ScanSource Catalyst Tech Support

If you have questions, we’ve got a solution for that! The ScanSource Catalyst Tech Support team contributes regular blog posts with tips, trouble-shooting advice and up-to-date information about the industry-leading vendor products we carry on our line card: Adtran, AudioCodes, Avaya, Bogen, Computer Instruments, DuVoice, Eaton, ITWLinx, Jabra, Meru Networks, Metropolis Technologies, Multi-Tech Systems, Plantronics, Polycom, RedSky, SpectraLink, Trisys, Veramark and Zebra Technologies.

Enterprise Wireless Voice Technologies

by Doug Rogier December 2, 2015 ScanSource Catalyst
Avaya Spectralink

Wireless voice services have many options ranging from cellular-based solutions to home grown analog solutions. In a typical enterprise, a subset of the staff needs to be mobile. Un-tethering from the desk may allow a manager to keep a closer eye on a call center. An IT member may be able to communicate from the […]

Common Short Codes – Voicemail

by Doug Rogier October 20, 2015 ScanSource Catalyst
Avaya

Voicemail Short Codes One of the more common subject matters of calls into our support group is around Short Code tricks. A Short Code is a way to map a feature or function to a dial string within IP Office. These are only available on Essential edition and above, but can make many cumbersome tasks […]

Finding System ID in IP Office Server Edition

by Doug Rogier May 6, 2015 ScanSource Catalyst

IMPORTANT NOTE: When installing Server Edition Virtual, ensure that the IP Office IP Address (LAN1 and LAN2), Hostname, and Time Zone settings have been set and the entire server rebooted after the final changes to these setting prior to obtaining the System ID. Additional changes to these settings after the reboot will force a new […]

Session Border Controllers – Why are they necessary?

by Philip Weeks January 6, 2015 Business

Session Border Controllers (SBCs) are increasingly necessary in modern Voice Over IP environments due to provider requirements and customer needs. These are typically grouped into three primary areas: Security Routing Media conversion (transcoding) Protocol normalization Let’s look at each of these in turn. The term “security” encompasses many concepts, but it primarily boils down to […]

Aruba Networks Has the First Purpose-built Enterprise 11ac Access Point to be Certified!

by ScanSource Catalyst Tech Support August 1, 2013 Enterprise
Aruba

802.11ac is the current buzz of the networking world.  As with most emerging network technologies, speed is typically the first feature that catches the eye.  The 802.11ac standard brings blazing fast wireless connectivity of more than 1GB (1.3 gigabits per second).  That speed competes with wired connectivity on the level of a workstation allowing high-bandwidth […]

Avaya IP Office Caller ID Primer

by ScanSource Catalyst Tech Support July 1, 2013 ScanSource Catalyst

This article explains how to control outbound caller ID on IP Office. 1)   PRI Send out one DID for a group of phones Send out different DIDs for each user 2)   SIP Send out one DID for a group of phones Send out different DIDs for each user 3)   Analog trunks

Avaya IP Office Virtual Demo Center Infrastructure Upgrade with Aruba Networks

by ScanSource Catalyst Tech Support June 4, 2013 Market Segments
Aruba Avaya

As the feature set for IP Office continues to evolve, demonstrating some of its features can be complex.  Remote Worker solutions are a great example of an especially valuable feature that’s difficult to present with an onsite demo strategy.  Some of the services can take time to configure and require additional infrastructure usually not available […]

IP Office Overflow from Hunt Group to Voicemail Pro Auto Attendant

by ScanSource Catalyst Tech Support May 3, 2013 ScanSource Catalyst
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Voicemail Pro. Please follow these steps in the order in which they are written.

Configure Avaya IP Office remote SCN site to dial out using the main site’s trunks

by ScanSource Catalyst Tech Support April 25, 2013 ScanSource Catalyst

This tutorial explains how to configure an SCN, and the ability to dial from a remote site, across an SCN network, to the main site’s trunks. The tutorial is divided into two sections, the first of which explains the configuration of Site A (the main site where the external trunks reside), and the second of […]

Avaya B179 SIP Conference Phone Installation for IP Office

by ScanSource Catalyst Tech Support April 25, 2013 ScanSource Catalyst
Avaya

This tutorial explains how to install an Avaya B179 SIP Conference Phone with IP Office.  The tutorial is divided into two sections. The first section explains the settings that must be configured in the IP Office, and the second explains the settings that must be configured on the phone.