Catalyst Tech Support

If you have questions, we’ve got a solution for that! The Catalyst Telecom Tech Support team contributes regular blog posts with tips, trouble-shooting advice and up-to-date information about the industry-leading vendor products we carry on our line card: Acme Packet, Adtran, Aruba Networks, AudioCodes, Avaya, Bogen, Citel, Computer Instruments, DuVoice, Eaton, Extreme Networks, HP, ITWLinx, Jabra, Meru Networks, Metropolis Technologies, Motorola Solutions, Multi-Tech Systems, Plantronics, Polycom, RedSky, SpectraLink, Trisys and Veramark.

Aruba Networks Has the First Purpose-built Enterprise 11ac Access Point to be Certified!

by Doug Rogier August 1, 2013 Catalyst Tech Support
Aruba

802.11ac is the current buzz of the networking world.  As with most emerging network technologies, speed is typically the first feature that catches the eye.  The 802.11ac standard brings blazing fast wireless connectivity of more than 1GB (1.3 gigabits per second).  That speed competes with wired connectivity on the level of a workstation allowing high-bandwidth […]

Avaya IP Office Caller ID Primer

by Doug Rogier July 1, 2013 Catalyst Tech Support

This article explains how to control outbound caller ID on IP Office. 1)   PRI Send out one DID for a group of phones Send out different DIDs for each user 2)   SIP Send out one DID for a group of phones Send out different DIDs for each user 3)   Analog trunks

Avaya IP Office Virtual Demo Center Infrastructure Upgrade with Aruba Networks

by Doug Rogier June 4, 2013 Catalyst Tech Support
Aruba Avaya

As the feature set for IP Office continues to evolve, demonstrating some of its features can be complex.  Remote Worker solutions are a great example of an especially valuable feature that’s difficult to present with an onsite demo strategy.  Some of the services can take time to configure and require additional infrastructure usually not available […]

IP Office Overflow from Hunt Group to Voicemail Pro Auto Attendant

by Doug Rogier May 3, 2013 Catalyst Tech Support
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Voicemail Pro. Please follow these steps in the order in which they are written.

Configure Avaya IP Office remote SCN site to dial out using the main site’s trunks

by Doug Rogier April 25, 2013 Catalyst Tech Support

This tutorial explains how to configure an SCN, and the ability to dial from a remote site, across an SCN network, to the main site’s trunks. The tutorial is divided into two sections, the first of which explains the configuration of Site A (the main site where the external trunks reside), and the second of […]

Avaya B179 SIP Conference Phone Installation for IP Office

by Doug Rogier April 25, 2013 Catalyst Tech Support
Avaya

This tutorial explains how to install an Avaya B179 SIP Conference Phone with IP Office.  The tutorial is divided into two sections. The first section explains the settings that must be configured in the IP Office, and the second explains the settings that must be configured on the phone.

Avaya IP Office Overflow from Hunt Group to Embedded Auto Attendant

by Doug Rogier April 25, 2013 Catalyst Tech Support
Avaya

This is a step-by-step tutorial on configuring calls to ring into a hunt group, and then overflow to an Auto Attendant. This tutorial is intended for IP Office Systems with Embedded Voicemail. Please follow these steps in the order in which they are written. 1) Build the Auto Attendant Build a new Auto Attendant – […]

Catalyst Telecom Technical Support Now Offers Email Support

by Doug Rogier April 11, 2013 Catalyst Tech Support

Catalyst Technical Support is excited to offer email support to our customers beginning Monday, April 15th. You can send your support questions to catalystsupport@catalysttelecom.com.

Going to Extremes

by Doug Rogier January 29, 2013 Catalyst Tech Support
Extreme

Summit x440 The Summit X440 portfolio of switches from Extreme is making an impact on small- and medium-sized businesses. Extreme has once again come out ahead with a line of data switches that are cost effective and have a direct impact on the market place. Not to mention, purple is a great color.

Why Avaya IP Office Server Edition Makes Sense

by Doug Rogier January 18, 2013 Catalyst Tech Support
Avaya

In my almost 20 years of working in the telecommunications industry, I have not seen a telephony solution as versatile as the IP Office Server Edition. Avaya has been able to increase the number of total users on the system to 1,000 on a single site or across multiple sites. This provides an opportunity for […]