ScanSource Catalyst

No matter your challenge or opportunity, we’ve got a solution for that! ScanSource Catalyst provides the right products, technologies and service solutions to meet our reseller partners’ end-user needs. ScanSource Catalyst is a leading value-added distributor of communications and networking products. We also provide pre-configured, multi-vendor data center solutions. As a trusted distributor, ScanSource Catalyst is committed to delivering solid, customizable business solutions to help our customers grow and remain profitable.

AVAYA EQUINOX™ EXPERIENCE

by Amanda Williams November 17, 2017 ScanSource Catalyst

“Mr. Watson, I Want to See You!” Building on Alexander Graham Bell’s Moment of Inspiration On March 10, 1876, three days after his patent was issued, Alexander Graham Bell succeeded in getting his telephone to work. Vibration of the diaphragm caused a needle to vibrate in the water, varying the electrical resistance in the circuit. […]

Looking Back at the 2017 ScanSource Global Partner Conference

by Jennifer Clark November 16, 2017 AIDC

The ScanSource Global Partner Conference, or GPC as it was affectionately called, was three full days in beautiful Greenville, S.C., from November 7-9. From incredible evening entertainment, to informative keynote sessions that invoked tears, to a newly unveiled plan for ScanSource in 2018, GPC was a major success that included more than 1,400 attendees from […]

Don’t Worry. Be Happy. Avaya Utilizes Blockchain Technology for Its Happiness Index

by Amanda Williams October 23, 2017 ScanSource Catalyst
Avaya

The benefit to revolutionary technology is that it changes the way we think. It disrupts old patterns and creates new opportunities to the way things get done. Of course, these same attributes can be seen—by some—as a threat. And, in fact, they are a threat to established patterns and accepted protocols. However, if one is […]

Contact centers call for change. You better answer.

by Terri Potter September 26, 2017 ScanSource Catalyst

The more things change, the more some things remain the same. In our ever-changing, fast-paced, competitive communications industry, the value of customers and the customer experience continues to reign supreme. To that point, contact centers (used to interact with customers) are absolutely critical to the success of businesses in today’s marketplace.

Technology that Improves the Customer Experience (CX)

by Tim O'Neill September 18, 2017 Business
Avaya

The first rule in hospitality, whether we’re talking about hotels, restaurants, or even food trucks, is to remember that this is a people business. It’s about the host’s team (people) serving customers (more people) in a manner that will get them to return and share their recommendations to family and friends (other people). However, even […]

Six Tips to Stand Out Among Other Service Providers

by Jennifer Clark August 23, 2017 Cloud Computing

Being successful as a service provider is often a challenge and, at times, difficult to navigate. Below are six tips to help you understand what successful service providers are doing, and how you can get ahead to grow your business. Fully comprehend the definition of Managed Services Understanding that your clients want to know their […]

The Digital Transformation Translates to More Synergy with Business Units

by Jennifer Clark July 19, 2017 ScanSource Catalyst

Before the digital transformation, many businesses housed all of their technology needs within their IT department. From budgets to research to integrating the latest and greatest, IT departments have historically been the decision makers for new technology.

10 Technology Opportunity Areas Poised for Growth within Government Sectors

by Jennifer Clark May 30, 2017 Closing the Deal

For resellers who work with government agencies, selling technology involves a deeper level of detail, and at times, nuances exist within the public sector. Finding the biggest areas for growth can feel like a shot in the dark, as some agencies rapidly adopt new technology, and others are fine with the status quo. Below, as […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz May 17, 2017 Business

by Ron Romanchik Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]

ScanSource sUCCess Roadshow Tour Recap (In case you missed us)

by LaVonda Huskey May 16, 2017 Enterprise

ScanSource Communications partnered with Barco, Edgewater Networks, Plantronics and Polycom to take our 2017 sUCCess Roadshow Tour to the Washington, DC area, Los Angeles, Chicago and Dallas during April and May, 2017. We showcased four top room environments with products in full working order at each location, along with manufacturer representatives and several ScanSource folks. We […]