ScanSource Catalyst

No matter your challenge or opportunity, we’ve got a solution for that! Catalyst Telecom provides the right products, technologies and service solutions to meet our reseller partners’ end-user needs. Catalyst Telecom is a leading value-added distributor of communications and networking products. We also provide pre-configured, multi-vendor data center solutions. As a trusted distributor, Catalyst Telecom is committed to delivering solid, customizable business solutions to help our customers grow and remain profitable.

Why customers abandon your shopping cart

by Amanda Williams September 21, 2015 Business

It should be a crime to put something in your shopping cart, and then just leave. But I cannot tell a lie, I do it. Mostly from buyer’s guilt – where I’m not 100% sure if it’s justified as a need – or if my husband will find it hidden in my closet and lecture […]

Clearing up the Cloudiness

by Bryan Gaines August 27, 2015 Business

Thinking about the cloud in a literal context, perception probably has you thinking of darkness, rain, and gloominess.   A lot of resellers today would say that is still how they feel about cloud technology.   Why are some partners so hesitant to adopt cloud services into their business portfolio?   In my opinion it is because they […]

Get Ready To Merge Your Marketing

by Amy Fitch August 19, 2015 Business

If you’ve ever tried telemarketing, you might have found that it started some great conversations. I’m sure that you’ve sent out some emails that may have gotten a few opens and click-throughs. But have you really thought about the importance of putting the two together? How can you further use the email and telemarketing efforts […]

The Shared Economy: A New Economic Power

by Kevin Price August 17, 2015 ScanSource Catalyst

By Kevin Price The ever-increasing prevalence of technology provides the opportunity to create a highly efficient, self-service business model. It creates a global marketplace to match up those with an asset or service to supply with those in need of it. Technology makes the transaction cost miniscule and eliminates most of the complexity that was […]

Does your logo really matter?

by Amy Fitch August 12, 2015 Business

Let’s be honest… we all are guilty of judging a book by its cover. When looking for a new book, I usually pick it up, check out the cover, then decide whether or not it’s worth my time to crack open the pages and read further. Believe it or not, prospective customers use the exact […]

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

UC in the Cloud – A match made in heaven or a deal with the devil?

by Alan Percy June 24, 2015 Business

As a manager of Unified Communications, you have many concerns, from security, to survivability and operational costs.  You’ve probably been inundated with materials, whitepapers and reports from the vendors and analysts on the topic of cloud-based UC solutions.  They promise greater security, scaling, simplified implementation, better reliability through geographic diversity and the opportunity to “pay-as-you-go”. […]

No Lines – No Waiting!

by Susan Abernathy June 23, 2015 ScanSource Catalyst

I feel everyone is in agreement that pre-sale support is essential when recommending an advanced voice or video solution. Post-sale maintenance/support is equally important. The missing link however seems to be the support needed during an installation. Let’s not dance around it – whether you’re certified, experienced or newly trained, implementing technology can be daunting. […]

Catalyst hosts web seminar on Avaya BYOD & Scopia

by Chad Roache June 10, 2015 ScanSource Catalyst

ScanSource Catalyst recently hosted a web seminar featuring Roger Wallman with Avaya Product Marketing. Roger brought us up to speed on several new exciting offerings from Avaya focused on their latest Video and BYOD Solutions. Starting with endpoints, Avaya recently introduced the Scopia XT4300, currently in stock at Catalyst, and have followed that up with […]

How West Tech Maximized Their Resources for Contact Center

by Susan Abernathy June 1, 2015 ScanSource Catalyst

It’s no secret that Contact Center solutions are in demand. Today even small to medium companies are requesting better call routing or database screen pop-ups. And, capturing inbound caller information is essential for future marketing campaigns. The challenge is having the skills and know-how to implement a Contact Center solution while making the process seamless […]