Catalyst Tech Support

If you have questions, we’ve got a solution for that! The Catalyst Telecom Tech Support team contributes regular blog posts with tips, trouble-shooting advice and up-to-date information about the industry-leading vendor products we carry on our line card: Acme Packet, Adtran, AdvaTel, Aruba Networks, AudioCodes, Avaya, Bluesocket, Bogen, Citel, Computer Instruments, DuVoice, Eaton, Extreme Networks, HP, ITWLinx, Juniper Networks, Meru Networks, Metropolis Technologies, Motorola Solutions, Multi-Tech Systems, Plantronics, Polycom, RedSky, Sipera Systems, Trisys and Veramark.

Upgrading Embedded Voicemail Prompts Using TFTP

There have been several updates to Embedded Voicemail over the last few releases of IP Office. When Avaya adds a feature like Dial by Name to Embedded Voicemail, the Embedded Voicemail card itself needs new audio prompts to accommodate the new feature. Oftentimes this is overlooked and when an individual tries to access Dial by [...]

Multi-Tech FaxFinder integration with IP Office

by Doug Rogier December 4, 2009 Catalyst Tech Support

Avaya recently released an updated Application Note about integrating the Multi-Tech FaxFinder with IP Office via Analog station ports. The FaxFinder allows for mapping a number of DIDs to various destinations based on rules for each DID. Destinations can be email addresses, shared network folders, or printers. The unit also allows a user to send [...]

Q4 IP Office Maintenance Release

by Doug Rogier November 23, 2009 Catalyst Tech Support

Today, Avaya announced the Q4 maintenance release of IP Office R5 firmware. The release version is 5.0(15) and is accompanied by maintenance releases of Voicemail Pro, Conference Center, Customer Call Reporter (CCR), one-X portal, and the User CD (Phone Manager, SoftConsole, and TAPI).

SysMonitor: H.323 Registration Events

by Doug Rogier November 16, 2009 Catalyst Tech Support

The next in the series of System Monitor posts covers the H.323 Event messages. There are mainly 3 types of registration events seen in a monitor trace dealing with H.323. Two events are for the registration of a new system phone, the third is a repeated message to keep the phone registered with the gatekeeper.

IP Conference phone on IP Office

by Doug Rogier November 10, 2009 Catalyst Tech Support

For several releases users have been looking for an alternative to the Analog speaker phone option in Conference Room solutions. Until now there was no official support for any IP or Digital phones on IP Office. The best option was an analog phone and a page of instructions. With the introduction of R5 of IP [...]

AirWave OnDemand – right sized for SMB

by Doug Rogier October 29, 2009 Catalyst Tech Support

AirWave is a management suite for both wireless and wired networks. Its suite of tools provide a simple to use, multi-vendor environment. The robust offerings are great for the sprawling enterprise. With scalability into the thousands of nodes, AirWave has the ability to manage a tremendous network. Its features have been so far out of [...]

Windows 7 launch

by Doug Rogier October 27, 2009 Catalyst Tech Support

Thursday, October 22nd was the big date for a Windows launch. There is a great deal of buzz surrounding the launch of Microsoft’s new OS. Many experts predict that a slowdown in PC sales have been due to the anticipation of the new operating environment. Based on this theory, the expected result is a sharp [...]

SonicWall CDP protection of Voicemail Pro

by Doug Rogier October 20, 2009 Catalyst Tech Support

All servers will crash at some point. Failures can result from hardware failing over time or from software malfunctions. Most commonly experienced are failures from human interaction. Upgrades, patches, or common procedures that were not successful are the cause of a majority of failures. These situations can also occur when a proper back up is [...]

Embedded Voicemail Primer

by John Wood October 7, 2009 Catalyst Tech Support

The majority of IP Office Control Units are fitted with Voicemail Pro systems. Voicemail Pro is a great system that offers a lot of customization and flexibility. Some smaller businesses don’t need all of the bells and whistles of Voicemail Pro, and that’s the niche that Embedded Voicemail fills. We receive a lot of calls [...]