Catalyst Tech Support

If you have questions, we’ve got a solution for that! The Catalyst Telecom Tech Support team contributes regular blog posts with tips, trouble-shooting advice and up-to-date information about the industry-leading vendor products we carry on our line card: Acme Packet, Adtran, AdvaTel, Aruba Networks, AudioCodes, Avaya, Bluesocket, Bogen, Citel, Computer Instruments, DuVoice, Eaton, Extreme Networks, HP, ITWLinx, Juniper Networks, Meru Networks, Metropolis Technologies, Motorola Solutions, Multi-Tech Systems, Plantronics, Polycom, RedSky, Sipera Systems, Trisys and Veramark.

How to Access Avaya SME Services Tier III Support

by Mike Owens March 1, 2011 Catalyst Tech Support

There are many questions about the new Avaya SME Services offer. We will try to clarify as much of this as possible. Here is what you will need to do as an Avaya Business Partner in order to receive Avaya Tier III support: Locate your Business Partner Sold to Number Call your Catalyst Sales Rep [...]

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New Self Administer Button in Avaya R6.1 IP Office

by Doug Rogier February 15, 2011 Catalyst Tech Support

IP Office R6.1 changed the Self-Administer button to add more features. When the User -> System Phone Rights is set for Level 2 and a Self-Administer button is created with the action data of 2, some system wide settings can be administered from the phone. In R6.0 and prior, this feature was used to configure [...]

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Q3 Maintenance Release

by Doug Rogier August 26, 2010 Catalyst Tech Support

Avaya SME has released the Q3 Maintenance release of IP Office R6. http://support.avaya.com/css/appmanager/public/support/Downloads/P0160 Several key fixes include: Firmware for the recently released  DBM32 when working on a 1416 phone. Fixes for some issues with Park Improvements for some SD cards And improvements for CCR and One-X Portal

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Running VMPro on Server 2008

by Doug Rogier July 16, 2010 Catalyst Tech Support

Voicemail Pro has been compatible with Microsoft Server 2008 for some time.  The server platform can offer some robust features and better security, but can also be a source of frustration.  A few things to watch for are the new firewall settings and UAC.  While these are nothing new for Microsoft operating systems, not everyone [...]

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Tips: Visual Voice used as Direct Voicemail Transfer

by Doug Rogier July 8, 2010 Catalyst Tech Support

Using the Visual Voice Button for Voicemail Transfer If pressed when you have a call is connected, the MESSAGE button allows entry of an extension number for direct to voicemail transfer of the connected call. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/voicemailpro/index.htm?visual_voice.htm Tips: is a post of short helpful tips from documentation.

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What is in that Solution?

by Ross Kennedy June 14, 2010 Catalyst Tech Support

The new Avaya IP Office Solutions have several included license.   Below is a breakdown of what is in each solution and the what is needed to get the features to work.

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Avaya SME Services

by Mike Owens April 26, 2010 Catalyst Tech Support

There are many questions about the new Avaya SME Services offer. We will try to clarify as much of this as possible. Here is what you will need to do as an Avaya Business Partner in order to receive Avaya Tier III support: Locate your Business Partner Sold to Number Call your Catalyst Sales Rep [...]

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Bypass Secondary Dialtone in R5

by Doug Rogier December 17, 2009 Catalyst Tech Support

Several scenarios require a phone to operate without first dialing a 9 to get secondary dial tone. The method to accomplish this seems to change from version to version as features migrate.

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SMTP Based Voicemail to Email Using Voicemail Pro

by John Wood December 10, 2009 Catalyst Tech Support

A growing trend in telephony is integrating voicemail messages with the end user’s email inbox. This is beneficial for a number of reasons. An increasing number of users are working remotely without easy access to their system voicemail box. In these situations, many users find it easier to log-in to their email inbox and listen [...]

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Upgrading Embedded Voicemail Prompts Using Embedded File Management

by John Wood December 9, 2009 Catalyst Tech Support

In the last entry, we looked at how to upload Embedded Voicemail prompts using TFTP. In this entry, we will focus on updating the Embedded Voicemail prompts using two different methods in Manager.

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