SMB

Plantronics Manager Pro v3.9 Offers Powerful Analytics Services

by LaVonda Huskey January 26, 2017 Cloud Computing
Plantronics

Plantronics just announced its newest release of Plantronics Manager Pro, which provides operational, historical and contextual data on voice interactions and headset usage patterns with the ability to subscribe to new analysis suites. It utilizes a cloud-based architecture to ensure the quality of communications and collaboration experiences by assuring device health. It also offers powerful […]

How to Transition into a Cloud Service Provider

by Jennifer Clark January 25, 2017 Cloud Computing

How to Transition into a Cloud Service Provider Transitioning to a Cloud Service Provider (CSP) from a traditional managed service provider could be extremely beneficial if done correctly; however, there are several issues to consider. Below are a few points to weigh before making the switch.

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

Goodbye, traditional workspace. Hello, future.

by Elizabeth Tarry January 20, 2017 Business
Polycom

The traditional office workspace as we’ve known it is dead. As is the career progression from interior cube space to private office to the corner with sweeping views. And for a new generation of millennial workers, it won’t be missed. Always mobile, connected, and looking to collaborate, they have a new way of working— and […]

Making Money in a Microsoft Cloud PBX Environment – Endpoints and Peripherals

by Vanessa Koechli September 27, 2016 ScanSource Communications

In a previous post, we talked about how, even though your customers may be moving away from a premises-based, CAPEX approach to Unified Communications, in favor of a cloud-based, OPEX approach, there is still a way to make money by selling and installing much-needed infrastructure to support successful cloud-based deployments. However, that is but one […]

How Can the Right Phone System Make Life Easier for a Small-to-Medium Business?

by Vanessa Koechli August 16, 2016 ScanSource Communications

When we talk to small-to-medium businesses (SMB) about their communications needs, several key themes emerge. First of all, they want a system that just works—totally reliable and something they don’t have to worry about during evenings and weekends. So far, so good. Another recurring theme is around having a system that can grow and develop […]

Barco and Polycom: Collaboration Solution

by Matthew Sekuras July 20, 2016 Business

Barco’s newest ClickShare models were a major point of interest at this year’s InfoComm! If you’re not familiar with Barco or how it complements Polycom’s RealPresence Group Series line, this post outlines how it can help create a complete unified collaboration solution. Last year, Barco was honored with Polycom’s Technology Partner Innovation Award and was […]

Making Money in a Microsoft Cloud PBX Environment – Infrastructure

by Vanessa Koechli July 18, 2016 Business

As Microsoft Skype for Business Online with Cloud PBX gains feature parity with on-premises installations, resellers have to change the way they engage potential customers interested in their products. The days when resellers provided the whole telecommunications stack are fading as customers embrace the OPEX model by moving to the cloud for their communications needs. […]

Sennheiser + ShoreTel = Seamless Plug-n-Play

by LaVonda Huskey July 6, 2016 Enterprise
ScanSource Communications Sennheiser ShoreTel

ScanSource Communications is excited to announce that Sennheiser’s headsets and speakerphones have been validated by ShoreTel as interoperable. Sennheiser’s premium headsets and speakerphones make the perfect audio companions for ShoreTel’s IP phone or UC client. By using Sennheiser headsets with ShoreTel systems, clients are now able to manage the call-control functions such as the answer […]

Most Forgotten App Development Best Practice

by Jeremy Burton June 8, 2016 Business
Dialogic ScanSource Communications

By Jim Machi   On April 19, Dialogic’s Alan Percy hosted a web seminar on “Application Development Best Practices.” To listen to the web seminar, please click here. While I was listening to that web seminar, I had my Product Management hat on. In my blogs, I typically write about what’s going on in the […]