […]

Avaya IP Office Power Demo Kit Set-up Video Tutorial

by ScanSource Catalyst Tech Support August 21, 2012 ScanSource Catalyst

You asked… we listened.  Now that you’ve gotten your IP Office Power Demo Kit, it’s time to set it up and configure it.  We’ve created a video tutorial that walks you through the process step by step.  Our video follows Avaya’s Guide to using the IP Office Power Demo Kit, which you can download under […]